Manager, Security

At Gilead were creating a healthier world for all people. For more than 35 years weve tackled diseases such as HIV viral hepatitis COVID-19 and cancer working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the worlds biggest health challenges and our mission requires collaboration determination and a relentless drive to make a difference.

Every member of Gileads team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions and were looking for the next wave of passionate and ambitious people ready to make a direct impact.

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future you are the key driver in evolving our culture and creating an environment where every employee feels included developed and empowered to fulfil their aspirations. Join Gilead and help create possible together.

Job Description

Corporate Security Systems Support Manager

Overview:

As part of our Corporate Security function this position will lead the enterprise service support maintenance and operational reliability of physical security systems across the organization. Reporting to the Director Corporate Security Systems the role will partner with site security teams Facilities IT Procurement business stakeholders and external security integrators to ensure access control video management visitor management intrusion detection and related security technologies operate consistently securely and at scale. This leader will manage a small team of contract personnel and vendor resources establish service standards drive preventive and corrective maintenance programs and serve as a subject matter expert for enterprise physical security systems. This is a site-based position located at Gileads corporate headquarters in Foster City CA.

Key Responsibilities:

• Develop implement and continuously improve enterprise service level agreements support standards escalation paths and performance metrics for the Corporate Security Systems Team.

• Own the day-to-day operational support model for physical security systems including access control video management visitor management intrusion detection turnstiles alarms and related field devices.

• Lead preventive maintenance break-fix lifecycle replacement and system health monitoring programs to reduce downtime improve reliability and maintain a consistent user experience across sites.

• Partner with local site contacts Corporate Security project teams Facilities IT and business stakeholders to ensure each site has a documented support plan clear ownership model and reliable incident response process.

• Coordinate and prioritize workload for internal support resources contractors and vendors to balance capacity resolve issues promptly and meet agreed service levels.

• Manage security integrator performance including work quality response times documentation commissioning testing warranty support and completion of maintenance activities.

• Maintain accurate system documentation asset inventories device records drawings service history warranty information and operational procedures.

• Ensure support personnel receive appropriate training on system platforms troubleshooting procedures customer service expectations safety protocols and documentation requirements.

• Provide clear professional communication to stakeholders during incidents outages maintenance windows and escalations.

• Use data and reporting to identify recurring issues recommend improvements manage vendor accountability and inform leadership on system performance and operational risk.

• Serve as a trusted subject matter expert for physical security systems operations maintenance practices and enterprise support strategy.

Knowledge Skills and Experience:

• Demonstrated experience supporting physical security systems in a corporate campus regulated or enterprise environment.

• Expert working knowledge of access control video management visitor management intrusion detection alarm monitoring intercom and related physical security technologies. Experience with CCURE Milestone and TDS is strongly preferred.

• Strong understanding of service operations including ticket management preventive maintenance break-fix support service level agreements escalation management root cause analysis and continuous improvement.

• Proven ability to manage security integrators contractors and vendors to deliver timely high-quality maintenance troubleshooting commissioning and documentation.

• Experience leading or coordinating technical teams contract personnel or cross-functional resources in a fast-paced operational environment.

• Ability to partner effectively with Corporate Security Facilities IT Procurement site leadership and business stakeholders across multiple locations and time zones.

• Strong analytical and data management skills with the ability to use metrics reports asset inventories and service history to improve reliability and reduce operational risk.

• Excellent written verbal interpersonal and presentation skills including the ability to communicate technical issues clearly to both technical and non-technical audiences.

• High attention to detail and sound judgment when managing system access sensitive information operational procedures and security-related incidents.

• Self-starter with strong organizational skills and the ability to prioritize competing demands with minimal supervision.

• Strong customer service mindset with the ability to set expectations resolve issues professionally and build trust with site teams and business partners.

• ASIS certification such as PSP CPP or APP is preferred; project management or security technology certifications are a plus.

Basic Qualifications:

• High School Diploma with at least 10 years of relevant industry experience.

The salary range for this position is: $136340.00 - $176440.00. Gilead considers a variety of factors when determining base compensation including experience qualifications and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus discretionary stock-based long-term incentives (eligibility may vary based on role) paid time off and a benefits package. Benefits include company-sponsored medical dental vision and life insurance plans*.

For additional benefits information visit:

Eligible employees may participate in benefit plans subject to the terms and conditions of the applicable plans.

Gilead Sciences Inc. is committed to providing equal employment opportunities to all employees and applicants for employment and is dedicated to fostering an inclusive work environment comprised of diverse perspectives backgrounds and experiences. Employment decisions regarding recruitment and selection will be made without discrimination based on race color religion national origin sex age sexual orientation physical or mental disabilitygenetic information or characteristic gender identity and expression veteran status or other non-job related characteristics or other prohibited grounds specified in applicable federal state and local order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Era Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact for assistance.

For more information about equal employment opportunity protections please view theKnow Your Rights poster.

NOTICE: EMPLOYEE POLYGRAPH PROTECTION ACT
YOUR RIGHTS UNDER THE FAMILY AND MEDICAL LEAVE ACT

Gilead Sciences will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer (c) consistent with the legal duty to furnish information; or (d) otherwise protected by law.

Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.

Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.

Please apply via the Internal Career Opportunities portal in Workday.