Manager, Operations Strategy & Excellence

Work Schedule

Environmental Conditions

Job Description

Job Description: Manager Operations Strategy & Excellence
Department: Operations Strategy & Excellence

Thermo Fisher Scientific

As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.

This role supports the Biologicals & Chemicals Division and Production Chemicals and Services (PCS) business unit operating within a highly regulated cGMP (Current Good Manufacturing Practice) cGDP (Current Good Distribution Practice) and cGTP (Current Good Transportation Practice) environment.

Position Summary

The Manager Operations Strategy & Excellence is responsible for defining and advancing the long-term Operations operating model while driving operational excellence digital transformation and continuous improvement across the PCS network. The role serves as the Supply Chain &Operations Center of Excellence (CoE) partnering with Operations Commercial Customer Operations Supplier Strategy Corporate Procurement Corporate Logistics Quality IT and Finance to improve service efficiency scalability and resilience.

This position leads the development of supply chain and operations strategies process governance analytics digital capabilities operational master data and enterprise improvement initiatives. The Manager ensures standardized processes performance measurement and best practices are deployed consistently across the organization while enabling future business growth.

Key Responsibilities

Supply Chain / Operations Strategy

Develop the long-term supply chain operating model that improves customer service operational resilience productivity and business growth.

• Develop and deploy the supply chain strategy aligned with business objectives.
• Build and maintain the supply chain capability roadmap.
• Lead network optimization and material flow strategy.
• Identify opportunities to improve inventory performance and working capital.
• Develop supply chain technology digital and automation roadmaps supporting operational excellence.
• Evaluate emerging technologies industry trends and best practices.
• Support strategic initiatives acquisitions product launches and business expansion.
• Ensure strategic initiatives deliver measurable business value.
• Develop supply chain capability maturity assessments.
• Support supply chain due diligence for acquisitions and business expansion.

Business Process Excellence

Establish standardized scalable and compliant operational processes across the end-to-end supply chain.

• Own the business process architecture and governance framework across the end-to-end supply chain including process ownership standards and accountability.
• Develop governance for standard operating procedures work instructions and operational standards.
• Establish documentation strategy and governance.
• Drive process harmonization across sites and business functions.
• Identify process gaps and implement sustainable improvements.
• Lead cross-functional process reviews and governance forums.
• Ensure compliance with regulatory quality and operational requirements.
• Integrate Lean principles into standardized business processes.

Performance & Business Analytics

Provide actionable business intelligence that improves operational performance customer service and executive decision-making.

• Establish supply chain KPI governance and performance standards.
• Develop executive dashboards and operational scorecards.
• Lead operational analytics supporting service inventory productivity and cost performance.
• Perform benchmarking to identify improvement opportunities.
• Conduct cost-to-serve capacity and operational performance analysis.
• Support business reviews through data-driven insights and recommendations.
• Promote data-driven decision making across the organization.
• Define reporting standards and analytical methodologies.
• Define KPI ownership and reporting governance.
• Develop predictive analytics and business insights supporting proactive decision making.

Continuous Improvement & Digital Transformation

Drive a culture of continuous improvement through Lean digital technologies and operational excellence.

• Lead the Supply Chain Lean/PPI program.
• Facilitate Kaizen events and Value Stream Mapping initiatives.
• Identify and eliminate operational waste and process variation.
• Lead process engineering and material flow optimization projects.
• Sponsor digital transformation and automation initiatives.
• Share best practices across sites and business functions.
• Drive operational productivity quality customer service and cost performance through Lean digital technologies and automation.
• Measure and sustain improvement benefits through governance and performance management.

Operational Master Data Governance

Ensure operational master data is accurate standardized and governed to enable reliable supply chain execution and business analytics.

