Manager, Operations

Job Posting Title:

Manager Operations

Req ID:

Job Description:

The Operations Manager Infrastructure Services Burbank Studio Lotis responsible forthe day-to-day operation maintenance and reliability of infrastructure systems supporting one of The Walt Disney Companys most complex studio campus environments. This roleleadsa large multi-trade operation responsible formaintainingcritical building systems utilities grounds hardscapes and trade services that support active studio production corporate operations executive offices and business partners.

This position serves as a key operational leader within Corporate Real Estate Operations Infrastructure Services team and is responsible for leading union and non-union personnel executing maintenance and repair programs managing operating budgets supporting recurring capital planning and delivering a high level of client service in a safe reliable and cost-effective manner.

The Operations Manager partners closely with Engineering Services Capital Planning Design & Delivery Safety Security Production Services Client Services Labor Relations Human Resources FP&A Finance Sourcing and external service providers to ensure infrastructure operations are aligned with business needs asset lifecycle priorities financial targets and long-term campus strategies.

What You Will Do

Infrastructure Operations & Maintenance Leadership

• Lead day-to-day infrastructure operations for the Burbank Studio Lot including maintenance repair and operation of building systems central utility infrastructure grounds hardscapes and campus trade services.

• Manage multi-trade operations across Electrical HVAC Plumbing Landscaping Utility Workers Paint Mill/Carpentry and support staff.

• Maintain operational reliability of critical infrastructure systems including electrical distribution emergency power HVAC plumbing building automation/controls site utilities stormwater systems life safety systems and other campus support infrastructure.

• Drive preventive predictive and corrective maintenance programs using CMMS data asset condition assessments work order trends field inspections and operational metrics.

• Coordinate emergency response activities related to infrastructure failures utility outages weather events life-safety conditions production impacts and other operational disruptions.

• Conduct routine field assessments and site walks toidentifyasset deficiencies deferred maintenance operational risks customer service needs and capital renewal opportunities.

• Balance daily reactive work preventive maintenance production support client service requests and project-related work whilemaintainingservice levels and infrastructure reliability.

• Maintaindocumentation related to infrastructure assets drawings as-builts single-line diagrams maintenance records work order history and operating procedures.

Union Workforce & Labor Leadership

• Lead a large multi-trade workforce that includes directly represented union employeesforemen gang bosses supervisors support personnel contractors and third-party service providers.

• Provide day-to-day leadership and direction to trade leadership teams across HVAC Electrical Plumbing Utility Landscaping Paint and Mill/Carpentry functions.

• Partner with Labor Relations Human Resources and union leadership to support contract administration workforce planning employee relations grievance resolution and a productive labor-management environment.

• Ensure work is assigned and executed in alignment with applicable collective bargaining agreements company policies jurisdictional requirements safety standards and operational priorities.

• Manage laborutilization staffing plans overtime requirements contracted services workload balancing and resource allocation across multiple trades.

• Developforemen gang bosses and emerging leaders through coaching mentoring performance management succession planning and training.

• Promote a culture of safety accountability professionalism teamwork customer service and continuous improvement.

Financial & Strategic Management

• Own development and management of campus operating budgets ensuring alignment with service levels labor strategies maintenance requirements asset reliability needs and operational performance targets.

• Partner closely with FP&A teams to prepare Annual Operating Plan expense budgets monthly forecasts quarterly forecasts/reforecasts variance explanations and financial updates.

• Manage labor forecasting overtime planning material spending service contracts repair costs and other operating expenditures whileidentifyingopportunities for cost control and service improvement.

• Partner with the Capital Planning team to develop recurring annual capital plans incorporating assetcondition lifecycle replacement needs maintenance trends operational risks client impacts and long-range campus requirements.

• Support development of 15 yearcapital maintenance plans byidentifyinginfrastructure deficiencies end-of-life assets deferred maintenance exposure reliability risks and business continuity needs.

• Use CMMS data maintenance history failure trends field assessments asset condition information and operational feedback to prioritize capital investments and justify funding requests.

• Partnerwith Engineering Services Capital Planning Design & Delivery FP&A Finance and Sourcing to develop scopes of work cost estimates project justifications lifecycle analyses and investment recommendations.

• Support capital project intake prioritization forecasting and closeout activities to ensure completed work aligns with operationalneedsand asset records are updated.

• Establish and manage operational KPIs focused on reliability maintenance effectiveness labor productivity work order performance customer service backlog asset availability safety and cost performance.

• Partner with Sourcing and Procurement to develop scopes of work support bid evaluations manage vendor performance and negotiate maintenance/service contracts that achieve operational and financialobjectives.

Capital Projects & Engineering Coordination

• Partner with Engineering Services and Design & Delivery teams during planning design construction commissioning turnover and post-project operational support.

• Review proposed infrastructure designs for constructability maintainability operational requirements code compliance safety access shutdown requirements lifecycle cost and long-term serviceability.

• Provide operational input into capital projects tenant improvements infrastructure upgrades production support projects and campus modernization efforts.

