Manager, Product Lead OMS

About us

About the role

The Manager Product Lead (IT) Order Management is accountable for the strategic vision delivery and continuous improvement of enterprise Order Management capabilities that support seamless omnichannel customer and operational experiences. This role partners closely with business engineering architecture data and operations teams to ensure order orchestration fulfillment and postpurchase processes are scalable resilient and aligned with business growth objectives.

The ideal candidate brings deep knowledge of omnichannel commerce principles strong IT product leadership and a proven ability to leverage AI and automation to drive efficiency quality and speed across the product lifecycle.

The impact you can have

Product Strategy & Ownership

• Own the endtoend product vision roadmap and backlog for Order Management systems ensuring alignment with business strategy customer experience goals and enterprise architecture standards.

• Serve as the primary point of accountability for Order Management product outcomes balancing customer experience operational efficiency cost risk and technical sustainability.

• Translate business objectives into clear product goals epics and prioritized initiatives with measurable KPIs.

• Lead product discovery and delivery across the full lifecycle from ideation through implementation and optimization.

Omnichannel Order Management Expertise

• Apply deep understanding of omnichannel principles including order capture orchestration fulfillment inventory visibility returns and postpurchase experiences across digital store fulfillment center and contact center channels.

• Ensure Order Management capabilities deliver consistent reliable and scalable experiences regardless of channel or fulfillment path.

• Drive crosschannel alignment to reduce fragmentation manual workarounds and operational friction.

• Partner with business stakeholders to optimize endtoend customer journeys and associate workflows supported by Order Management platforms.

AI & Automation for Efficiency

• Champion the use of AIenabled capabilities to improve product delivery and operational efficiency such as:

  • AIassisted requirements definition and backlog refinement

  • Intelligent prioritization and impact analysis

  • Automated testing monitoring and anomaly detection

  • Operational insights from order and fulfillment data

• Identify opportunities to embed AI and advanced analytics directly into Order Management solutions to improve decisionmaking exception handling and scalability.

• Promote an AIfirst mindset across the IT product team ensuring responsible secure and valuedriven adoption.

CrossFunctional Leadership & Delivery

• Partner closely with engineering QA architecture data UX vendors and operations teams to deliver highquality solutions.

• Facilitate clear communication between business and technical stakeholders translating complex needs into actionable outcomes.

• Guide teams through prioritization tradeoffs while maintaining focus on customer impact and longterm platform health.

• Support production stability rootcause analysis and continuous improvement in collaboration with support teams.

Youll bring to the role

• 7 years of experience in IT product management product ownership or technofunctional leadership with significant exposure to Order Management or commerce platforms.

• Strong knowledge of omnichannel commerce and Order Management concepts including order lifecycle fulfillment inventory and returns.

• Experience delivering complex integrated enterprise systems in a scaled multichannel environment.

• Demonstrated ability to leverage AI automation and datadriven insights to improve efficiency and outcomes.

• Excellent communication stakeholder management and influencing skills.

Preferred Qualifications

• Experience with modern OMS platforms and distributed serviceoriented architectures.

• Familiarity with Agile / product operating models and enterprise SaaS ecosystems.

• Experience supporting multibrand or multibusiness unit environments.

• Prior involvement in AIenabled transformation initiatives within IT or digital commerce.

Benefits

• You will be eligible to receive a merchandise discount at select KnitWell Group brands subject to each brands discount policies.

• Support for your individual development plus opportunities for career mobility within our family of brands.

• A culture of giving back local volunteer opportunities annual donation and volunteer match to eligible nonprofit organizations and philanthropic activities to support our communities.*

• Medical dental vision insurance & 401(K).*

• Employee Assistance Program (EAP).

• Time off paid time off & holidays.*

• The target salary range for this role is: $115000 - $130000

*Any job offer will consider factors such your qualifications relevant experience and skills. Eligibility of certain benefits and associate programs are subject to employment type and role.

• Hybrid: This position works in a hybrid model with required days worked in the Distribution Center office location in Etna OH as defined by business needs. We are also open to remote candidates for this position as well.

Applicants to this position must be authorized to work for any employer in the US without sponsorship. We are not providing sponsorship for this position.

#LI-AP1

Location:

Position Type:

Equal Employment Opportunity

The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidates qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy) race color national origin religion age disability genetic information military status sexual orientation gender identity or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process please contact The Company will make reasonable accommodations for otherwise qualified applicants or employees unless such accommodations would impose an undue hardship on the operations of the Companys Company will not revoke or alter a job offer based on an applicants request for reasonable accommodation.