Manager Network Service Delivery (US)

Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

Depth & Scope:

• Responsible for managing multiple teams and/or projects with increasing degree of complexity and broad scope
• Works independently and often autonomously in the management of projects teams and operational disciplines and develops strategic thinking/ planning in the execution of work plans
• May manage system enhancements new releases or projects typically focused on a specific product / system / application of moderate scope and complexity
• Manages/Leads a group (e.g. Less Than 25) of IT professionals
• Manages projects and teams (including financials) and advocates for the re-usability of architecture and processes by new business initiatives
• Manages problem resolution plans and strategies for operational advancement

Education & Experience:

• Undergraduate degree or Technical Certificate
• Graduate degree preferred
• 7 years relevant experience

Preferred Qualifications:

• Bachelors degree or equivalent experience in Information Technology Computer Science Engineering or Telecommunications.

• Experience supporting enterprise network services and infrastructure.

• Leadership experience direct management of teams.

• Experience supporting large-scale retail campus branch or distributed enterprise environments.

• Strong knowledge of LAN WAN SD-WAN routing switching carrier services network observability and ITSM processes.

• Experience managing SLAs KPIs service governance vendors and service providers.

• Strong communication analytical and stakeholder management skills.

• Experience leading major incident response and service restoration efforts.

• Experience in financial services retail or other highly distributed enterprise environments.

• Experience with Aruba Arista or Cisco networking technologies.

• Experience with SD-WAN platforms and ServiceNow.

• Experience with observability platforms such as ThousandEyes NetBrain or Splunk.

• Familiarity with network automation and infrastructure management tools.

• ITIL Foundation CCNA CCNP Enterprise PMP or equivalent certifications.

Technical Competencies

• Enterprise LAN WAN and SD-WAN service delivery

• Routing and switching technologies

• BGP OSPF QoS TCP/IP DNS and DHCP

• Carrier and circuit service management

• Network observability and performance monitoring

• Major incident problem and change management

• Service delivery governance and KPI management

• Vendor and supplier management

• Lifecycle planning and continuous improvement

Success Measures

Success in this role will be measured by:

• Business Alignment of Network Services

• Team Leadership & Talent Development

• Financial Stewardship & Cost Optimization

• Service Delivery Performance

• Service Ownership & Governance Effectiveness

• Major Incident Leadership & Resolution Outcomes

• Lifecycle & Modernization Delivery

• Stakeholder Satisfaction & Partnership

• Continuous Service Maturity

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel Occasional
• International Travel Never
• Performing sedentary work Continuous
• Performing multiple tasks Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds Occasional
• Sitting Continuous
• Standing Occasional
• Walking Occasional
• Moving safely in confined spaces Occasional
• Lifting/Carrying (under 25 lbs.) Occasional
• Lifting/Carrying (over 25 lbs.) Never
• Squatting Occasional
• Bending Occasional
• Kneeling Never
• Crawling Never
• Climbing Never
• Reaching overhead Never
• Reaching forward Occasional
• Pushing Never
• Pulling Never
• Twisting Never
• Concentrating for long periods of time Continuous
• Applying common sense to deal with problems involving standardized situations Continuous
• Reading writing and comprehending instructions Continuous
• Adding subtracting multiplying and dividing Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to foster deeper relationships ensure disciplined execution and build a simpler faster banking experience. TD is deeply committed to being a leader in client experience that is why we believe that all colleagues no matter where they work are client facing. Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g. eligibility for cash and/or equity incentive awards generally through participation in an incentive plan) and several other key plans such as health and well-being benefits savings and retirement programs paid time off (including Vacation PTO Flex PTO and Holiday PTO) banking benefits and discounts career development and reward and recognition. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability status as a protected veteran or any other characteristic protected under applicable federal state or local law.

If you are an applicant with a disability and need accommodations to complete the application process please email TD Bank US Workplace Accommodations Program at . Include your full name best way to reach you and the accommodation needed to assist you with the applicant process.