Manager Operations

Drive the Dedicated Difference at CRST
CRST The Transportation Solution is looking for a Manager Operations to lead operations for a variety of accounts and be accountable for the operational and financial performance of them.

How Youll Work

Location: Onsite in Erlanger KY
Job Schedule: Sunday - Thursday 8 am - 5 pm. Occasional Saturdays for driver meetings and events all prescheduled. Rotating scheduled will be needed if coverage for operations is needed.
Travel: Travel will be required to visit reports and customers at their locations
Compensation: $71995 - $100000 is the full starting salary range (Pay Bi-Weekly) * A final amount is dependent on factors including prior relevant experience knowledge and location. Additional details will be discussed with qualified candidates during the interview process
Benefits: Comprehensive package including medical dental and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off holidays and parental leave; plus additional voluntary benefits and employee discounts.

About the Role
The Manager Operations leads operations remotely or from a centralized location and is accountable for the operational and financial performance of assigned customer accounts. This role oversees daily execution service delivery and safety outcomes owns the customer relationship and partners closely with internal teams to drive compliant efficient operations while promoting a culture of safety accountability and continuous improvement.

What Youll Do

• Operational Leadership and Performance: Lead operations remotely or from a centralized location managing performance safety and profitability across assigned customer accounts while driving daily execution and service excellence
• Team Leadership and Development: Supervise and develop fleet managers dispatch managers and support staff to ensure accountability engagement and alignment with company goals
• Customer Relationship Management: Own the customer relationship serving as the primary contact for assigned accounts; lead rate discussions business reviews and performance conversations to strengthen partnership and achieve operational goals
• Financial Accountability: Manage account-level budgets monitor key cost drivers and execute strategies to achieve sustained profitability utilization and financial performance goals
• Safety and Compliance: Promote a safety-first culture by ensuring compliance with Department of Transportation (DOT) regulations company policies and customer standards
• Performance Monitoring and Analysis: Track key operational and financial metrics analyze results and implement corrective actions to maintain service safety and margin goals
• Cross-Functional Collaboration: Coordinate with planning maintenance and safety teams to optimize resources resolve operational challenges and support customer needs
• Continuous Improvement: Identify and implement process improvements that enhance efficiency service quality and customer satisfaction across assigned accounts
• Availability: Maintain flexibility to support operations outside standard business hours as needed to ensure service continuity and customer satisfaction
• Travel: Travel may be required; the amount of travel will vary by role
• Accountability and Reliability: Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs

What You Bring

• Education: High school diploma or equivalent
• Physical Requirements: Work is performed in an office environment. Activities include sitting standing walking lifting up to 20 pounds using standard office equipment and communicating with colleagues or customers. Reasonable accommodations may be provided.
• Experience: Proven success managing transportation or logistics operations including leadership of multiple teams or customer accounts
• Leadership: Demonstrated ability to manage coach and develop employees across distributed teams
• Customer Focus: Strong experience managing customer relationships and service expectations
• Financial Acumen: Knowledge of budgets cost control and margin improvement practices

Preferred Qualifications

• Education: A four-year degree or applicable work experience with demonstrated success
• Experience: Experience leading multi-account operations in a dedicated or customer-specific environment
• Strategic Thinking: Ability to align operations with company goals and customer needs
• Process Improvement: Experience implementing standard operating procedures or efficiency initiatives
• Technology: Familiarity with transportation management systems and reporting tools

Why CRST
CRST is celebrating 70 years of grit growth and forward momentum built on safety integrity and delivering on our commitments. Our Dedicated division is one of the most important parts of how we serve our customers and the people who run it are critical to that success.

At CRST youll have real ownership real impact and the backing of a company thats been doing this for seven decades.

Core Values

Safety at the Core of All We Do
Integrity in Every Decision and Action
Commitment to the Success of Employees Customers Agents Contractors and Communities

Equal Opportunity Employer
CRST The Transportation Solution Inc. is an equal opportunity employer. The Company prohibits unlawful discrimination against any applicant or employee based on race (including hair texture and protective hairstyles) color religion creed religious practices sex (including pregnancy childbirth breastfeeding reproductive health decision-making sexual orientation gender identity gender expression and related conditions) national origin ancestry age disability genetic information military status veteran status marital status or any other status protected by applicable federal state or local law.

Required Experience:

Manager