Manager, Service Order Management Government Contracts Columbia, MD

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Recently named by Newsweek as one of the Best American Mid-Sized Workplaces in 2026 Rohde & Schwarz USA is seeking a Service Order Management Supervisor specifically for US Government contracts. The Service Order Management Manager is a key leadership role responsible for overseeing the daily operations and performance of the service order management team supporting government contracts and public sector customers. This position leads the full lifecycle of service orders ensuring operational excellence contract compliance timely execution and exceptional customer support in alignment with federal procurement regulations and business objectives. The supervisor is expected to drive accountability mentor team members and lead continuous improvement initiatives that enhance service delivery and operational efficiency
Your tasks
Supervise daily service order management activities for government and public sector contracts.
Lead coach and develop a team of service order coordinators and specialists.
Ensure all service orders are processed accurately efficiently and in compliance with contractual requirements and internal procedures.
Monitor service-level agreements (SLAs) key performance indicators (KPIs) and contractual deliverables.
Review and validate order documentation pricing funding approvals modifications and billing readiness.
Coordinate with contracts finance logistics procurement and program management teams to resolve operational issues.
Maintain compliance with FAR DFARS agency-specific requirements and company policies.
Support audits reporting requirements and documentation retention standards.
Analyze workflow trends and implement process improvements to increase operational efficiency and customer satisfaction.
Manage escalations related to order fulfillment delivery schedules invoicing discrepancies and contract interpretation.
Assist in resource planning workload balancing and staffing recommendations.
Prepare operational reports and present status updates to leadership and government stakeholders.
Ensure subcontractor and vendor activities align with contract terms and service expectations.
Support onboarding and training of new employees on government contract procedures and systems.