Manager III, Software Development, Amazon Connect

As part of the AWS Applied AI Solutions organization we have a vision to provide business applications leveraging Amazons unique experience and expertise that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazons real-world experience to build opinionated turnkey solutions. Where customers prefer to buy over build we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch Amazon Connect has become an AI leader transforming how organizations of all types interact with their customers.

Were seeking a dynamic Software Development Manager to lead our platform infrastructure team that powers 300 APIs deployed across 13 AWS regions serving millions of customers worldwide.

In this role youll define the vision for our platform in the evolving agentic AI landscape while leading a team that builds solutions directly impacting end-to-end customer experiences. Youll drive innovation in public APIs authorization systems search platforms event streams and quota management technologies that enable seamless contact center operations at massive scale.

Key job responsibilities
- Lead and grow a high-performing engineering team to deliver critical platform infrastructure that powers Amazon Connect APIs across multiple AWS regions ensuring scalability and reliability for our growing customer base
- Define technical vision and strategic roadmap for platform evolution in the AI-first development era working backwards from customer needs to drive innovation in authorization search and event streaming technologies
- Partner effectively with cross-functional teams and stakeholders to prioritize initiatives manage competing demands and ensure seamless execution of key deliverables while maintaining operational excellence
- Provide mentorship and career development for direct reports through regular 1:1s fostering an inclusive environment that promotes professional growth.
- Drive architectural decisions and technical discussions across teams facilitating consensus on complex problems while maintaining high standards for code quality system health and security practices

A day in the life
No two days are the same but heres what to expect. Mornings often start with technical deep-dives alongside engineers working through design decisions unblocking complex problems or reviewing architecture proposals. Youll spend time with your direct reports in 1:1s coaching them on people leadership delivery and career growth.

Throughout the week youll partner with cross-functional teams (product TPMs partner orgs) to align on roadmap priorities and shared deliverables. Youll own operational excellence for your team: reviewing metrics driving root-cause analysis and raising the bar on service health. Youll also lead cross-org initiatives that span multiple teams and require influence without authority.

Expect to context-switch between strategic planning (what should we build next quarter) and tactical execution (how do we unblock this launch today). The role demands someone comfortable operating at both altitudes.

About the team
ABOUT AWS:

Diverse Experiences
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Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

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Mentorship and Career Growth
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- 3 years of engineering team management experience
- 7 years of working directly within engineering teams experience
- 3 years of designing or architecting (design patterns reliability and scaling) of new and existing systems experience
- 8 years of leading the definition and development of multi tier web services experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle including coding standards code reviews source control management build processes testing certification and livesite operations
- Experience partnering with product or program management teams

- Experience in communicating with users other technical teams and senior leadership to collect requirements describe software product features technical designs and product strategy
- Experience in recruiting hiring mentoring/coaching and managing teams of Software Engineers to improve their skills and make them more effective product software engineers

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status. For individuals with disabilities who would like to request an accommodation please visit base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Seattle - 184900.00 - 250200.00 USD annually