Manager, Product Engineering

One of the best-known names in cruising Princess is the worlds leading international premium cruise line and tour company carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply cant. The Love Boat promises something for everyone.

The Manager Web and Mobile Site Reliability Engineering (SRE) leads the engineering team responsible for ensuring maximum uptime high availability performance and resilience for enterprise web applications mobile app backends and public API endpoints. This role defines reliability standards oversees 24/7 incident response manages edge infrastructure and bot mitigation and drives automated deployment and observability pipelines.

Heres a summary of whatPrincessis looking for in a Manager Web and Mobile Site Reliability Engineering. Is this you

Responsibilities:

• Team Leadership & SRE Operations: Lead and develop a high-performing team of SRE and DevOps engineers supporting 24/7 high-volume web and mobile systems. Manage on-call rotations incident command protocols and operational readiness.

• Reliability & Observability Governance: Establish Service Level Objectives (SLOs) Service Level Indicators (SLIs) and error budgets. Architect end-to-end monitoring tracing and alerting strategies using tools like Datadog Dynatrace or Grafana.

• Incident Management & Remediation: Lead major incident response efforts drive blameless post-mortems and collaborate with engineering teams to prioritize root-cause fixes and architectural resiliency improvements.

• Traffic Edge & Security Management: Partner with IT Security (PCL IT Security) and CDN providers (Akamai) to implement bot mitigation strategies DDoS defense WAF rules and edge caching for key APIs and digital endpoints.

• Administrative: Perform all other administrative and organizational duties as required (time keeping training travel collaboration and correspondence etc.)

Knowledge & Skills:

• Scope: Direct management of SRE and DevOps engineers. Operational oversight for consumer-facing web platforms mobile backend APIs edge routing networks and cloud deployment pipelines.

• Problem Solving: Rapidly diagnoses and mitigates complex system outages performance bottlenecks traffic anomalies bot campaigns and infrastructure failures in high-volume production highly complex enterprise-scale operational challenges that impact guest operations maritime services revenue-generating systems regulatory requirements and technology service availability. Anticipates emerging operational risks evaluates competing business priorities establishes governance frameworks and makes decisions where significant operational financial service and reputational consequences may exist. Develops innovative solutions to improve enterprise resilience scalability and operational effectiveness.

• Impact: Directly ensures continuous operational availability system security optimal site performance and guest trust across web and mobile touchpoints.

• Leadership: The role requires strong leadership skills. Requires strong incident command leadership strategic operational decision-making calm under pressure and collaborative mentorship.

• Knowledge: In-depth understanding of Site Reliability Engineering practices cloud platforms (AWS/Azure) containerization (Kubernetes Docker) Akamai/CDN edge routing bot detection and CI/CD pipelines (GitLab).

• Skills: Production incident management automated infrastructure management (Terraform) performance tuning distributed tracing metrics-driven SLI/SLO establishment.

• Abilities: Ability to lead teams during critical production outages drive cross-functional engineering accountability for reliability and automate operational workflows.

Essential/Minimum Qualifications:

• Bachelors degree in Computer Science Computer Engineering System Administration or equivalent experience.

• 6 years in Site Reliability Engineering DevOps or Infrastructure Engineering.

• 2 years of leadership or direct engineering management experience.

Travel:Less than 25% with shoreside travel likely

Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

Physical Demands: Remain in a stationary position at a desk and/or computer for extended periods of time; reasonable accommodations will be offered.

**This position is classified as hybrid. As an in-office role it requires employees to work from a designated Princess location Mondays through Thursdays. On Fridays you can work from home.

Princess provides comprehensive and innovative benefits to meet your needs including:

What You Can Expect

• Cruise and Travel Privileges forYou andYourFamily
• HealthBenefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition& Professional CertificationReimbursement
• Rewards & Incentives

Our Culture Stronger Together

Our highest responsibility and top priorityiscompliance environmental protection and the health safety and well-being of our guests the people in the communities we touch and serve and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials Corporate VisionStatementand our Core Values at: anequal-opportunityemployer. All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and ordinances.

Americans with Disabilities Act (ADA)

Princess will provide reasonable accommodation with the application process upon your request asrequiredtocomply withapplicable laws. If you have a disability and requireassistancein this application process please contact.

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