Manager on Duty

Additional Information: This hotel is owned and operated by an independent franchisee Interessant Hotels & Resorts Management. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

• Oversee hotel operations across all departments during assigned shifts ensuring service standards and operating procedures are followed.
• Serve as the primary point of contact for operational issues guest escalations and departmental coordination.
• Monitor guest satisfaction online reviews and service performance identifying opportunities for improvement.
• Oversee Front Desk operations including check-in/check-out billing accuracy room assignments and guest communications.
• Conduct property walks to monitor cleanliness safety maintenance and overall hotel presentation.
• Provide guidance and direction to associates reinforcing service standards accountability and proper procedures.
• Respond to guest complaints emergencies and operational challenges escalating significant issues to senior management as needed.
• Complete shift reports document incidents and communicate outstanding concerns and follow-up items to leadership.

• Previous hotel Front Desk Rooms Operations or hospitality supervisory experience required.
• Marriott experience preferred.
• Strong communication problem-solving organizational and decision-making skills.
• Ability to lead teams manage competing priorities and work independently.
• Flexibility to work primarily PM shifts including weekends and holidays.

Competitive pay based on experience with opportunities for professional growth and career advancement. Benefits include medical dental and vision insurance pet insurance paid time off and Marriott associate hotel discounts subject to eligibility.

This company is an equal opportunity employer.

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