• Coordinate with operating teams to plan outages temporary services access requirements labor support safety controls and stakeholder communications.

• Support commissioning punch list resolution asset turnover documentation updates and transition of completed projects into maintenance programs.

• Identifyopportunities to improve reliability resiliency energy efficiency maintainability and operational performance through capital projects and repair programs.

Studio Operations & Client Partnership

• Support active studio production corporate operations executive spaces events and business partners by ensuring infrastructure services are responsive reliable and coordinated.

• Partner with Production Services Studio Operations Security Client Services Safety Engineering and business stakeholders to coordinate maintenance activities utility outages repairsspecial events and operational support.

• Balance client serviceneeds withinfrastructure reliability safety requirements trade availability labor agreements and financial discipline.

• Communicate clearly with technical and non-technical stakeholdersregardinginfrastructure work outages repair plans risks timelines and business impacts.

• Provide practical solutions to complex operational issues while minimizing disruption to production operations employees guests executives and business partners.

• Maintainhigh standardsof customer service workplace readiness safety and campus appearance.

Safety Compliance & Risk Management

• Champion a strong safety culture across all trades vendors contractors and operational teams.

• Ensure compliance with company safety programs OSHA requirements applicable building codes fire/life safety requirements environmental standards and other regulatory obligations.

• Partnerwith Safety Security Fire/Life Safety Engineering Risk Management and AHJs as needed to resolve issues andmaintaincompliance.

• Ensure teams followappropriate jobhazard analysis lockout/tagout hot work confined space fall protection electrical safety and other required safety protocols.

• Identifyoperational and infrastructure risks and develop mitigation plans to reduce exposure to business interruption safety incidents asset failures and service disruption.

Basic Qualifications

Technical

• Bachelors degree in Engineering Facilities Management Construction Management Business or a related field; equivalent work experience may be considered whereappropriate.

• 7 years of experience infacilitiesoperations infrastructure services engineering operations building operations ora related field.

• Strong working knowledge of building infrastructure systems including HVAC electrical distribution plumbing building automation/controls emergency power utility infrastructure central plant systems grounds/hardscape and life safety systems.

• Experience operating facilities within a large campus studio entertainment production healthcare manufacturing higher education municipal or similarly complex operating environment.

• Experience using CMMS/EAM systems to manage work orders asset data maintenance programs labor productivity backlog and operational performance.

• Ability to assess operational risks assetcondition maintenance trends and infrastructure reliability issues and develop practical solutions.

• Working knowledge of applicable codes and standards including OSHA NFPA building codes environmental compliance requirements and general workplace safety requirements.

Leadership

• Demonstrated experience leading directly represented union trades in a multi-trade operating environment.

• Experience managingforemen gang bosses supervisors skilled trades support staff contractors and third-party service providers.

• Strong understanding of labor relations practices workforce planning overtime management staffing models and collective bargaining environments.

• Proven ability to lead teams in a fast-paced operational environment with competing priorities critical issues and high client expectations.

• Demonstrated ability to coach mentor develop and hold teams accountable whilemaintaininga respectful and collaborative work environment.

• Strong communicationskills with the ability to translate technical issues into clear business impacts for non-technical stakeholders.

• Ability to collaborate with internal business partners senior leaders vendors union leadership and cross-functional support teams.

Financial

• Experience managing multi-million-dollar operating budgets labor budgets maintenance contracts material expenditures and service agreements.

• Experience partnering with FP&A and Finance teams on AOP expense budgets monthly forecasts quarterly forecasts variance analysis and financial reporting.

• Experience supporting recurring capital planning lifecycle replacement programs infrastructure renewal and capital investment prioritization.

• Strong analytical skills related to laborutilization maintenance performance work order trends asset lifecycle planning cost control and service-level performance.

• Experience developing scopes of work cost estimates business cases funding requests and vendor bid evaluations.

Preferred Qualifications

• Experience supporting studio entertainment media production or active campus environments.

• Direct experience working with unionized trade teams and collective bargaining agreements.

• Professional certifications such as CFM FMP PMP LEED AP RPA/FMA SMA or trade-related certifications.

• Advanceddegreein Engineering Business Administration Facilities Management Construction Management or related discipline.

• Experience supporting central plant operations critical infrastructure utility distribution emergency response and business continuity planning.

• Experience developing recurring capital plans preventive maintenance strategies reliability-centered maintenance programs or enterprise asset management improvements.

• Experience partnering with Capital Planning FP&A Sourcing Labor Relations Engineering Design & Delivery and Safety teams in a matrixed organization.

The hiring range for this position in Burbank CA is $105100 to $140900 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidates geographic region job-related knowledge skills and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package in addition to the full range of medical financial and/or other benefits dependent on the level and position offered.

Job Posting Segment:

Corporate Real Estate (Studios)

Job Posting Primary Business:

CORE Studios Real Estate

Primary Job Posting Category:

Facilities Management

Employment Type:

Full time

Primary City State Region Postal Code:

Burbank CA USA

Alternate City State Region Postal Code:

Date Posted: