Manager, Professional Services

Job Description:

Are you ready to step into a leadership role and shape how our SurePrep customers experience Professional Services This is an opportunity to lead the team of consultants and trainers who deliver SurePrep implementations consulting engagements and product training to our tax and accounting firm customers and to influence the tools processes and product decisions that make that delivery better.

This role is open to candidates in any of our office hubs Ann Arbor (MI) Dallas (TX) or Minneapolis (MN) and is also available remotely.

• In this opportunity as Manager Professional Services you will:
  • Manage a team of around 10 consultants and trainers delivering SurePrep implementations and training including day-to-day delivery oversight coaching and performance development
  • Own the quality and consistency of SurePrep implementation consulting and training engagements and the tools and working practices the team uses to deliver them profitably
  • Serve as the Professional Services voice in cross-functional discussions with SurePrep product technology and sales ensuring product decisions reflect real implementation needs and customer outcomes
  • Partner with blended learning and enablement teams to build and maintain SurePrep workshop and training content for both customers and internal staff
  • Manage team capacity utilization and project assignments across concurrent SurePrep engagements
  • Co-create strategic initiatives of Professional Services with senior leadership vision and guidance and hire and onboard new staff

• Youre a fit for the role of Manager Professional Services if your background includes:
  • 8 years of combined experience in professional services and public accounting including hands-on preparation or review of individual partnership and corporate tax returns and responsibility for overseeing training and coaching staff
  • Deep hands-on SurePrep product knowledge including 1040SCAN TaxCaddy and Ready to Review and working command of SurePrep implementation and support processes and how the suite integrates with related Thomson Reuters tax and accounting products
  • Demonstrated experience delivering SurePrep implementations and product training directly to tax and accounting firm customers in one-on-one webinar and workshop formats and managing those customer relationships through onboarding adoption and expansion
  • Experience representing team and customer perspectives in cross-product discussions with SurePrep product and technology partners including testing and providing feedback on new functionality
  • Experience developing SurePrep workshop content training materials and internal resources that support consistent delivery across a team
  • Bachelors degree in accounting or a related field and/or equivalent experience
  • Excellent communication skills and the ability to achieve objectives by collaborating with peers stakeholders and executive leadership

Preferred Qualifications:

• Hybrid work

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Whats in it For You

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset. This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing.

• Culture: Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more. We live by our values: Obsess over our Customers Compete to Win Challenge (Y)our Thinking Act Fast / Learn Fast and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance (ESG) initiatives.

• Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice truth and transparency. Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world.

In the United States Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health dental vision disability and life insurance programs as well as a competitive 401k plan with company addition Thomson Reuters offers market leading work life benefits with competitive vacation sick and safe paid time off paid holidays (including two company mental health days off) parental leave sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally Thomson Reuters offers the following additional benefits: optional hospital accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations unless otherwise noted the base compensation range for this role is $100100 USD - $185900 USD. Base pay is positioned within the range based on several factors including an individuals knowledge skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.

This job posting will close 11/30/2026.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.

We are powered by the talents of 26000 employees across more than 70 countries where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity accuracy fairness and transparency are under attack we consider it our duty to pursue them. Sound exciting Join us and help shape the industries that move society forward.

As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex/gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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