Manager, Planning & Building Oper

The City of Oakland is an equal opportunity employer that values workforce diversity inclusion and equity. Oakland has a long history of activism around issues of justice and equity. Both oppression and this resistance to oppression have shaped the citys historical roots and the lives of its residents to this day. As public servants in one of the most diverse cities in the nation we strive to develop employees who understand the harm and impacts of systemic inequity to create lasting meaningful outcomes for everyone. Oakland strives to establish an environment that embraces the richness of culture community and individualism of employees.

Why join the City of Oaklands Planning & Building Department
The City of Oaklands Planning & Building Department is currently recruiting for a Manager Planning & Building Operations. The department is transforming how we serve our community. As part of our growing and dynamic team youll have the opportunity to help shape the future of permitting and development services in one of Californias most vibrant and diverse cities. This position plays a key leadership role in advancing customer-focused efficient and innovative permitting operations. You will help shape the future of development services by supporting modernization efforts strengthening partnerships and improving how the City serves residents businesses and the development community. Whether supporting housing production economic development or neighborhood improvements your work will directly contribute to building a stronger Oakland while creating a positive experience for residents businesses and development partners.

If youre passionate about public service operational excellence continuous improvement and developing high-performing teams youll find a meaningful career and an opportunity to make a lasting impact here.

We are looking for someone who is:

• Knowledgeable in Planning Building and Municipal Operations.You understand planning and building services permitting processes regulatory requirements and municipal operations applying sound judgment to make informed decisions in a complex customer-focused environment.
• Adaptable Resilient and Service-Oriented.You demonstrate integrity accountability and professionalism while navigating change balancing priorities and remaining committed to serving Oaklands diverse communities.
• A Collaborative & Empowering Leader.You build trust develop high-performing teams and foster a positive inclusive and accountable workplace culture where employees are supported and empowered to succeed.
• Customer-Focused & Solutions Oriented. You are committed to delivering exceptional public service by balancing regulatory requirements with practical equitable and customer-centered solutions.
• An Effective Communicator & Relationship Builder.You communicate clearly and confidently building strong relationships with staff customers elected officials regulatory agencies and community stakeholders while navigating complex issues with professionalism and diplomacy.
• A Strategic and Data-Driven Decision Maker. You use performance metrics workload trends and operational data to identify opportunities make informed decisions and achieve organizational goals.
• An Innovative Problem Solver. You embrace continuous improvement identify opportunities to modernize operations and use technology and creative approaches to enhance efficiency and service delivery.

• Leading the daily operations of the Citys Permit Center ensuring permit applications are processed efficiently accurately and in compliance with applicable laws regulations and service standards.
• Supervising mentoring and developing a high-performing team of permit technicians customer service professionals and operations staff by setting expectations providing coaching fostering professional growth and promoting a collaborative workplace culture.
• Partnering with the Building Official and department leadership to identify and implement process improvements operational strategies and technology solutions that improve workflow efficiency and customer service.
• Providing leadership and guidance to customers developers business owners City staff and partner agencies by resolving complex permitting issues and facilitating coordinated reviews across departments and regulatory agencies.
• Monitoring operational performance and using data to evaluate workload trends track permitting activity prepare reports and recommend strategies to improve efficiency and service delivery.
• Building collaborative partnerships across the organization by coordinating with Planning Fire Public Works Transportation Environmental Services and other stakeholders to support timely and coordinated permit review processes.
• Supporting department initiatives by leading special projects implementing policies and best practices and advancing modernization efforts that improve the customer experience and support Oaklands development goals.

Any combination of education and experience that is equivalent to the following minimum qualifications may be acceptable.

Education:
Bachelors degree from an accredited university in management public administration and or a related field.

Experience:
Three (3) years of responsible supervisory or managerial experience in planning and building services.

License or Certificate/ Other Requirements
Successful incumbents in this position are expected to operate automotive vehicles in the performance of assigned duties. Due to the nature of the assignment and the hours worked public transportation may not be cost effective or efficient method for traveling to the various locations required. Individuals who are appointed to this position will be required to maintain a valid California Drivers License throughout the tenure of employment OR demonstrate the ability to travel to various locations in a timely manner as required in the performance of duties.

Desirable Qualifications:

• Knowledge of California building zoning and permitting regulations including experience coordinating with multiple regulatory agencies.
• Experience leading process improvement initiatives business modernization efforts or technology implementations that resulted in improved operational efficiency workflow effectiveness or customer service.
• Previous experience overseeing permit center operations and complex customer service functions within a municipal planning building or development services environment.
• Experience using permitting and land management systems such as Accela Bluebeam GIS or other enterprise software applications.
• Professional certifications such as ICC Permit Technician ICC Building Inspector or other related certifications are highly desirable.

The Recruitment Process:

• 15 paid holidays
• Vacation- 2 weeks per year minimum with the ability to accrue more depending on public sector years of service
• Retirement- CalPERS (California Public Employees Retirement System) with a pension formula of 2.5% @ 55 (for Classic CalPERS members) and % @ 62 for new CalPERS members. Classic employees contribute 8% of pre-tax wages. The City of Oakland does not participate in Social Security
• Health- The City of Oakland pays for the cost of employee and eligible dependent coverage at the Kaiser rate. Other plans include Anthem Blue Shield United Health Care and other HMO and PPO plans
• Dental-The City of Oakland pays for Delta Dental full premium for employees and eligible dependents
• Vision- The City of Oakland pays for VSP full premium for employees and eligible dependents
• Sick leave- Employees accrue 12 days per year
• Deferred Compensation- 457 (b) pre-tax plan and an after-tax ROTH 401 (k) plan
• Other benefits include a Flexible Spending Account Wellness Program Employee Assistance Program Life Insurance Tuition Reimbursement Employee Training & Telecommuting

Apply prior to the closing time of the job announcement and allow at least two to three hours to submit your application if you are a new user on the system. APPLICATIONS ARE ACCEPTED ONLINE ONLY.You may apply and view current openings by visiting our employment opportunities webpage at:

you do not have access to a computer there are computer stations available at any City of Oakland Public Library. There are also workstations at the Human Resources Management Department 150 Frank H. Ogawa Plaza 2nd Floor Oakland CA 94612. Workstations are available during regular business hours (normally 10:00 a.m. to 4:00 p.m.).

Our online application system is provided by NeoGov. If you have problems while applying online please contact NeoGovs Live Applicant Support at between 6:00 AM and 5:00 PM Pacific Time Monday - Friday. You may also call the City of Oakland Human Resources Management Department during regular business hours at for information; however we are unable to provide technical support for the online application system.