Manager, Revenue Operations Learning Design and Strategy

Posting Date

07/30/2026

1991 Industrial DrDelandFlorida32724-2039United States of America

Manager Revenue Operations Learning Design and Strategy

General Purpose of the Job

This role serves as the strategic leader for the Revenue Operations Training Center of Excellence responsible for establishing enterprise learning standards instructional design methodologies measurement frameworks training technology enablement and capability development strategies. The position drives consistency and scalability across decentralized training teams by providing governance consultation tools and resources that improve learning effectiveness and business performance.

Essential Duties & Responsibilities

The following duties and responsibilities reflect the expectations of this position but are not intended to be all-inclusive.

Center of Excellence (CoE) Leadership:

• Establish and lead the ROPS Training CoE creating an organization that consults with and supports lane-specific training teams to drive effectiveness and high performance.
• Design foundational training programs for new teammates focused on essential DaVita and ROPS-specific systems and processes. Provide heavy design support and consultation for urgent lane-specific initiatives such as comprehensive onboarding re-designs (e.g. IMT Registration) and complex issue-based learning for tenured teams.

• Establish and maintain enterprise learning standards development methodologies and quality assurance frameworks across Revenue Operations.
• Establish and lead the ROPS Learning Community of Practice to promote collaboration innovation knowledge sharing capability development and adoption of enterprise learning standards.

• Provide expert consultation and coaching to lane-based training teams on instructional design content development delivery techniques and learner assessment.
• Create and manage a curated resource hub with training templates standardized materials and documented best practices for all ROPS training teams to implement.

Collaboration & Partnership:

• Foster strong collaborative partnerships with leaders of the various ROPS lane-based training teams to understand their unique needs and drive strategic alignment.
• Partner with teams to conduct needs analyses identify skill gaps and determine training priorities that support both lane-specific and broader ROPS objectives.

Innovation & Strategy:

• Evaluate implement and optimize learning technologies that improve content development delivery knowledge management and learner experience.
• Partner with enterprise learning and technology teams to pilot emerging solutions including AI-enabled learning tools.
• Lead initiatives for upskilling and innovation in the learning and development space including testing and implementing new technologies.
• Evaluate existing and proposed training programs across ROPS to ensure quality consistency and effectiveness.
• Develop a comprehensive learning measurement strategy including learner adoption proficiency operational performance outcomes and business impact indicators.
• Develop systems training for new teammates to effectively learn DaVita and ROPS specific revenue cycle systems and applications.
• Maintain current knowledge of internal business processes support technology and external trends in talent development to continuously improve our training strategy.

Team Leadership:

• Provide leadership coaching and development to direct reports and ROPS training teammates as needed.
• Manage all teammate employment activity including hiring performance evaluations and development with appropriate approvals as required.
• Manage project budgets and resources effectively providing proactive updates to project sponsors and key stakeholders.
• Travel required: up to 15%

Minimum Qualifications

Education licenses certifications and experience required to fulfill the essential duties include computer skills as required.

• High School diploma or equivalent required; Bachelors degree in a related field preferred or a combination of education and progressively responsible work experience.
• Minimum of three (3) years of supervision or management experience required.
• Minimum of three (3) years of experience in instructional design development and delivery required. Including:
• Experience with learning analytics ROI evaluation methodologies and designing capability assessments.
• Preferred experience with piloting AI assistants or AI-supported curriculum design tools.
• Minimum of three (3) years experience in Project Management required.
• Demonstrated experience in coaching mentoring or developing other training professionals.
• Proven ability to lead collaborative efforts and build strong partnerships and consultative training model across a decentralized organization.
• Intermediate computer skills and proficiency in MS Suite applications.
• Intermediate proficiency in modern authoring tools and graphic design programs (e.g. Captivate Articulate Storyline or comparable programs) preferred.
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What Well Provide:

More than just pay our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical dental vision 401(k) match paid time off PTO cash out
• Support for you and your family: Family resources EAP counseling sessions access Headspace backup child and elder care maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVitas online training platform StarLearning.

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At DaVita we strive to be a community first and a company second. We want all teammates to experience DaVita as a place where I belong. Our goal is to embed belonging into everything we do in our Village so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited hired assigned and promoted without regard to race national origin religion age color sex sexual orientation gender identity disability protected veteran status or any other protected characteristic.

This position will be open for a minimum of three days.

The Salary Range for the role is $78000.00-$119000.00 per year.

If a candidate is hired they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position.

New York Exempt: New York City and Long Island: $66300.00/year Nassau Suffolk and Westchester counties: $66300.00/year Remainder of New York state: $62353.20/year New York Non-exempt: New York City and Long Island: $17.00/hour Nassau Suffolk and Westchester counties: $17.00/hour Remainder of New York state: $16.00/hour

Washington Exempt: $80168.40/year Washington Non-exempt: Bellingham: $19.13/hour Burien: $21.71/hour Everette: $20.77/hour Unincorporated King County: $20.82/hour Renton: $21.57/hour Seattle: $21.30/hour Tukwila: $21.65/hour Remainder of Washington state: $17.13/hour

Required Experience:

Manager