Manager, Information Technology

Provide Technology leadership support and strategic direction for Clinical laboratory information systems connectivity and supporting platforms for Diagnostic Laboratory of Michigan (DLM).

Benefits Information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy happy lives. Our pay and benefit plans have been designed to promote employee health in all respects physical financial and developmental. Depending on whether it is a part-time or full-time position some of the benefits offered may include:

• Day 1 Medical supplemental health dental & vision for FT employees who work 30 hours
• Best-in-class well-being programs
• Annual no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 MyDay off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

• Lead technology execution and implementations for key clients ensuring seamless delivery of IT services

• Work with various development teams and product managers in the development and administration of the departmental budget and new enhancement requests

• Works together with software developers business stakeholders and supporting resources to plan and execute projects

• Foster strong client relationships and drive key technology solutions

• Act as primary liaison for strategic clients

• Manage escalations and monitor system performance with a proactive approach

• Delegates tasks organizes mentors and motivates a team of developers specialists and/or connectivity resources

• Fosters a culture of continuous improvement in all areas of technology and instills the principles of this culture

• Review of the product architectural design requirements specifications and test specifications

• Determine support and/orapprove estimates for demand requests

• Technical assessment of the impact of any changes to product requirements

• Provision of day-to-day technical guidance to other members of the project team

• Monitor the progress and risk related to the project schedule and work with teams to develop appropriate remedial action to be taken

• Highlight review and mitigate technical risks

• Provide the project team with support and guidance on project specific processes procedures tools and techniques

• Contribute to the continued improvement of processes communication and functionality across multiple workstreams by looking for opportunities for improvement and implementing solutions

• Resolution of technical issues in conjunction with team members

• Identification of technology training requirements

• Steward of process improvement initiatives

• Carry out supervisory responsibilities in accordance with the organizations policies and applicable laws

• Responsible for interviewing potential candidates hiring training oversight of daily activities and performance appraisals of his/her employees

Education:

• BS/BA degree in Computer Science/Information Systems or related field including MLT MT

Preferred Work Experience:

• Demonstrate how youve leveraged Customer Experience processes to act as an advocate for customers

• At least 5 years of experience working with Laboratory Information Systems or other related systems

• Experience in coaching mentoring and/or training other team members

• Minimum 3 years of leadership experience

Knowledge:

• Customer Experience Management

• Laboratory operations workflow

• Design Thinking

• Business/Digital Analysis

• Agile

• Healthcare clinical lab or related industry knowledge

Skills:

• Change management

• Strong analytical and critical thinking skills

• Beyond the typical communications skills an ability to tell a story is a must have what does the data tell us

• Ability to build strong and trusted relationships

• Collaborate with others for optimal results

• Ability to work independently and drive for results

• Business process mapping (BPM) skills beneficial

Travel Required: 10-20%

Technical Training or Professional Licensing:

• Minimum of 3-5 years of analyst experience including at least 1-2 years of project management or direct management related activities
• Desirable: Experience working within the medical laboratory industry hospitals or healthcare clinic environment
• Desirable: Experience with Six Sigma and/or CMMi principles and processes
• Desirable: Prior supervisory experience

Preferred Technical Training or Licensing:

• Epic certification