Manager Integrated Care Management

Job Details

The Manager of Integrated Care Management oversees the daily operations of the Inpatient Care Management department to ensure efficient high-quality discharge planning and therapeutic support services. This role ensures compliance with organizational policies regulatory standards and the mission vision and values of the health system. The Manager provides leadership supervision and coordination of care management staff to maintain adequate coverage staff competency and seamless patient care delivery. Additionally the role supports orientation performance oversight and collaboration across interdisciplinary teams to optimize patient outcomes and departmental effectiveness.

Job Description

Summary
The Manager of Integrated Care Management oversees the daily operations of the Inpatient Care Management department to ensure efficient high-quality discharge planning and therapeutic support services. This role ensures compliance with organizational policies regulatory standards and the mission vision and values of the health system. The Manager provides leadership supervision and coordination of care management staff to maintain adequate coverage staff competency and seamless patient care delivery. Additionally the role supports orientation performance oversight and collaboration across interdisciplinary teams to optimize patient outcomes and departmental effectiveness.

Job Duties

• Interacts with co-workers visitors and other staff consistent with the values of Jefferson.
• Leads and manages daily operations of the care management and department across assigned hospitals ensuring effective efficient and compliant service delivery.
• Supervises and develops staff oversees recruitment onboarding scheduling training performance evaluations and corrective actions to maintain a competent and engaged team.
• Collaborates with hospital and enterprise leadership to establish departmental goals implement policies and procedures and align with organizational strategies and regulatory requirements.
• Monitors quality compliance and performance auditing documentation analyzing key metrics and addressing barriers to patient progression and discharge.
• Serves as a departmental representative and liaison maintaining communication with hospital leadership community partners and external agencies to support patient care and operational effectiveness.
• Oversees payroll accuracy manages departmental schedules and ensures compliance with hospital standards and policies.
• Represents the department in hospital meetings leadership rounding and projects; serves as acting Director when needed.
• Supports a positive work environment through empowerment recognition and professional growth opportunities.
• Coordinates staff orientation education and competency assessments; provides continuing education opportunities.
• Ensure new employees meet onboarding goals and performance expectations through chart audits and feedback.
• Conducts documentation audits and analyzes productivity compliance and quality metrics to drive improvement.
• Participates in the development review and annual update of departmental policies procedures and standard work.
• Implement service excellence and patient satisfaction initiatives to maintain high-quality care.
• Ensures adherence to regulatory and clinical requirements for discharge planning and case management.
• Builds and maintains relationships with hospital departments post-acute providers and community agencies to ensure smooth transitions of care.
• Participates in multidisciplinary and escalation meetings to address patient progression barriers.
• Provides regular communication to staff leadership and stakeholders regarding departmental updates priorities and issues.
• Functions as a resource for complex care cases offering expertise in discharge planning psychosocial needs and patient advocacy.
• Coordinates daily staffing and assignments to ensure adequate hospital coverage and efficient workflow.

Minimum Qualifications

• Masters Degree in social work nursing healthcare administration or related degree. or
• Bachelors Degree with 5 years of acute care management experience and one year as a lead CM or
• Bachelors Degree in Nursing.
• 2 years experience in acute care management.
• Critical thinking and problem solving skills.

Preferred Qualifications

• 2 years in leadership or management roles.
• Experience in word excel and powerpoint.
• Comfortable speaking in front of people.
• Knowledge of the conditions of participation for discharging.
• ACM - Accredited Case Manager - American Case Management Association within 3 Years or
• CCM - Certified Case Manager - Commission for Case Manager Certification within 3 Years

Additional Qualifications

• Nurses must have an active license in the state of employment; MSWs must have LSW or LCSW in the state of NJ.

Physical Demands
Lift and carry 40-50 lbs. Examples: Push/pull patients on bed stretcher (requires 29 lbs. push force) lateral transfers up to 50 lbs. of the patients weight. Frequent to continuous standing/walking. Patient transporters can walk 8-10 miles per shift. *Patient care providers may be required to perform activities specific to their role including kneeling bending squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities requirements and working conditions for the position. It is intended to be an accurate reflection of the current position however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Albert Einstein Medical Center

Primary Location Address

5501 Old York Road Philadelphia Pennsylvania United States of America

Nationally ranked Jefferson which is principally located in the greater Philadelphia region Lehigh Valley and Northeastern Pennsylvania and southern New Jersey is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65000 people strong dedicated to providing the highest-quality compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrows professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic clinical and applied research. Thomas Jefferson University home of Sidney Kimmel Medical College Jefferson College of Nursing and the Kanbar College of Design Engineering and Commerce dates back to 1824 and today comprises 10 colleges and three schools offering 200 undergraduate and graduate programs to more than 8300 students. Jefferson Health nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age race color religion creed sexual orientation gender gender identity marital status pregnancy national origin ancestry citizenship military status veteran status handicap or disability or any other protected group or status.

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues including medical (including prescription) supplemental insurance dental vision life and AD&D insurance short- and long-term disability flexible spending accounts retirement plans tuition assistance as well as voluntary benefits which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues including those who work less than part-time(including per diemcolleagues adjunct faculty and Jeff Temps) have access to medical (including prescription) insurance.

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