• Establish governance for operational master data.
• Define data ownership standards and maintenance processes.
• Govern Material Master Warehouse Master Planning Parameters Routing Standards and Transportation & Logistics Parameters.
• Improve operational data quality and integrity.
• Support ERP implementations system enhancements and digital initiatives.
• Develop data governance policies and auditing processes.
• Partner with IT to improve business systems and data architecture.
• Ensure master data supports standardized supply chain execution.

Enterprise Collaboration

Partner across the organization to improve end-to-end performance.

• Collaborate with Supplier Strategy and Corporate Procurement on supply chain strategies and supplier capability improvements.
• Partner with Corporate Logistics on network optimization and transportation strategy.
• Support Supply Execution & Integration during major supply disruptions.
• Partner with Distribution Operations to improve warehouse processes and operational efficiency.
• Collaborate with Quality EHS Customer Operations IT and Finance on enterprise initiatives.
• Lead organizational change management supporting strategic initiatives and operational transformation.
• Act as the Supply Chain Center of Excellence supporting operational functions across the organization.
• Provide strategic and analytical support to Operations and Commercial leadership.

People Leadership

Develop a high-performing Operations Excellence organization.

• Lead and develop Supply Chain Excellence professionals.
• Establish team priorities objectives and development plans.
• Foster technical expertise innovation and collaboration.
• Coach project leadership problem-solving and analytical capability.
• Promote Thermo Fisher 4i Values and Leadership Behaviors.
• Build organizational capability through mentoring and knowledge sharing.

Business Leadership

Support long-term business success through strategic leadership.

• Translate business strategy into operational capability.
• Lead strategic improvement initiatives across the network.
• Influence cross-functional decision making through analytics and business insight.
• Drive organizational alignment and operational governance.
• Support succession planning and capability development across Operations.

Perform other duties and responsibilities as assigned consistent with business needs and the general scope of the position.

Qualifications

Required Qualifications

Education & Experience

• Bachelors degree in Supply Chain Management Engineering Business Operations Management or related field.

Leadership Experience

• 5 years of progressive leadership experience in supply chain operations or continuous improvement.
• Experience leading cross-functional projects and organizational change.
• Demonstrated ability to influence senior stakeholders and lead without direct authority.

Technical Expertise

• 8 years of progressive experience in supply chain operations logistics distribution process excellence or continuous improvement.
• Experience with supply chain strategy process improvement and digital transformation.
• Experience with ERP business intelligence and digital supply chain systems.
• Experience within regulated manufacturing or life sciences environments preferred.

Professional Skills

• Supply Chain Strategy
• Process Design & Governance
• Lean / PPI
• Value Stream Mapping
• Business Analytics
• KPI Development
• Inventory Optimization
• Digital Supply Chain
• Project & Change Management
• Master Data Governance
• Power BI and Business Intelligence
• Strong communication and executive presentation skills

Preferred Qualifications

• Masters degree (MBA Supply Chain Engineering or Operations)
• APICS CPIM CSCP or CLTD
• Lean Six Sigma Black Belt
• PMP certification
• Experience leading ERP WMS automation or digital transformation initiatives
• Experience with AI advanced analytics or supply chain optimization tools

Working Conditions

The Manager Operations Strategy & Excellence performs work primarily within an office environment while regularly interacting with distribution warehouse and other regulated operational areas. The role requires adherence to applicable safety quality cGMP cGDP cGTP and Environmental Health & Safety (EHS) requirements.

The position may require:

• Extended periods of computer-based work meetings data analysis and communication with internal and external stakeholders.
• Periodic presence within warehouse distribution controlled storage and regulated operational environments.
• Use of required Personal Protective Equipment (PPE) when entering operational or controlled areas.
• Compliance with site-specific safety quality security and regulatory requirements.
• Occasional travel between sites suppliers or business locations based on operational needs.
• Flexibility to support supply disruptions customer recovery activities business continuity events or other urgent operational requirements outside standard working hours.
• Participation in required safety quality regulatory systems and leadership training.
• Ability to manage multiple priorities and respond effectively in a dynamic customer-focused operational environment.