Manager, Global Client Delivery

Global Client Delivery Manager

Location: Ashburn VA

Your Role

In this client-facing role you will serve as a central point of coordination supporting global strategic accounts ensuring seamless delivery of implementation projects across Digital Realtys portfolio. You will work across internal teams and external stakeholders to drive consistent high-quality client experiences throughout pre- and post-commissioning phases enabling successful project execution and long-term client satisfaction.

What youll do

• Support management of global strategic accounts providing a consolidated view of pre- and post-commissioning project activities

• Partner with Sales Solution Engineering PMG and internal teams to support contract/SOW development and negotiation

• Ensure delivery aligns with contract requirements scope and client expectations

• Coordinate with Design & Construction (D&C) and Implementation teams to validate SOWs costs and support client approvals and mobilization

• Lead internal kickoff (KOC) meetings and ensure alignment across stakeholders

• Track project progress risks issues dependencies and mitigation plans ensuring clear client communication

• Ensure project updates are accurate escalated appropriately and client-ready

• Support development of client playbooks and collaborate with CSMs for strategic account consistency

• Oversee project handover processes including documentation client verification and commissioning reporting

• Monitor milestone delivery schedules punch list execution and support ongoing Day 1 and Day 2 project activities

What youll need

• Bachelors degree (technical field preferred Engineering Telecom Computer Science etc.)

• 5 years of experience in operations data center construction telecom or engineering environments

• Strong knowledge of data center infrastructure products and mission-critical environments

• Ability to interpret construction drawings project documentation and technical specifications

• Familiarity with contracts (MSA AIA SOW) and construction-related financials

• Strong analytical problem-solving and quantitative skills

• Excellent communication presentation and stakeholder management skills across all levels

• Proven ability to coordinate cross-functional teams in a matrixed global environment

• Highly organized detail-oriented and able to manage multiple priorities in fast-paced settings

• Proficiency with MS Office tools (Excel Project Visio etc.) and willingness to travel (20%)

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center colocation and interconnection solutions. PlatformDIGITAL the companys global data center platform provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300 facilities in 50 metros across 25 countries on six continents.

To learn more about Digital Realty please visit or follow us on LinkedIn and Twitter.

A bit about our team

Operations

Our Operations team keeps our customers infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems our team plays a vital role in making sure everything in our data centers operates as it should.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.

Join us and youll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team youll get to work with people from different business areas challenge the way we do things and put your ideas into action. Well also give you plenty of development opportunities so you can build a rewarding and successful career with us.

Health and Safety

Safety isnt just a priority here at Digital; its critical to everything we do. Safeguarding lives protecting assets and securing data arent just ideals - theyre essential pillars of our commitment to excellence for our people our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package excellent benefits and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the companys overall goals and values.

Benefits: For this role Benefits include medical dental vision life and AD&D insurance 401k match disability benefits wellness and education benefits employee stock purchase plan paid time off holidays and more.

Apply today take charge of your career and grow your talents with us.