Manager, Inside Sales & Revenue Operations

THE ROLE

DGR Systems designs builds and delivers technology for organizations that depend onitworking. We are an IT solutions provider and systems integratorheadquarteredin Tampa and we are growing.

This role owns the span between a client deciding to buy and DGR invoicing functions sit inside that span-Inside Sales Order Management Partner Operations and Sales Operations-and you will lead all four.

That is a deliberate most companies these functions report separately and the handoffs between them belong tonobody in workflow.

WHY CHANNEL OPERATIONS IS ITS OWN DISCIPLINE

If you are coming from a direct-sales business some of this will be new and we would rather set the expectation now.

Deal registration has windows. Special pricing expires. Rebate and incentive claims carry submission deadlines and program tiers have thresholds you either clear or you do not. A quote is not finished until configuration pricing and availability all agree;and a vendors answer on any of the three can change between Tuesday and Thursday.

Handled well this is one of the things that separates a well-run partner from an average one. We treat it as a discipline ratherthan asadministration and we are looking for someone who does the same.

WHAT YOULL OWN

Inside Sales

• Leadership of our Inside Sales Representative team

• Quote creation configuration and accuracy

• Deal registration at the point of quote before the opportunity is exposed

• Coaching development and performance against a published standard

Order Management

• Sales orders created and verified against what was quoted

• Purchase order placement to distribution and OEMs

• Order statusexpediting backorders partial shipments and substitution decisions

• Special and bid pricing application and tracking of expiry

• Returns and RMA coordination and the handoff into billing

Partner Operations

• Deal registration maintenance and renewal

• OEM and distributor program administration and compliance

• Certifications competencies andspecializationtracking

• Rebate incentive and MDF claim preparation and submission

• Program tier monitoring with early warning where a threshold is in reach or at risk

Sales Operations

• CRM administration configuration and data quality

• Quoting and configuration tooling

• Pipeline hygiene sales reporting dashboards and forecast mechanics

• Systems and process onboarding fornew saleshires

WHAT WERE LOOKING FOR

YoullNeed

• Experience running order management or sales operations in a business that resells products through distribution;where purchase orders lead times substitutions and vendor programs are part of the week

• Experience managing a team-coaching against a standard and performance conversations

• Detail discipline that holds up under volumeand comfort working to external deadlines that will not move

• Systems fluency across CRM quoting or configuration tooling and vendor portals-enough to administer not only to use

• The willingness to hold a salesperson to a standard while working alongside them every day

It Will Help If You Have

• Come from a VAR MSP distributor or another channel business

• Administered OEM programs

• Submitted rebate incentive or MDF claims and know what it costs to miss one

• Administered a CRM rather than only worked inside one

• Built reporting that peopleactually used

WellTeach You

• Our specific partner programs and how theirmechanicswork

• Our systems tooling and configuration

• The IT product andservices landscape ifyou are coming from another industry

WHO THIS ISNT FOR

We would rather be direct thanwasteyourtime.

• If you see thisjob assimplyprocessing what salessendsyou we are asking for something different. This role verifies before itplaces.

• If you have neverheldan order that a salesperson wantedplaced the harder half of this job will be new.

• If partner claims and registrations feel like paperwork rather than money you will not enjoy the part of this role that matters most.

• If your approach to deadlines is to catch up rather than stay ahead the windows in this business will not wait for you.

COMPENSATION & BENEFITS

Base salary range-$94500- $112500

Work arrangement -Hybrid Office Anchored

DGR Systems also offers a robust company benefits package designed to support employees and their families including competitive health and welfare benefits paid time off retirement savings support and other company-sponsored programs.

HOW TO APPLY FOR THIS ROLE

Send a resume anda short noteabouta timeyou held something-an order a quote a submission-that someone wantedmovedalong. What was missing how you handled the conversation and how it turned out. We are interested in the conversation more than the outcome.

Apply to:

DGR Systems is an equal opportunity employer. We consider all qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other protected characteristic.

We are interested in every qualified candidate who is eligible to work in the United States. However weare not able tosponsor visas.

Required Experience:

Manager