Manager, Member Recovery

Happen Bank(formerly LendingClub)is built around a simple purpose: to clear the way to help people turn intention into action and action intofinancial progress. That means offering focused products a frictionless mobile-first experience and clear terms with no gotchas. Respect and fairness is part of our DNA and that ideal shapes how we work how we treat each other and how we invest in our employees and our community. Join us in using data bold thinking and a commitment to innovation to help clear the way for millions of Americans to achieve more.

Here at Happen Bank we take pride in helping our customers through our ethos of service: MOVE. As leaders in the market we seek individuals who are excited about their career inspired by our vision and embody our this role youll have the opportunity to empower our frontline by helping them provide best in class service through three simple principles:
Build a Relationship Make it Easy and Think Ahead

We are looking for an experienced person who can simultaneously think strategically about collections activities across key internal functions while also inspiring business performance and strategic execution at a team and associate level. This is a management role with several direct reports who in turn lead teams of 10-15 Associates.

• Manage the performance of Member Recovery staff performing collections in a pre-charge environment in multiple contact channels (phones chat text)

• Work with internal partners to execute new collections strategies to drive efficiency and effectiveness for our consumer loans business

• Simultaneously inspiring team performance developing your leaders and driving legal/regulatory adherence for our collections team

• Work closely with Legal Compliance Audit and other partners to lead initiatives resulting from the changing regulatory environment and/or audit needs

• Consult on other strategic initiatives as required by the business

• Over the longer term the scope of this role will expand to support multiple business units and product lines

• 5-10 years of experience in a leadership role of progressive responsibility

• Deep experience in collections on both strategic and operational levels; staff management preferred

• Experience managing in a highly regulated line of business while adhering to legal/regulatory framework governing collections activities including TCPA FDCPA and UDAAP

• Experience defining and implementing metrics and/or adjusting current metrics based on business demands/needs

• A professional helpful and friendly attitude coupled with the ability to listen teach and elicit information efficiently - we work in a team-oriented environment

• A strong problem solver and collaborator with an interest in making the business better for customers and team members

• Ability to work effectively and efficiently across multiple org levels.

• Excellent writing email phone and organization skills

• Strong verbal communication skills coupled with strong computer skills (Excel and Tableau experience is a plus)

• BS/BA degree MBA preferred

Work Location
Lehi Utah

The above locations are eligible offices for this locations have been determined to foster in-person collaboration with this roles team or the related business lines. We utilize a hybrid work model and our teams are in-office Tuesdays Wednesdays and -person attendance is essential for this roles success and remote placement will not be Bank offers relocation based on actual job level.

Time Zone Requirements
Primarily MT
While the position will primarily work local hours Happen Bank is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary.

Travel Requirements
Monthly/quarterly/as needed travel to Happen Bank offices and/or other locations as needed.

Compensation
The target base salary range for this position is . The base salary of the role will be determined by job-related knowledge experience education skills and location. Base salary is just one part of Happen Banks Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance employee performance and eligible earnings).

Were creating new financial services solutions for our members based on fairness simplicity and heart and we treat our employees the same way. We offer a competitive benefits package that includes medical dental and vision plans for employees and their families 401(k) match health and wellness programs flexible time off policies for salaried employees up to 16 weeks paid parental leave and more.

#LI-Hybrid
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Happen Bank is an equal opportunity employer and dedicated to diversity equity and inclusion in the workplace. We do not discriminate on the basis of race religion color national origin sex (including pregnancy childbirth reproductive health decisions or related medical conditions) gender gender identity gender expression sexual orientation age marital status veteran status disability status political views or activity or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability please contact us at

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