Manager Services Industrial Engineering

Primary Function of Position

The Services Industrial Engineering Manager leads the strategic integration of engineering planning and logistics to ensure field service teams have the critical hardware tools and components required for the maintenance and repair of Intuitives products. This position will lead a team of engineers in the design and release of service tools establish Operational Level Agreements (OLAs) to streamline cross-functional workflows and partner with analytics teams to develop data-driven dashboards that monitor equipment availability and optimize global service performance.

Essential Job Duties

• Operations & Logistics Integration
  • Collaborate with Planning and Logistics leadership to guarantee that hardware tools and field replaceable parts are consistently available for Field Service Engineers (FSEs).
  • Establish and maintain operational metrics and OLAs between Global Services Planning and Logistics to define clear performance expectations and workflows.
  • Optimize the lifecycle management of service tools ensuring they are scalable and compliant with medical device regulations.
• Analytics & Metric Tracking
  • Partner with service analytics teams to design and implement automated dashboards that track tool availability kit health and supply chain bottlenecks.
  • Monitor cross-functional KPIs to ensure the Global Services business unit meets its uptime and repair efficiency targets.
• Leadership & Team Management
  • Manage a team of two engineers dedicated to the design testing and global release of hardware tools to support new and sustaining products.
  • Foster a collaborative environment by providing technical guidance and professional development for direct reports.
  • Ensure timely update of tools and tool kit BOMs in Agile for end-of-life changes to components new suppliers or addition of new tool models.
  • Verify all service documentation (e.g. PMC IQ/OQ/PQ MPIs etc.) related to field service tools is released and maintained in accordance with the ISI Quality System.

Qualifications :

Required Skills and Experience

• Experience creating and maintaining operating and performance metrics in a supply chain or operations context.
• Experience establishing OLAs or Service Level Agreements (SLAs) within a complex cross-functional environment (e.g. Planning Logistics or Field Service).
• Strong understanding of the design-to-release process for hardware tools or components preferably within a regulated industry like medical devices or aerospace.
• Proficiency in using data visualization tools (e.g. Tableau Power BI) and analytics to build dashboards track KPIs and drive continuous improvement.
• Demonstrated ability to optimize supply chain workflows and resolve inventory or tool availability bottlenecks.
• Exceptional interpersonal skills with a track record of successfully influencing leadership and managing stakeholders across different business units.

Required Education and Training

• Bachelors degree in industrial engineering Supply Chain Management or a related technical field.
• Bachelors degree with 8 years of experience or Masters degree with 5 years of experience in an engineering or operations role.
• 12 years in a leadership or supervisory capacity managing technical contributors.

Working Conditions

• None.

Preferred Skills and Experience

• Preferred experience in the medical capital equipment industry.
• Ability in influencing peer managers and other non-direct reports.

Additional Information :

Due to the nature of our business and the role please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race sex pregnancy sexual orientation gender identity national origin color age religion protected veteran or disability status genetic information or any other status protected under federal state or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR 743.13(b)) some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employeeswho are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the governments licensing process can take 3 to 6 months) or (ii) implement a Technology Control Plan (TCP) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employeesstart date which may or may not be flexible and within a timeframe that does not unreasonably impede the hiring need. If applicable candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidates experience knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidates qualifications consistent with applicable law.

We provide market-competitive compensation packages inclusive of base pay incentives benefits and equity. It would not be typical for someone to be hired at the top end of range for the role as actual pay will be determined based on several factors including experience skills and qualifications. The target base compensation ranges are listed.

Remote Work :

No

Employment Type :

Full-time