Manager, Systems Success | Full-Time | OVG Austin Office

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services with a platform spanning venue development and end-to-end capabilities across venue management hospitality and sponsorship sales. Founded in 2015 the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas stadiums convention centers music festivals performing arts centers and cultural institutions spanning four continents.

The Manager Systems Success will serve as the bridge between central systems/processes and local execution.Help local sales service and marketing teams adopt best practices; use systems correctly; and translate clientfeedbackinto actionable feedback for Sales Performance Revenue Marketingand Revenue Systems & Data. Under Sales Performance vertical the goal is to help all venues and clients achieve optimal revenue to goal success.

This role pays an annual salary of $91300 - $118600 and is bonus eligible.

Benefits for Full-Time roles: Health Dental and Vision Insurance 401(k) Savings Plan 401(k) matching and Paid Time Off (vacation days sick days and 11 holidays)

This position will remain open until November 20 2026.

• Share best practices across assigned venues and help local teams apply sales service marketing andsystemsplaybooks.
• Support user adoption for Salesforce Sales Cloud Outreach Salesforce Marketing Cloud reporting lead distribution campaigns and other commercial workflows.
• Partner with Director Sales on execution and local accountability at assigned venues.
• Partner with Revenue Systems & Data Team to surface recurring system issues training needs and process improvement opportunities.
• Help local teams understand how to use central tools without relying on central staff for routine execution.
• Provide practical enablement office hours documentation and follow-up support.
• Act as an early-warning system for adoption gaps process confusion or service-model breakdowns.
• Evaluateoperate and manage the documentation repository for systems use and training to ensure all venues and clients are enabled by the sales systems.
• Fill the gaps needed in executing sales and marketing campaigns related to system set-up and usage.

• 3-5 years of successful revenue-generating and/or systems enablement experience preferably in premium seating sports entertainment hospitality venue or business-to-business (B2B) sales.
• Bachelors degree in a related field is .Masterspreferred.
• Proventrack recordof consistently meeting or exceeding key performance metrics related to sales technology and systems usage and adoption.
• ExperienceutilizingCRM platforms (such as Salesforce) Microsoft Office Suite and other sales technology tools to manage pipelinesmaintainaccuraterecords and produce performance reports.
• Previousexperience in assisting in managing partner success and relationships in a collaborative environment.
• Highly organized self-motivated and results-driven with the ability to manage multiple priorities work independently and thrive in a fast-paced goal-oriented environment.
• Strong verbal written presentation and negotiation skills with the ability to communicate effectively with clients executives and internal stakeholders.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.