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Manager, Infrastructure Operations
Job Location:
Job Location:
Parsippany, NJ - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
26 October 2026 (14 hours ago)
Posted:
Application Deadline:
23 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Description
Responsibilities
JOB SUMMARY: Leads the infrastructure operations function responsible for secure reliable resilient and cost-effective cloud and hybrid platform services. The position combines people leadership service ownership operational governance modernization delivery vendor accountability and senior escalation leadership across enterprise infrastructure services.
ESSENTIAL FUNCTIONS
The functions listed describe the business purpose of this job or position. Specific duties or tasks may vary and be documented separately. An associate might or might not be required to perform all functions listed. Additional duties may be assigned and functions may be modified according to business necessity.
All assigned duties or tasks are deemed to be part of the essential functions unless such duties or tasks are unrelated to the functions listed in which case they are deemed to be other (non-essential) functions.
Associates are held accountable for successful job performance. Job performance standards may be documented separately and may include functions objectives duties or tasks not specifically listed herein.
In performing functions duties or tasks associates are required to know and follow safe work practices and to be aware of company policies and procedures related to job safety including safety rules and regulations. Associates are required to notify superiors upon becoming aware of unsafe working conditions.
All functions duties or tasks are to be carried out in an honest ethical and professional manner and to be performed in conformance with applicable company policies and the event of uncertainty or lack of knowledge of company policies and procedures associates are required to request clarification or explanations from superiors or authorized company representatives.
Service & Operations Leadership
Lead day-to-day delivery and continuous improvement of infrastructure operations across Microsoft Azure Microsoft 365 Windows Server Active Directory DNS DHCP VMware Hyper-V backup monitoring and related services.
Define and manage service health KPIs SLAs capacity lifecycle risk patching vulnerability remediation backup assurance and recovery readiness.
Serve as the senior escalation point for major incidents and complex infrastructure issues coordinating response stakeholder communications root cause analysis and corrective actions.
Maintain service ownership operating procedures support models asset and configuration information escalation paths and technical documentation including enterprise certificate lifecycle management.
Partner with cybersecurity identity network architecture application and service management teams to resolve cross-functional risks and operational issues.
Cloud Modernization & Engineering
Lead migration and modernization of Azure VMware and Hyper-V workloads toward approved cloud and hybrid platforms ensuring security resilience supportability and business continuity.
Advance infrastructure-as-code automation configuration standards policy enforcement monitoring and repeatable operational practices.
Lead platform lifecycle planning technical debt reduction domain and data center consolidation and retirement of unsupported or low-value infrastructure.
Ensure new services transition effectively into operations with appropriate support monitoring backup security documentation ownership and acceptance criteria.
Apply FinOps practices to cloud consumption licensing capacity and service design to improve cost visibility and efficiency.
Team Leadership & Workforce Management
Lead coach and develop systems engineers technical leads contractors and geographically distributed team members.
Establish goals priorities performance expectations and development plans including regular performance discussions and succession planning.
Balance operational project on-call and improvement priorities through effective capacity planning delegation and accountability.
Promote a culture of documentation automation collaboration service ownership knowledge sharing and continuous improvement.
Identify skill gaps and implement training mentoring cross-training and knowledge-transfer plans.
Vendor Partner & Commercial Management
Manage operational relationships with managed service providers technology vendors contractors and implementation partners.
Govern statements of work deliverables service levels performance measures reporting escalation procedures and acceptance criteria.
Conduct service reviews monitor vendor performance and commitments and coordinate remediation or escalation when needed.
Partner with procurement finance legal and technology leadership on budgeting renewals licensing contract changes vendor risk and cost optimization.
Ensure third parties comply with company security access change incident documentation data-handling and offboarding requirements.
Governance Risk & Communication
Oversee infrastructure change governance to ensure changes are tested documented approved recoverable and appropriately communicated.
