Manager, Information Technology

Lead the Way to Intelligent Banking with Us!

You might not think about what happens behind the scenes when you check your bank balance or deposit a check from your phone but we do. Every day.

Kinective empowers banks and credit unions to move beyond keeping up with technology to shaping the future of banking. Our platform seamlessly connects the right tools delivers real-time data and drives smarter operations for more than 4000 financial institutions nationwide. We are a fast-growing team built on individual ownership company-wide collaboration and setting industry-leading standards. Here new ideas are encouraged candid feedback is welcomed and your growth truly matters as much as the companys. At Kinective we are leading the way to intelligent banking together and enjoying the journey along the way.

Why This Role Matters

Every role at Kinective exists to move the needle for our clients partners and the financial institutions we serve. As the IT Manager - US you will run day-to-day U.S. IT operations and serve as the missing management layer enabling the organization to achieve scale with less friction and less risk.

You will take ownership of daily execution standards service coordination and operational decision making and partner with support systems engineering security and business site leaders to turn priorities into scalable results that drive success for both Kinective and our clients.

What youll own

Decide day-to-day operational routing local service priorities execution standards and manager-level escalation handling across the U.S. support model.

Manage day-to-day incident problem change procurement capacity performance and service execution for U.S. IT staff and partners.

Drive ticketing discipline service consistency and follow-through across distributed support work covering four office locations including headquarters.

Own IT onboarding and offboarding processes for employees and contractors including account readiness equipment coordination access timing and recovery of company assets.

Manage endpoint lifecycle activities including hardware standards ordering provisioning coordination deployment refresh recovery and disposal.

Coordinate equipment ordering shipping and drop-ship logistics to support remote and onsite personnel in a timely and controlled manner.

Manage IT procurement operations including hardware and software purchasing workflows vendor access coordination and operational purchasing controls.

Own software license management license reconciliation and renewal readiness to improve compliance utilization and cost control.

Manage asset lifecycle practices across intake assignment inventory accuracy recovery and disposition.

Manage systems engineering coordination local service execution and operational handoffs between support infrastructure security and business site leaders.

How Well Measure Success

Stable and consistent service execution across U.S. offices with clear ownership disciplined escalation handling and improved responsiveness.

Operational processes for incident change problem procurement onboarding offboarding and asset recovery that are timely repeatable and well-controlled.

Improved reporting accuracy and visibility across metrics SLAs ticket hygiene license position asset status and service delivery trends.

Practical improvements in automation staffing alignment vendor performance and cost control informed by day-to-day operating data.

Success here isnt about checking boxes its about propelling Kinectives mission to lead the way to intelligent banking. You must bring excellence to your craft balance resourcefulness with respect share and celebrate unique expertise and diverse perspectives and continuously raise the bar as we innovate and grow.

Necessary Qualifications & Competencies

Bachelors degree in information technology computer science business or a related field or equivalent practical experience.

7 years of experience in IT operations infrastructure service delivery or technical support leadership roles.

3 years of experience leading or coordinating the day-to-day work of IT support and/or infrastructure teams in a multi-site environment.

ITIL service management project management or related certifications are a plus.

Proficiency in

Experience with IT procurement hardware lifecycle management software licensing vendor management and operational budgeting support.

Required: hands-on experience with AI tools and AI-assisted workflows in an IT context including the ability to identify and manage risks around safe AI usage.

Pay Benefits & Total Rewards

$115000 $135000 plus 15% bonus potential

The salary range listed reflects the minimum and maximum for this role. Individual compensation is based on experience qualifications job-related skills location and internal equity and most offers are not made at the top of the range.

Base pay is one part of Kinectives Total Rewards package. Depending on the role employees may also be eligible for bonuses commissions or equity. All employees have access to a competitive benefits package designed to support health well-being and financial security including:

Comprehensive health coverage (medical dental vision prescriptions life & disability)

Flexible PTO 11 company holidays and generous parental and caregiver leave

An immediately vested 401(k) with company contributions

Wellness resources and professional development opportunities

If youve made it this far wed love to hear from you. Click Apply to start the conversation even if youre not sure you check every box. Learn more about Kinective at .

Please note that this role does not currently offer sponsorship opportunities.