Manager, IT Service Delivery (AIML Platform Services)
Job Location:
New Orleans, LA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Job Title:Manager IT Service Delivery (AI/ML Platform Services)
Work Place Flexibility: Hybrid
Legal Entity:Entergy Services LLC
***The referred location for position is New Orleans The Woodlands Texas will be considered***
JobSummary/Purpose
The Manager AI/ML PlatformServicesisa key technical leadership role within the IT Platform organization providing support to the AI organizationand other internal users of the AI/ML platform. This positionis responsible forleading a team of platform engineers and software engineers whomaintain operate and enhance the enterprise AI/ML platform infrastructureand own the production environment for products running on the platform. The manager ensurestheplatform isreliablepredictable cost effective and securewhile supporting the AI products built by the AI organization.
Operating within a traditional IT support model the manager willestablishand maintain effective handoff processes with the AI organization ensuring seamless transition of AI products from development to operational support. The manager will collaborate with AI product teams to understand platform requirements and ensure the infrastructure meets the needs of AI solutions deployed across the enterprise.
The primary responsibility of the Manager AI/ML Platform Team is to lead and develop a team of engineers focused on platform operations maintenance and continuous improvement. The manager will ensure service level agreements are met incidents are resolved efficiently and the platformremainsstable and secure. This role requires strong technicalexpertisein cloud infrastructure and AI/ML platforms combined with excellent operational and people management skills.
Job Duties/Responsibilities
1. | Platform Operations and Maintenance:Oversee the day-to-day operations of the AI/ML platform ensuring high availability reliability and performance of all platform services. Monitor platform health manage capacity planning and ensure systems meet established service level agreements. Coordinate scheduled maintenance windows and platform updates with minimal disruption to AI product operations. |
2. | Support and Incident Management:Establishand manage incident response processes for platform-related issues. Define escalation paths and ensuretimelyresolution of support tickets. Maintain on-call rotations and ensure 24/7 coverage for critical platform issues. Track and report on support metrics including response times resolution rates and customer satisfaction. |
3. | Team Leadership and Development:Lead mentor and develop a team ofplatform and software engineers. Foster a culture of operational excellence continuous learning and customer service. Conduct regular performance reviewsidentifytraining needs and support career development for team members. Build a collaborative team environment that values quality and responsiveness. |
4. | AI Organization Partnership:Serve as the primary point of contact between the IT Platform organization and the AI organization for platform-related matters. Participate in AI productplanning discussions to understand upcoming platform requirements. Establish andmaintaineffective handoff processes for transitioning AI products from development to operational support. |
5. | Cloud Cost Management:Monitorandoptimizecloud infrastructure costs associated with the AI/ML platform. Implement cost controls and resource optimization strategies. Provide regular reporting on cloud spend andidentifyopportunities for cost reduction whilemaintainingplatform performance and reliability. |
6. | Security and Compliance:Ensure the AI/ML platform meets security requirements and compliance standards. Collaborate with IT security internal audit and cyber security teams tomaintainsecurity controls. Support security audits and implement remediation actions as needed. Ensure platform configurations align with enterprise security policies. |
7. | Documentation and Knowledge Management:Maintaincomprehensive documentation for platform configurations operational procedures and troubleshooting guides. Ensure knowledge transfer processes are in place for onboarding new team members and supporting AI organization users. Create andmaintainrunbooks for common operational tasks and incident response. |
8. | Continuous Improvement:Identifyand implement improvements to platform stability performance and operational efficiency. Automate routine operational tasks where possible. Stay current with platform technologies and recommend upgrades or enhancements that improve supportability and reliability. |
MinimumRequirements
Minimumeducationrequired of the position
Bachelors Degree in Computer Science Information Systems or related technical field. Masters degree preferred.
Minimumexperiencerequired of the position
7 years of experience in IT infrastructure cloud platforms or platform engineering.
3 years of experience leading and mentoring technical teams.
Experience with cloud-based AI/ML platforms and infrastructurestronglypreferred.
Utility industry experience is a plus.
Minimumknowledgeskillsand abilitiesrequired of the position
General Capabilities
Excellent written and verbal communication skills.
Strong customer service orientation and stakeholder management skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong analytical and problem-solving skills.
Mentoring and coaching capabilities with focus on team development.
Experience managing operational budgets and vendor relationships.
Skills and Abilities
Functional Knowledge
Understanding of IT service management frameworks (ITIL or similar).
Experienceoperatingin a shared services or support model.
Ability to translate technical concepts for non-technical stakeholders.
Leadership
Demonstrated ability to lead and develop high-performing technical teams.
Experienceestablishingoperational processes and standards.
Willingness to be hands-on when needed while developing team capabilities.
Problem Solving
Strong troubleshooting skills for complex technical issues.
Ability to perform root cause analysis and implement preventive measures.
Experience managing incidents and drivingtimelyresolution.
Interpersonal Skills
Strong collaboration skills with ability to work effectively across organizational boundaries.
Customer-focused mindset with commitment to service excellence.
Ability to build andmaintainproductive working relationships with AI organization partners.
Anycertificates licenses etc.requiredfor the position
None
Primary Location: Louisiana-New OrleansLouisiana : New Orleans
Texas : Woodlands
Job Function: Corporate
FLSA Status: Mgmt
Relocation Option:
Union description/code:
Number of Openings: 1
Req ID: 124377
Travel Percentage:Up to 25%
An Equal Opportunity Employer Minority/Female/Disability/Vets. Please click here to view the EEO page or see statements below.
EEO Statement:The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex gender sexual orientation gender identity or expression national origin age disability genetic information marital status amnesty or status as a protected veteran in accordance with applicable federal state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including but not limited to recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race color religion sex gender sexual orientation gender identity or expression national origin age genetic information disability or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.
Accessibility:Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant employee or third party on his or her you are an individual with a disability and you are in need of an accommodation for the recruiting process please clickhereand provide your name contact number the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.
Additional Responsibilities:As a provider of essential services Entergy expects its employees to be available to work additional hours to work in alternate locations and/or to perform additional duties in connection with storms outages emergencies or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Know Your Rights: Workplace Discrimination is Illegal
The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please to schedule a time to review the affirmative action plan during regular office hours.
WORKING CONDITIONS:
As a provider of essential services Entergy expects its employees to be available to work additional hours to work in alternate locations and/or to perform additional duties in connection with storms outages emergencies or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.
Required Experience:
Manager
About Company
Entergy is an integrated energy company that provides electricity to 3 million utility customers in Arkansas, Louisiana, Mississippi and Texas. We power life.
