Manager II, Operations, SMD1

Job Summary
The L5 Area Manager leads a functional area within a Same-Day Delivery (SDD) fulfillment center overseeing hourly associates across one or more operational paths (Pick Pack Stow SLAM or Ship Dock). This role owns shift-level performance for safety quality productivity and delivery promise attainment ensuring customer packages meet same-day and next-day Critical Pull Times (CPTs). The Area Manager balances labor planning real-time volume management and continuous improvement to deliver on Amazons customer obsession in a fast-paced time-sensitive environment.

Key job responsibilities
Key Responsibilities
AreaResponsibilities
SafetyOwn safety culture for the area; conduct audits lead Gemba walks investigate incidents and drive corrective actions to maintain zero-harm goals
People LeadershipLead 50100 hourly associates; conduct coaching deliver performance feedback manage attendance and develop Tier 1 leads and learning ambassadors
Operational ExecutionManage inbound/outbound flow to meet CPTs; adjust labor in real time based on volume curves rate flags and backlog levels
Quality & DEAMonitor and reduce DPMO (Defects Per Million Opportunities); own stow/pick accuracy concessions reduction and delivery estimate accuracy at the area level
ProductivityDrive rate performance (UPH) by coaching associates balancing headcount across stations and removing process bottlenecks
Labor PlanningBuild and flex staffing plans using forecasted volume; manage VTO/VET decisions to balance cost and capacity
Continuous ImprovementIdentify root causes of misses; lead Kaizen events write bridge write-ups and implement standard work and SOPs
Stakeholder CommunicationParticipate in shift handoff calls stand-ups and bridge reviews; escalate risks to senior leadership with data-backed context

A day in the life
A Day in the Life (BHD Shift Example 06:0018:30)
TimeActivity
05:45Arrive early; review overnight handoff notes backlog levels and todays forecasted volume and staffing plan
06:00Shift start conduct stand-up with associates: safety tip of the day volume outlook rate/quality targets
06:15Walk the floor; verify station assignments ensure labor is balanced to the volume curve confirm associates are logged in and productive
07:00First CPT wave approaching monitor pick/pack/SLAM throughput on dashboards; flex labor from slower paths to bottlenecks
08:00Review first-hour rate and quality metrics; coach bottom-quartile performers 1:1 on the floor
09:0011:00Manage mid-morning volume surge; coordinate with Ship Dock AM on trailer readiness; make real-time VTO/VET calls based on actual vs. planned volume
11:00Safety Gemba walk inspect workstations PPE compliance 5S standards; log findings and assign corrective actions
12:00Lunch rotation management stagger breaks to maintain throughput during peak CPT windows
13:00Afternoon CPT push monitor backlog drawdown escalate any at-risk CPTs to the Ops Manager; pull problem-solve associates to clear exceptions
14:00Quality deep-dive review DPMO dashboard investigate top defect drivers coach associates flagged for NME (Negative Metric Events)
15:00Begin end-of-shift planning update shift metrics tracker draft bridge write-up for any missed targets
16:30Conduct shift handoff with incoming Night shift AM cover backlog status open action items associate callouts and known risks
17:0018:30Complete admin tasks: approve timecards respond to HR/safety follow-ups finalize daily performance summary

- 2 years of employee and performance management experience
- Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area including weekends nights and/or holidays

- 1 years of performance metrics process improvement or lean techniques experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at MD Elkridge - 70000.00 - 90900.00 USD annually