Manager, MP&L Quality

In this position ...

Lead global quality strategy: Develop and implement a cohesive global quality framework for vehicle and material logistics aligning regional processes with Fords enterprise quality objectives and policies.

Governance and compliance: Establish governance forums conduct audits and collaborate with various internal and external partners to ensure compliance with quality standards contractual obligations and regulatory requirements.

Customer delivery experience: Benchmark and implement best-in-class delivery standards gather and analyze customer feedback and ensure transparent communication and issue resolution to enhance vehicle delivery experiences globally.

Qualifications and expertise: Requires a bachelors degree and extensive experience in logistics quality claims and supply chain in a global setting with strong leadership analytical and continuous improvement skills alongside proficiency in relevant digital tools and willingness to travel internationally.

What you will do ...

• Develop and help lead the global MP&L quality strategy for vehicle and material logistics.
• Establish a common global quality operating framework that defines policies procedures standards controls escalation processes and accountability across all regions.
• Align regional vehicle and material logistics quality processes with Ford Global Quality policies warranty procedures and enterprise quality objectives.
• Develop maintain and continuously improve global MP&L quality policies procedures and standards covering vehicle and material logistics.
• Define global minimum requirements while enabling appropriate regional implementation based on regulatory operational and market needs.
• Identify and deploy global best practices across North America South America Europe China International Markets Group and other applicable regions.
• Establish governance forums and operating reviews to monitor quality performance systemic risks corrective actions and regional implementation.
• Provide regular quality updates risk assessments and improvement recommendations to senior MP&L Manufacturing Supply Chain and Quality leadership.
• Ensure audits evaluate compliance with Ford requirements contractual obligations process controls quality standards and applicable regulatory requirements.
• Partner with regional leads to conduct carrier supplier terminal port yard warehouse and plant logistics quality audits.
• Partner with Internal Controls Finance Purchasing Legal Risk Management and Global Quality on logistics quality and claims compliance.
• Define standardized global metrics data definitions performance targets reporting cadences and quality expectations for carriers logistics service providers terminals ports warehouses facilities and related suppliers.
• Partner with Purchasing to incorporate quality standards audit rights performance metrics claims responsibilities and corrective-action requirements into commercial agreements.
• Partner with IT and digital teams to enhance inspection claims audit reporting supplier-performance and customer-feedback systems.
• Champion the use of automation machine vision artificial intelligence and digital process controls where they improve quality claims performance risk detection and operational efficiency.
• Serve as the primary MP&L interface to Ford Global Quality through a dotted-line relationship
• Benchmark and implement best-in-class (BIC)quality and delivery related customer experience for vehicle deliveries to dealers fleet partners and other final-destination customers around the world.
• Establish global delivery standards for delivery
• Gather analyze and synthesize customer feedback through surveys interviews focus groups dealer councils complaint data and journey-mapping sessions.
• Translate customer feedback and satisfaction data into actionable process technology carrier and policy improvements.
• Build and maintain long-term relationships with key dealer fleet commercial and internal stakeholder groups.
• Establish clear escalation communication ownership and closure requirements for vehicle delivery issues.
• Ensure timely and transparent communication with dealers and customers regarding delivery damage in-transit repairs missing equipment delays and claim resolution.
• Identify recurring customer pain points and work across MP&L Marketing and Sales Quality Warranty FCSD carriers and plants to eliminate root causes.

Youll have ...

• Bachelors degree in engineering supply chain management logistics business quality management operations or a related field or equivalent combination of relevant education and experience.
• Significant progressive experience in logistics manufacturing supply chain quality claims warranty or related operations.
• Demonstrated leadership experience in a large complex global organization.
• Experience leading vehicle logistics material logistics manufacturing quality supplier quality claims warranty or customer-experience operations.
• Strong knowledge of structured problem-solving root-cause analysis corrective and preventive action and continuous-improvement methods.
• Demonstrated ability to lead cross-functional and geographically dispersed teams.
• Strong analytical skills with the ability to translate quality claims cost audit and customer data into business actions.
• Demonstrated ability to influence change across organizations and with external business partners.
• Ability to work independently make sound decisions with limited direction and manage multiple complex priorities.
• Strong financial and business acumen including an understanding of claims recovery cost analysis account reconciliation and internal controls.
• Proficiency with Microsoft Outlook Excel PowerPoint and collaborative business applications.
• Ability to travel domestically and internationally.
• Ability to participate in meetings across global time zones outside normal business hours when required.

Even better you may have...

• Experience in Ford MP&L Manufacturing Global Quality Warranty FCSD Purchasing or Marketing and Sales.
• Experience with vehicle logistics across rail car haul ocean yard port or terminal operations.
• Experience with material logistics including inbound transportation packaging warehousing cross-docks sequencing or line-side delivery.
• Experience overseeing transportation claims financial recovery and third-party claims administrators.
• Knowledge of Ford quality and warranty systems policies and procedures.
• Experience with audit frameworks MCRP internal controls and evidence-book requirements.
• Working knowledge of QLS Overhaul Business Objects SharePoint Access Alteryx robotic process automation and related analytics tools.
• Experience with customer journey mapping and customer satisfaction metrics such as NPS CSAT and CES.
• Lean Six Sigma quality auditor or related professional certification.

You may not check every box or your experience may look a little different from what weve outlined but if you think you can bring value to Ford Motor Company we encourage you to apply!

As an established global company we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe or keep you close to home Will your career be a deep dive into what you love or a series of new teams and new skills Will you be a leader a changemaker a technical expert a culture builderor all the above No matter what you choose we offer a work life that works for you including:

• Immediate medical dental and prescription drug coverage

• Flexible family care parental leave new parent ramp-up programs subsidized back-up childcare and more

• Vehicle discount program for employees and family members and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service

• A generous schedule of paid holidays including the week between Christmas and New Years Day

• Paid time off and the option to purchase additional vacation time.

For more information on salary and benefits click here: position is a leadership salary grade 6 and ranges from $60.

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race religion color age sex national origin sexual orientation gender identity disability status or protected veteran the United States if you need a reasonable accommodation for the online application process due to a disability please call 1-.

This position is hybrid with a requirement to be onsite four or more days per week.

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