Manager, Strategic Internal Communications

How will this role impact First Command

The Manager Strategic Internal Communications is a key contributor to First Commands internal communications initiatives. This individual reports to the Director Internal Communications and works to inform influence motivate and engage with people at every level of the company.

This leader manages the Internal Communications functions day-to-day strategy execution by overseeing a team of internal communications strategists aligned to First Commands core business priorities.

This role serves as the critical connection point between enterprise strategy and communications execution. It ensures that communications are prioritized aligned and delivered in ways that support business outcomes drive adoption and maintain consistency across Field and Home Office audiences.

The manager partners closely with the Office of Strategy Management Enterprise Portfolio Management Office Organizational Change Management and senior business stakeholders to translate strategic priorities into an integrated editorial calendar and coordinated communication plans.

What will the employee do in this role

• Serve as the central connection point between enterprise strategy and internal communications ensuring all communications are aligned to First Commands business priorities and strategic initiatives.
• Partner with the Office of Strategy Management Enterprise Portfolio Management Office Organizational Change Management and key business stakeholders to understand priorities timelines and dependencies and translate them into clear communications direction.
• Own and manage the enterprise internal communications editorial calendar ensuring disciplined prioritization coordinated messaging and alignment to business milestones while reducing communication overload and duplication.
• Lead review and guide the work of internal communications strategists aligned to core business strategies ensuring plans messaging and deliverables are high quality consistent and aligned to enterprise objectives.
• Provide strategic counsel to internal stakeholders on messaging tone sequencing and audience considerations to improve clarity adoption and engagement.
• Establish and maintain strong partnerships with Advisor Operations and Field leadership to ensure communications are Field-ready operationally sound and appropriately reviewed and approved prior to distribution.
• Maintain a deep understanding of the First Command business model distribution system and key stakeholder groups to ensure communications are relevant and actionable for Field and Home Office audiences.
• Develop implement and continuously improve internal communications processes including intake planning approval and execution workflows to support a growing and evolving function.
• Ensure all communications are compliant with corporate standards and approved by Legal and Compliance as required.
• Identify risks gaps or conflicts in messaging and proactively adjust communications strategies to minimize confusion and improve alignment.
• Define and track the effectiveness of internal communications efforts using insights to refine strategy improve execution and strengthen outcomes.
• Stay informed on internal communications best practices and apply them to enhance the teams effectiveness and maturity.
• May be entrusted with confidential information.
• Perform other duties as assigned.

Supervisory Responsibility

What roles will this employee lead

• Directly manages a team of internal communications strategists aligned to First Commands core business priorities.

Skills & Qualifications

Education

• Bachelors degree in English journalism or a communications-related field required.

Work Experience

• 8 years experience in corporate communications or internal communications
• 3 years experience in leadership or team lead capacity
• Experience leading communications for large-scale initiatives or enterprise change efforts
• Financial services experience is highly preferred

Certifications

• Accreditation in Public Relations is preferred

Required Knowledge Skills and Abilities

• Strategic communications planning and prioritization
• Leadership and team development
• Stakeholder management and executive advisory
• Editorial judgment and content governance
• Process design and operational scaling
• Data-informed decision making