Maintain risk registers and roadmaps covering lifecycle capacity resilience security certificate management vendor dependencies and modernization priorities.
Provide management with concise reporting on service health incidents risks costs vendor performance delivery progress and decisions required.
Oversee backup and recovery governance across Azure Backup Veeam and supported on-premises platforms including recovery capabilities backup performance testing business continuity and disaster recovery readiness.
MINIMUM QUALIFICATIONS AT ENTRY
Additional qualifications may be specified and receive preference depending upon the nature of the position.
Required Qualifications
Bachelors degree in information technology computer science engineering or a related field or equivalent relevant experience.
10 years of progressive experience in infrastructure cloud or platform operations including leadership of complex enterprise services.
5 years of people-management experience leading skilled engineers or technical operations teams.
Demonstrated experience managing external vendors service providers contracts or statements of work including performance management and escalations.
Strong working knowledge of Microsoft Azure Azure virtual machines Microsoft 365 Windows Server Active Directory VMware Hyper-V networking fundamentals Azure Backup Veeam recovery testing monitoring public key infrastructure and certificate lifecycle management across hybrid environments.
Experience leading major incident and problem management change governance lifecycle planning and service improvement in a 24x7 enterprise environment.
Proven ability to translate technical risks and operational performance into clear actionable recommendations for technical and business stakeholders.
Preferred Qualifications
Experience with Azure governance Azure Monitor Microsoft Defender for Cloud VMware vSphere Infrastructure as Code PowerShell Git-based delivery ServiceNow and enterprise certificate management.
Experience with cloud migrations data center or legacy platform retirement domain consolidation acquisition and divestiture integration and global or multi-region operations.
Knowledge of FinOps software and cloud licensing vendor risk management disaster recovery design and operational resilience.
Relevant Microsoft ITIL cloud architecture service management or project/program management certifications.
Competencies (as demonstrated through experience training and/or testing):
Operational Ownership: Takes accountability for service outcomes risks follow-through and transparent communication.
People Leadership: Builds team capability through clear direction coaching feedback delegation and development.
Vendor Accountability: Uses performance data service measures and commercial awareness to drive vendor accountability and results.
Modernization Mindset: Simplifies services reduces technical debt and applies automation to improve long-term value and efficiency.
Cross-Functional Influence: Aligns technical teams and business stakeholders around decisions priorities and shared operating models.
Data-Driven Judgment: Uses service cost risk and capacity data to make timely well-supported decisions.
Working Conditions and Physical/Mental Demands
With or without reasonable accommodation a candidate must have the physical and mental capacity to effectively perform all essential functions addition to other demands the demands of the job include:
Maintaining composure in dealing with authorities executives clients staff and the public occasionally under conditions of urgency and in pressure situations
Must undergo and meet company standards for background and reference checks controlled substance testing and behavioral selection survey
Participates in an infrastructure escalation and major-incident leadership rotation as business needs require
Occasional travel to company partner or data center locations may be required
Work primarily performed in an office or hybrid environment
Required to manage concurrent operational project and stakeholder priorities in a changing enterprise environment
Computer usage
Handles sensitive and confidential business security personnel and vendor information in accordance with company policy
Regular talking and hearing
Frequent sitting
Occasional walking reaching with hands and arms stooping kneeling crouching and crawling
Close vision distance vision and ability to adjust focus
Securitas is committed to equal employment opportunity.
All qualified applicants will receive consideration for employment without regard to race color religion age sex sexual orientation gender identity national origin pregnancy genetic information disability status as a protected veteran or any other applicable legally protected characteristic.
Responsibilities
Required Experience:
Manager
About Company
Von der Planung über die Installation bis hin zur Inbetriebnahme und Wartung- unsere Expertinnen und Experten der 🔴🔴🔴 Securitas Technology bieten den Rundum Service für modernste und individuelle Sicherheitslösungen. Zur Verstärkung unseres Expertenteams suchen wir ab sofort einen S ... View more
