Manager, Logistics Customer Account

Manager Logistics Customer Account
USX HEADQUARTERS
08:00 AM - 5:00 PM
Position open to remote: No
Grade: HR10
Compensation Range: 0

Who We Are:
Relentlessly Delivering Big Ideas.U.S. Xpress is one of the nations largest asset-based trucking companies. But the most valuable asset we offer isnt tractors trailers or even our exclusive cutting-edge technology. Its the collective brainpower of thousands of visionaries and problem-solvers. Together we are revolutionizing the transportation industry by providing innovative custom solutions. And here we believe in the sanctity of a promiseboth to our customers and our people. When we focus our varied talents on reshaping the future of transportation thats what we call the POWER OF U.S.

Why U.S. Xpress
Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career youre passionate about. Whether it is employee stock options profit-sharing 401K professional development or our competitive pay we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us Check out other perks below!

• Medical Dental and Vision
• Basic/Supplemental Life
• Accidental Death/Dismemberment
• Health Savings Accounts
• Flexible Savings Accounts
• Company Paid Holidays
• Paid Time Off
• 401k with Employer Matching Contribution
• Employee Stock Purchase Plan
• Paid Parental Leave
• Short Term Incentive Program
• Employee Assistance Program
• Pet Insurance

Primary PositionPurpose:
Tosolicit freight orders from a designated and assigned base of customers byphone e-mail web based platforms and electronic data interchange and oncereceived enter the freight orders into the XPM New Order Management System forprocess and service. The CXR isresponsible for making their own booking decisions and has the discretion toaccept or decline freight.

Position Functions:
Develop and maintain strong customer relationships to allow for the greatest opportunities in generating the highest level of freight order volumes.
Continuously monitor all available communication exchanges of receiving freight load orders to accept available loads
Monitor Customer Experience Action center and proactively communicate any service deviations with customers. Seek alternative solutions including change of pickup or delivery appointments.
Record notate and remedy customer complaints regarding our service to maximize customer satisfaction attempt to resolve when possible by working with manager or with service team.
Consistently and continually solicit committed and non-committed freight orders from a designated and assigned customer base.
Keep customers informed of the status of deliveries including in some cases updating the customer web sites or EDI exchanges
Contact capacity buyers fleets or load planning to seek alternate truck assignment for the load or other solution to prevent service failure to customer.
May enter pick-up and delivery information specified by the customer into XPM Order Modification system or assign pickup and delivery window into XPM Order Modification system when customer does not specify appointment times.
Aggressively accept pre-accept and enter all freight orders into the XPM New Order Management System.
Advise extended coverage or day shift on changes through regular updates.
Utilize booking tools to obtain data regarding booking averages and market trends
Partner with Freight Analyst team on securing ad hoc freight opportunities.
Mentor and assist in training and development of the Customer Experience Support staff.
Monitor trailer pools at customer facilities daily to ensure the customer has the specified number of trailers available for loading

What Were Looking For:
Education
High school degree or equivalent experience required

Experience
2 years preferred in one or more of the following fields:
Transportation
Administrative Support
Sales
Service

Skills/Certifications

Communication skills and common courtesy required; ability to exchange information effectively in a concise and logical way
High level of tact and diplomacy when dealing with others and handling sensitive issues
Computer skills required; experience with Microsoft Office Internet and applicable company specific applications
Experience working in a deadline driven environment preferred
Customer Centric
Attention to detail
Ability to multitask

Work Environment / Physical Requirements Normal office settings.

This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities duties or performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.

This role will remain open until it has been filled.

NA

Required Experience:

Manager