Manager, Quality Assurance

Job Description:

The Manager Quality Assurance is responsible for leading Home Office-based quality strategy cross-functional QA execution and vendor quality accountability across assigned product categories brands suppliers or regions. This role partners closely with Sourcing Technical Design Regulatory Compliance regional QA teams vendors and factory partners to proactively identify quality risks drive issue resolution and ensure quality expectations are consistently executed across the product lifecycle.

TheManager serves as the Home Office connection point betweeninternalteams and regional/factory QA resources translating brand and product priorities into clear quality expectations audit priorities escalation paths reporting and continuous improvement actions.

This role is based at our Global Home Office in Columbus OH.

What Will You Be Doing

QA Strategy Program Ownership & Business Partnership

• Own the Home Office quality assurance strategy for assigned product categories brands vendors factories or regions ensuring QA priorities align with business needs and customer expectations.

• Serve as the primary QA partner to Sourcing Technical Design Regulatory Compliance and regional QA teams on quality risks escalation management and supplier performance.

• Translate product and business priorities into clear QA expectations testing strategies audit focus areas and issue-resolution plans forvendorand regional QA partners.

• Provide leadership visibility to emerging quality risks supplier trends recurring production concerns compliance issues and recommended mitigation plans.

• Balance speed quality cost and risk considerations while helping cross-functional partners make informed decisions throughout development and production.

Supplier Quality Management & Factory Partnership

• Manage supplier and factory quality performance through regular communication with regional QA teams vendors factory partners Sourcing and business stakeholders.

• Establish expectations for supplier corrective action plans follow-up requirements and verification standards in partnership with field-based QA resources.

• Review factory audit outcomes production findings failed test reports inspection results shipment compliance issues and other quality escalations to identify root causes and determine next steps.

• Partner with in-country QA teams or field auditors to prioritize factory visits audit scope remediation needs supplier training and production-readiness reviews.

• Lead supplier performance discussions and support accountability through documented action plans scorecards business reviews and escalation routines.

Testing Compliance & Product Quality Oversight

• Supportproduct testing programs for assigned categories ensuring testing expectations timing risk assessment and follow-up actions are clear and consistently executed.

• Partner withVendors Regulatory Compliance Sourcing and QA teams to resolve failed or marginal testing results and prevent repeat issues.

• Monitor testing labeling raw material trim garment workmanship and compliance-related trends to identify systemic concerns and recommend process improvements.

• Support consistent interpretation of quality standards testing protocols care and compliance labeling requirements and product risk decisions across functions.

• Ensure quality concerns are documented communicated and escalated appropriately before they impact bulk production shipment or customer experience.

Reporting Metrics & Continuous Improvement

• Own or support quality reporting supplier scorecards issue trackers audit summaries testing dashboards and leadership updates for assigned areas of responsibility.

• Analyze quality data and supplier performance trends to identify opportunities for prevention efficiency process consistency and vendor development.

• Create clear recommendations for process improvements risk mitigation plans supplier education and QA operating routines based on data and business priorities.

• Partner with cross-functional teams to improve documentation handoffs escalation paths testing workflows and quality governance across the product lifecycle.

• Drive continuous improvement initiatives that strengthen product quality supplier accountability operational consistency and cross-functional ways of working.

Leadership & Influence

• Lead coach or mentor QA associates cross-functional partners or regional QA counterparts depending on final team structure.

• Set clear priorities expectations and communication routines to support timely issue resolution and strong execution across assigned workstreams.

• Build strong relationships with Home Office partners and global QA teams ensuring quality priorities are understood and acted upon consistently.

• Represent the QA function in cross-functional meetings supplier discussions leadership updates and seasonal business reviews.

What Do You NeedtoBring

• Bachelors degree in TextilesQuality Assurance Manufacturing Product Development Sourcing Business or a related field required

• 8 years of progressive experience in Quality Assurance Supplier Quality Product Integrity Product Compliance Sourcing or related apparel/product development functions preferred.

• Ability to travel internationally as business needs require

• Prior experience managing quality programs supplier performance testing processes production issue resolution or cross-functional quality initiatives.

• Strong understanding of apparel quality fabric and garment construction product testing care and compliance labeling supplier quality systems factory production processes and corrective action management.

• Experience partnering with international vendors factories regional QA teams field auditors and third-party testing laboratories.

• Demonstrated ability to influence cross-functional partners and external suppliers without always being physically present in the factory market.

• Strong analytical skills with the ability to interpret quality metrics testing results audit findings supplier scorecards and production risk indicators.

• Excellent communication presentation documentation and relationship-building skills with the ability to summarize complex issues clearly for leadership.

• Strong planning prioritization and organizational skills with the ability to manage multiple suppliers categories risks timelines and escalations at once.

• Curious adaptable detail-oriented collaborative and comfortable operating in anever changingenvironment with a high degree of ownership.

Benefits & Perks

As an Abercrombie & Fitch Co. (A&F Co.) associate youll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F Co. is committed to providing competitive and comprehensive benefits that align with our companys culture and values but most importantly with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:

• Incentive bonus program
• 401(K) savings plan with company match
• Annual companywide review process
• Flexible spending accounts
• Medical dental and vision insurance
• Life and disability insurance
• Associate assistance program
• Paid parental and adoption leave
• Access to fertility and adoption benefits through Carrot
• Access to mental health and wellness app Headspace
• Paid Caregiver Leave
• Mobile Stipend
• Paid time off and one paid volunteer day per year allowing you to give back to your community
• Work from anywhere (Mondays and Fridays are work from anywhere days for most roles and six work from anywhere weeks per year)
• Seven associate wellness half days per year
• Merchandise discount on all of our brands
• Opportunities for career advancement we believe in promoting from within
• Access to multiple Associate Resource Groups
• Global team of people who will celebrate you for being YOU!

Company Description

Abercrombie & Fitch Co. (A&F Co.) is a global digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

The company operates a family of brands including Abercrombie brands and Hollister brands each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America Europe Asia and the Middle East as well as the e-commerce sites and .

Learn more about A&F Co. by visiting our corporate website here.

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.