Manager, Inside Sales

Key Responsibilities

• Lead coach mentor and develop the Inside Sales team while fostering a culture of accountability collaboration and continuous improvement.
• Partner with the General Manager to execute commercial strategies that support branch growth profitability and customer retention.
• Support Outside Sales Representatives through account strategy quoting pricing customer service and business development initiatives.
• Review sales performance bookings margins inventory movement forecasting and customer trends to identify opportunities and risks.
• Drive proactive inventory management by partnering with purchasing and operations to improve inventory turns and reduce aged inventory.
• Develop strong relationships with key customers and assist with strategic account planning customer issue resolution and retention efforts.
• Collaborate with operations to improve communication delivery performance customer satisfaction and overall branch execution.
• Ensure accurate and timely quoting order processing and customer follow-up while maintaining a high level of customer service.
• Coach team members through performance feedback training career development and succession planning.
• Identify opportunities to improve processes leverage technology and increase team efficiency.
• Support hiring onboarding and development of future sales talent.
• Serve as a leader during organizational change by promoting collaboration communication and operational excellence.
• Monitor market trends competitive activity supplier changes and customer needs to support business planning.
• Perform additional leadership responsibilities as assigned.

Qualifications

• Bachelors degree in Business or related field preferred.
• 5 years of experience in metals distribution manufacturing industrial sales or a related commercial environment.
• Prior leadership experience preferred.
• Demonstrated ability to coach influence and develop employees.
• Strong business acumen with an understanding of sales customer service inventory management pricing and profitability.
• Excellent communication and relationship-building skills.
• Ability to analyze data and make sound business decisions.
• Strong organizational and problem-solving skills.
• Proficient with Microsoft Office and ERP systems (AS400 experience preferred).
• Ability to travel occasionally as needed.

Preferred Characteristics

• Customer-focused leader with a continuous improvement mindset.
• Strong collaborator who builds partnerships across departments.
• Comfortable balancing strategic thinking with day-to-day execution.
• Demonstrated ability to lead through change.
• Interested in long-term business growth and developing future talent.

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