Manager, Line Service (GON)
Job Location:
Groton, MA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
The Line Service Manager is responsible for leading and overseeing all Line Service Technicians at this location. This role is responsible for ensuring a highly productive safety-focused and customer-centric operation while maintaining peak performance of personnel equipment and facilities. The Line Service Manager leads by example drives operational excellence and fosters a culture of accountability engagement and continuous improvement. Through strong planning communication and leadership this role ensures consistent service delivery aligned with company standards and operational goals.
Operational Leadership & Execution
- Lead and manage day-to-day line operations ensuring efficient execution of all scheduled and unscheduled activities
- Coordinate staffing schedules to meet operational demands
- Carry out Line Service Technician duties as needed to support the team
- Ensure completion of all required shift duties checklists and operational procedures
- Identify and resolve operational issues using sound judgment and established policies
- Manage and execute special projects as assigned
Team Leadership & Development
- Motivate coach and develop Line Service Technicians to achieve performance goals
- Mentor and support Shift Leads in managing daily operations across all shifts
- Oversee training programs in coordination with the Line Service Trainer to ensure standards are upheld
- Ensure all personnel are trained and compliant with company SOPs and operational standards
- Foster a positive respectful and high-performing team environment
Safety Compliance & Quality Assurance
- Promote and maintain a strong safety culture aligned with SMS and company policies
- Oversee ramp safety procedures and promptly address safety concerns
- Ensure adherence to all company policies SOPs and regulatory requirements
- Lead IS-BAH/Safety Program initiatives and committees to improve safety performance
- Ensure incident reporting investigation and corrective action follow-through
- Protect customers employees and equipment from harm at all times
Customer Service Excellence
- Deliver and uphold a high standard of customer service for crew passengers and clients
- Continuously challenge and improve the customer experience
- Maintain a professional and positive company image with all stakeholders
Fuel Operations & Resource Management
- Oversee fuel quality control (Fuel QC) and fuel inventory (Jet A and 100LL)
- Manage departmental budgets including labor and operational expenses
- Monitor equipment performance and report malfunctions or damage to the General Manager
Reporting & Communication
- Complete and submit required reports accurately and on time
- Communicate effectively with team members leadership and cross-functional partners
- Perform additional duties as assigned by leadership.
Qualifications
- High school diploma or equivalent; Associates degree preferred
- Experience in FBO or aviation line operations
- Previous leadership or management experience preferred
- Demonstrated experience in a high-service environment
- Strong leadership communication and organizational skills
- Ability to motivate and develop teams in a fast-paced environment
Working conditions and physical demands for this role
- Routine exposure to outdoor weather conditions including heat cold and precipitation
- Exposure to fumes noise moving mechanical parts and vibration
- Work environment is typically loud and physically demanding
- Regularly required to stand walk and use hands and arms to handle equipment
- Frequently required to climb balance stoop kneel crouch sit or crawl
- Must be able to lift and/or move up to 75 pounds
Note: The statements above are intended to describe the general nature and level of work being performed by people assigned to the job. They are not construed to be an exhaustive list of responsibilities duties and skills required of personnel. Furthermore they do not establish a contract for employment and are subject to change at the discretion of the employer.
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Modern Aviations Pay Range
$55000 - $65000/yr. bonus benefits.
The Modern Aviation pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data or other laws.
Modern Aviation offers a comprehensive benefits package for eligible employees including medical dental and vision insurance; company-paid life and disability coverage; 401(k) with company match; paid time off and holidays; and additional voluntary benefit options.
Equal Employment Opportunity
Applicants must be legally authorized to work in the United States for any employer. Modern Aviation is unable to sponsor or assume sponsorship of an employment visa.
If you require accommodations during the interview process or have questions please contact .
Required Experience:
Manager
