Manager, Product Program Management

Anthropics mission is to create reliable interpretable and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers engineers policy experts and business leaders working together to build beneficial AI systems.

We are seeking an experienced Operations Manager to lead Product Program Management the central program management function in Anthropics Product organization. This team turns the companys hardest cross-functional obligations into programs that run: it stands up the strategic programs Anthropic needs to unblock growth then runs the scaled operations behind them so partner teams can focus on building and selling Claude. Youll lead managers and program managers across Commercialization Operations Community and Executive Escalations Operations and Marketplace Operations and youll build a generalist program management bench that incubates new programs for the Product organization. The ideal candidate combines strategic judgment about what the company should take on with the operational rigor to make those programs run at scale.

Anthropic is an AI safety and research company thats working to build reliable interpretable and steerable AI systems. We want AI to be safe and beneficial for our customers and for society as a whole.

• Set the teams charter and priorities: decide which cross-functional programs Product Program Management takes on and which it scales

• Build strong partnerships with the teams Product Program Management supports across Product Engineering GTM Finance Legal and more so programs reflect their priorities and they see the team as a trusted extension of their own

• Hire lead and develop a high-performing organization of managers and program managers across Product Program Management including:

  • Commercialization Operations which runs commercial launches for new products that will be billed or sold plus programs like credits and promotions trusted access and local pricing in partnership with Finance Billing Engineering and GTM

  • Community and Executive Escalations Operations which handles social listening and escalations and turns them into product fixes

  • Marketplace Operations which runs review and publishing for Anthropics MCP Directory and plugin ecosystem

• Build a small generalist program management team that incubates new cross-functional programs for the Product organization runs them until theyre stable and then either matures them into their own pillar or shifts them to a long-term owner

• Define success metrics for each program and report on them through regular business reviews with Product leadership

• Provide thoughtful coaching and feedback to your direct reports and partner with them on their career development and growth

• 12 years of experience in program management business operations or a related field ideally at a high-growth technology company

• 5 years of people management experience including managing managers

• A track record of building programs from 0 to 1 and then scaling them into durable operations

• Experience with commercial launches billing and pricing operations or marketplace and developer platform operations (more than one a plus)

• Strong judgment and execution on prioritization: you can stack-rank competing asks from Product Engineering GTM and Finance into one roadmap and explain the tradeoffs

• Experience partnering with engineering teams to replace manual operational work with tooling and automation

• Excellent cross-functional influence with stakeholders who dont report to you including executives

• Clear concise written communication: you can brief an executive in three sentences and write a process doc the next person can run from

• Comfort with ambiguity and a bias toward action in a fast-moving environment with many priorities at once

• Excitement about building the operational backbone that lets Anthropics products launch and scale safely

Minimum education: Bachelors degree or an equivalent combination of education training and/or experience

Required field of study:A field relevant to the role as demonstrated through coursework training or professional experience

Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

Location-based hybrid policy: Currently we expect all staff to be in one of our offices at least 25% of the time. However some roles may require more time in our offices.

Visa sponsorship:We do sponsor visas! However we arent able to successfully sponsor visas for every role and every candidate. But if we make you an offer we will make every reasonable effort to get you a visa and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy so we urge you not to exclude yourself prematurely and to submit an application if youre interested in this work. We think AI systems like the ones were building have enormous social and ethical implications. We think this makes representation even more important and we strive to include a range of diverse perspectives on our team.

Your safety matters to us. To protect yourself from potential scams remember that Anthropic recruiters only contact you some cases we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money fees or banking information before your first day. If youre ever unsure about a communication dont click any linksvisit for confirmed position openings.

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact advancing our long-term goals of steerable trustworthy AI rather than work on smaller and more specific puzzles. We view AI research as an empirical science which has as much in common with physics and biology as with traditional efforts in computer science. Were an extremely collaborative group and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic including: GPT-3 Circuit-Based Interpretability Multimodal Neurons Scaling Laws AI & Compute Concrete Problems in AI Safety and Learning from Human Preferences.

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits optional equity donation matching generous vacation and parental leave flexible working hours and a lovely office space in which to collaborate with colleagues. Guidance on Candidates AI Usage:Learn aboutour policy for using AI in our application process.