Manager, HRS Implementation

We are looking for a seasoned customer success leader to join our Implementation team. As a first-line manager you will coach and develop a team of 6-8 Implementation Managers engage on high priority customers and drive improvement on key metrics. You will also coordinate cross-functionally with our Sales Product & Engineering and Customer Support teams to ensure a seamless customer onboarding experience.

• Develop Implementation Managers through hands-on coaching and mentorship
• Support hiring & onboarding of new Implementation Managers
• Successfully resolve customer escalations for maximum satisfaction and positive relationships
• Drive customer adoption of key features and best practices
• Continuously evaluate improve and streamline internal processes for increased simplicity and efficiency
• Track monitor & continuously improve performance on key metrics & KPIs
• Collaborate cross-functionally with Rippling Sales Technical Account Management and Support teams to create a seamless customer journey
• Collaborate with Product & Engineering to continuously improve product functionality based on customer feedback in Implementation

• 5 years of SaaS experience in professional services implementation or customer success
• 2 years of professional experience leading a team; passion for supporting and guiding a teams growth career progress and job performance
• Ruthless prioritization and time management
• Boundless energy to help your team and your with a can-do attitude!
• Strong attention to detail and ability to solve complex interdependent problems
• Flexible to scaling and changing organizations and responsibilities

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race religion color national origin ancestry physical disability mental disability medical condition genetic information marital status sex gender gender identity gender expression age sexual orientation veteran or military status or any other legally protected characteristics Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation please email

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office) Rippling considers working in the office at least three days a week under current policy to be an essential function of the employees role.

This role will receive a competitive salary benefits equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someones compensationincluding a candidates professional background experience and location. Final offer amounts may vary from the amounts listed below.

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