Manager, Service Tooling and Equipment

About Lucid

At Lucid we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucids proprietary technology and software-defined vehicle architecture our award-winning vehicles bring our Compromise Nothing approach to the global automotive market. That means refusing to choose between performance and sustainability design and engineering ambition and Lucid Air and Lucid Gravity we have designed and built vehicles that have redefined their segments combining exceptional range performance design and expansive space in a single experience.

We achieve this through deep vertical integration with design engineering and productionhappening in-houseacross our global offices the world united by a shared commitment to refusing to settle youcanhelpredefinewhatspossible andshape the future of mobility.

• Own the Global Service Tooling & Equipment program across 30 North American service locations supporting Service Centers Mobile Service Body Repair field teams and hundreds of technicians.
• Lead the development and deployment of a fleet of Mobile Service vehicle including vehicle configuration equipment layout storage systems compressors power solutions tooling packages safety requirements technician usability prototyping validation and production rollout.
• Lead and develop the Service Tooling team establishing clear ownership for daily tooling operations ordering deployment inventory management vendor coordination tooling audits and field support.
• Partner with Facilities and Service Operations on new Service Center readiness including shop layouts vehicle lifts alignment and ADAS equipment battery handling equipment diagnostic systems compressed air specialty equipment installation commissioning and launch.
• Own and continuously improve Lucids Service Tooling Catalog and associated tooling-management systems maintaining a centralized source of truth for approved tools specifications part numbers suppliers pricing deployment status and field requirements.
• Define Lucids tooling strategy for existing and future vehicle platforms including general service tooling special service tools diagnostic equipment high-voltage equipment shop equipment lifting solutions and restricted/safety-critical tooling.
• Partner with Engineering and Field Service Engineering to translate vehicle service requirements into scalable tooling solutions ensuring tools are validated and available before vehicle and service-program launches.
• Own tooling readiness for new vehicle programs identifying tooling requirements validation plans supplier lead times deployment risks technician requirements and launch-readiness gates.
• Establish standardized tooling packages and equipment specifications for new and existing Service Centers to ensure consistency technician productivity safety and cost control across the network.
• Manage strategic tooling and equipment suppliers from sourcing through deployment including technical requirements RFQs/RFPs quotation review commercial negotiations purchase planning delivery schedules installations issue resolution warranty support and supplier performance.
• Develop sourcing and standardization strategies that balance serviceability technician usability safety cost lead time scalability and total cost of ownership.
• Establish tooling request approval ordering tracking audit and corrective-action workflows to maintain visibility and control as the service network scales.
• Develop and maintain processes for tooling audits missing-tool recovery restricted-tool control loan tools asset tracking calibration maintenance and replacement planning.
• Monitor tooling and equipment readiness across the service network and proactively identify gaps that could impact vehicle repair capability technician productivity customer experience or vehicle-program launches.
• Support field escalations and service campaigns requiring rapid development sourcing modification or deployment of tools and equipment.
• Partner with Finance and Procurement to develop annual tooling budgets forecasts capital requirements spend controls and cost-reduction initiatives.
• Establish KPIs and reporting for areas such as tooling readiness deployment status supplier performance order lead time equipment uptime audit compliance launch readiness spend and program risk.
• Provide regular program updates to Service leadership clearly communicating readiness risks dependencies financial impact and required decisions.
• Build scalable SOPs operating playbooks documentation and governance that allow the Service Tooling organization to support Lucids continued growth.

Qualifications

• 7 years of experience in automotive service operations service engineering tooling and equipment technical program management fleet operations manufacturing or a related technical operations environment.
• 2 years of experience leading people programs suppliers or cross-functional technical teams.
• Strong understanding of automotive repair environments technician workflows service-center operations tooling shop equipment and vehicle diagnostics.
• Demonstrated experience taking complex programs from requirements definition through sourcing validation deployment and sustained operations.
• Strong program-management capability with experience managing multiple simultaneous projects schedules dependencies budgets risks and stakeholders.
• Experience managing suppliers sourcing technical equipment evaluating quotations negotiating commercial terms and holding vendors accountable for quality cost and delivery.
• Ability to understand technical requirements and effectively communicate between technicians engineers suppliers operations teams and senior leadership.
• Strong analytical skills with the ability to use data to evaluate readiness utilization cost supplier performance and operational risk.
• Experience developing standardized processes SOPs dashboards tracking systems and operational controls.
• Demonstrated ability to operate effectively in a fast-paced environment where requirements vehicle programs and priorities may change rapidly.
• Excellent written and verbal communication skills with the ability to influence across organizations without direct authority.
• Bachelors degree or equivalent combination of education and relevant professional experience.

Preferred Qualifications

• Experience supporting electric vehicles high-voltage vehicle systems advanced vehicle platforms or EV service operations.
• Experience with new vehicle launches prototype or pre-production vehicles serviceability validation or early fleet deployment.
• Experience developing or deploying mobile-service vehicles or other specialized fleet configurations.
• Familiarity with automotive lifts alignment systems ADAS calibration equipment battery handling equipment diagnostic equipment compressed-air systems and other automotive shop infrastructure.
• Experience supporting a geographically distributed service or field organization.
• Experience with tools such as Jira Smartsheet Coupa Tableau Excel or similar program-management and business systems.
• Experience creating digital tooling catalogs asset-management systems procurement workflows or operational dashboards.