Director, Internal Accounts

BGIS ITS is currently seeking a Director Internal Accounts to join the team Hudson FL and surrounding areas.

BGIS is that Company.
BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6 500 globally we relentlessly focus on enabling innovation through the services we deliver while actively looking for new opportunities that will enable innovation for our clients businesses. Globally we manage over 320 million square feet of client portfolios across 30000 locations in North America Europe Middle East Australia and Asia.

Are You Looking For

• A company that cares and wants you to achieve your career objective.
• A company that offers you flexibility on the types of rewards and recognition that align with your personal situation.
• A company that puts you and your career first

The Director Internal Accounts strategically delivers optimum management of key internal portfolio accounts representing significant revenue and high level stakeholders of BGIS ITS services to integrated facility management clients maximizing global marketplace presence and brand recognition. Responsibilities include current state analysis recommended improvements and business objectives implementation. Key success measures are client retention renewal quality service delivery and excellent client satisfaction scores. The Director Internal Accounts demonstrates BGIS values and the company commitment to safety health the environment with a continuous improvement mindset focused on contributing to client return on investment.

KEY DUTIES & RESPONSIBILITIES

Operations Coordination Focus

• Provide alerts to managers regarding anticipated overtime hours based on weekly trends.
• Track and report trends and repeated discrepancies on timecard data to Regional Service Managers.
• Facilitate communication between different internal departments ensuring alignment on focus activities and operational procedures.
• Coordinate vehicle maintenance activities with the commercial dispatch team and notify appropriate managers of scheduled appointments.
• Maintain on-call rotation information Job Hazard Analysis (JHA) Audit Tracking sheet and audit report data.
• Assist with inventory process management through organizing information requirements and tracking business deadlines to optimize efficiency.
• Analyze pending compliance training completions and provide reminders on pending due dates.
• Assist with reporting functions for tracking business expenses and credit card spend (suspense reporting).
• Track key operational metrics generate reports and provide suggestions for process improvements. Monitor operational scorecards and dashboards (e.g. drive time negative-margin jobs first-time-fix rates) and highlight trends to managers to support informed decisions.
• Review daily time tracking and GPS/drive-time data for anomalies (e.g. excessive idle time unusual routing extended stops) and highlight exceptions to the appropriate manager on a timely basis.
• Review completed work orders and associated client billing for routine lower-dollar invoices; confirm accuracy and route clean items forward for billing escalating discrepancies or non-standard invoices to the appropriate manager.
• Serve as the first point of contact for accounts receivable/collections follow-up coordinating the actions needed to clear outstanding client balances and escalating to the manager when intervention is required.
• Coordinate scheduling and logistics for weekly team meetings including notetaking and tracking follow-up action items.
• Support onboarding of new technicians by tracking completion of onboarding checklist items providing helpful information and escalating specific questions to subject matter experts for follow up.
• Contribute to the completion of other key initiatives as assigned.

Safety and Quality Focus

• Maintain safe working conditions in personal workspace.
• Take corrective action when notified of safety observations.
• Follow all safety environmental and sustainability policies and protocols.
• Identifies opportunities to minimize workplace injuries and accidents.

KNOWLEDGE & SKILLS REQUIRED

• High School Diploma or equivalent. College level coursework completion preferred.
• Two years of experience with administrative duties in operations or compliance roles requiring following established processes and procedures.
• Excellent organizational skills with ability to prioritize tasks in a fast-paced environment to meet multiple deadlines.
• Strong verbal and written communication abilities.
• Pro-active problem-solving approach with ability to learn quickly and apply appropriate resolutions.
• Data analysis and interpretation to identify trends and make informed decisions.
• Ability to perform as an individual contributor and also collaborate with other team members.
• Proficiency of Microsoft Office Suite including Word Excel Outlook and PowerPoint.
• Experience with report writing or timekeeping software a plus.

Physical Demands and Work Environment

• To perform this job successfully an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions absent undue hardship.
• Cognitive skills required to work in a fast paced client facing environment including ability to maintain focus communicate clearly and concisely respond quickly to requests follow established processes and ability to complete tasks within targeted time frame to meet business deadlines.
• Ability and willingness to travel.
• Current valid drivers license and ability to provide personal transportation for meetings and job visits away from the office with reimbursement.

Visit us online at more information.

Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development work/life balance health and wellness and community involvement.

The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race color religion gender national origin age disability ancestry creed marital status sexual orientation or Veteran or military status genetic information or any other basis prohibited by local state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including but not limited to employment advancement assignment and training.

BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who the source of our strength have always been. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence.

This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind.

The compensation for this exempt position is $92000-$139000

Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development work/life balance health and wellness and community involvement.

The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race color religion gender national origin age disability ancestry creed marital status sexual orientation or Veteran or military status genetic information or any other basis prohibited by local state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including but not limited to employment advancement assignment and training.

BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGISwho have always been the source of our strength. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence.

This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind.

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