Manager, Member Marketing Operations

The Manager Member Marketing Operations drives the smooth execution of marketing initiatives that deepen member engagement and retention. This role ensures alignment efficiency and clarity across all stages of campaign development through structured project management streamlined communications and effective process optimization. The ideal candidate is detail-oriented proactive and skilled at keeping complex marketing operations running seamlessly.

Responsibilities

• Project Management: Oversee marketing operations within  including creating and maintaining standardized project templates enforcing update discipline and optimizing workflows for clarity and consistency across launches.
• Content Calendar Management: Own and maintain the master member marketing content calendar to align key messages campaigns and launch milestones.
• Field Communications: Draft clear effective and timely communications for the field team to ensure successful rollout of campaigns promotions and operational updates.
• Performance Tracking & Retrospectives: Lead post-launch retrospectives weekly sentiment tracking and metrics analysis; consolidate findings into insights and recommendations for continuous improvement.
• Operational Reporting: Develop weekly operations review decks highlighting key initiatives performance updates blockers and next steps for leadership visibility.
• Meeting Cadence & Accountability: Manage weekly status meetings and related communications; maintain agendas track follow-ups and ensure cross-functional alignment and accountability.
• Process Documentation: Create and update operational documentation for team workflows campaign management and best practices to drive scalability and efficiency.
• Newsletter Briefing: Brief in content for internal and field newsletters ensuring accuracy consistency and alignment with marketing priorities.

Qualifications :

• Bachelors degree in Marketing Communications Business or related field.
• 5 years in marketing operations project management or integrated campaign execution.
• Strong proficiency with  or equivalent project management tools.
• Excellent written and verbal communication skills.
• Able to manage multiple projects simultaneously and meet tight deadlines.
• Analytical organized and process-driven with a bias for action.
• Traits for Success:
  • Strong communicator and collaborator who inspires accountability.
  • Proactive problem solver who anticipates needs and drives clarity.
  • Excels in structuring and scaling operations across diverse stakeholders.
  • Thrives on improving processes to make teams more effective and aligned.

Pay Transparency: $110k - $120k

Additional Information :

AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:

• We offer competitive salaries benefits and industry leading commission opportunities for club employees
• Complimentary Club membership
• Perks and incentives with our products and services including Personal Training Pilates Spa and Shop

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Equinox is an equal opportunity employer. For more information regarding our career opportunities please visit one of our clubs or our website at your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.

Remote Work :

No

Employment Type :

Full-time