Manager, Field Service

Building the people that build the world.

With platforms in HVAC and Detection and Measurement SPX Technologies builds innovative solutions that enable a safer more efficient sustainable world. Through our RiSE talent development framework we Reach Identify Strengthen and Engage our employees to support them in their continued development. Were a global company of problem solvers collaborators and innovators and our businesses build solutions that impact the world.

As part of HVAC Cooling SPX Cooling Technologies is a leader in high quality industrial HVAC equipment used to cool large facilities like hospitals data centers and power plants. With cooling towers fans and refrigeration units companies rely on brands like Marley Recold and SGS to provide comfort and mission critical and industrial cooling solutions.

How you will make an Impact (Job Summary)

SPX is a diverse team of unique individuals who all make an impact.

The primary purpose of the Manager Field Services is to build and lead SPX Coolings global Data Center Field Services organization ensuring world-class installation commissioning warranty lifecycle service and aftermarket support for hyperscale and mission-critical customers. This role establishes the operational strategy technical capabilities service partner network and field execution processes necessary to support the rapid growth of the data center business while delivering exceptional customer experience.

The incumbent partners closely with Sales Engineering Product Management Quality Operations and Supply Chain to ensure successful project execution from installation through warranty support. This role develops scalable field service capabilities standardizes processes drives continuous improvement and ensures field operations consistently meet customer quality safety and financial objectives. Success requires strong operational leadership technical expertise customer focus and the ability to build high-performing teams that support a rapidly growing global business.

What you can expect in this role (Job Responsibilities)

While each day brings new opportunities at SPX your core responsibilities will be:

1. Build and lead a scalable Field Services organization supporting installation commissioning warranty and lifecycle service activities.
2. Develop workforce planning staffing strategies and service partner capabilities to support global business growth.
3. Establish standardized installation commissioning warranty and field service processes that deliver consistent high-quality execution.
4. Ensure field operations comply with customer safety regulatory and quality requirements.
5. Lead warranty response activities and coordinate cross-functional resolution of complex technical issues.
6. Partner with Engineering and Quality to identify root causes and implement corrective and preventive actions.
7. Develop technician training certification and third-party service partner qualification programs.
8. Establish field service KPIs and performance reporting to improve productivity responsiveness quality and customer satisfaction.
9. Build strong relationships with customers contractors commissioning agents and internal stakeholders during critical project deployments.
10. Collaborate with Commercial Product Management Engineering Manufacturing and Operations to continuously improve field execution and customer experience.
11. Support the expansion of preventative maintenance lifecycle service offerings and aftermarket growth initiatives.
12. Lead continuous improvement initiatives that enhance operational effectiveness while reducing cost and improving customer outcomes.

What we are looking for (Required/Ideal Experience Skills Education)

We each bring something to the table and we are looking for someone who has:

PERFORMANCE MEASURES

• Successful execution of installation commissioning and warranty activities.
• Customer satisfaction and field service responsiveness.
• First-time quality and reduction of warranty-related issues.
• Technician productivity and utilization.
• Development of scalable field service capabilities.
• Service partner performance and certification.
• Continuous improvement and operational efficiency.

PEOPLE LEADER COMPETENCIES

• Customer Focus
• Strategic Leadership
• Building Effective Teams
• Coaching and Developing Others
• Driving Results
• Planning and Organizing
• Cross-Functional Collaboration
• Continuous Improvement
• Building Trust
• Change Leadership
• Communication
• Problem Solving

EDUCATION/EXPERIENCE

• Bachelors degree in Engineering Operations Construction Management Business or related field or equivalent experience.
• Seven or more years of progressive leadership experience in field service commissioning industrial equipment construction manufacturing or mission-critical operations.
• Demonstrated success leading field service organizations and third-party service providers.
• Experience developing scalable operational processes and service delivery models.
• Experience supporting data centers mission-critical infrastructure HVAC cooling systems industrial equipment or similar technical products preferred.
• Experience supporting hyperscale customers or large capital equipment deployments preferred.

CERTIFICATION/OTHER SKILLS AND ABILITIES

• Proficiency in Microsoft Office
• Strong leadership communication and organizational skills.
• Excellent problem-solving and decision-making abilities.
• Ability to influence and collaborate across multiple functions.
• Lean Six Sigma or continuous improvement experience preferred.
• Knowledge of commissioning reliability engineering warranty operations or aftermarket service strategies preferred.
• Ability to travel approximately 3050% including customer sites.

PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Occasionally lifting up to 50 pounds
• Bending/stooping about five percent of the time
• Keyboarding/typing
• Ability to effectively read from a computer screen and/or a paper copy
• Ability to handle a large volume of work and perform multiple tasks in a fast paced environment
• Ability to effectively verbally communicate

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Office environment with varying degrees of noise levels
• May work outside and may be exposed to bad weather heat and/or excessive noise

How we live our culture

Our culture is at the center of what we do and more importantly who we are. Our core values set a standard for how we manage ourselves and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team each of us leads at SPX.

What benefits do we offer

We know that the well-being of our employees is integral. Our benefits include:

• Generous and flexible paid time off including paid personal time off caregiver parental and volunteer leave
• Competitive health insurance plans and 401(k) match with benefits starting day one
• Competitive and performance-based compensation packages and bonus plans
• Educational assistance leadership development programs and recognition programs

Our commitment to embrace diversity to build a culture of inclusion at SPX

We value different backgrounds experiences and voices at SPX and we are committed to challenging ourselves openly communicating and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.

SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race color religion sex sexual orientation or identity national origin age disability veteran status or any other legally protected basis.