Manager, Enterprise Learning Management

ABOUT US

AtHUB International we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals families and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn grow and make a difference. Our structure enables our teams tomaintaintheir own unique regional culture whileleveragingsupport and resources from our corporate centers of excellence.

HUB isone of thelargest global insurance and employee benefitsbroker providing a boundaryless array of business insurance employee benefits risk services personal insurance retirement and private wealth management products and services. With over$5 billionin revenue and almost20000 employeesin 600 offices throughout North America HUB hasgrown substantially inpart due to ourindustryleading success in mergers and acquisitions.

The Manager Enterprise Learning Management is a critical leadership role within HUBs HR talent team and is responsible for the performance strategic direction and continuous improvement of HUB Learning our enterprise-wide learning management system (Cornerstone). This is a working manager role: you will lead and develop a small team of LMS administrators while remaining hands-on in platform administration client consulting and the delivery of high-quality learning operations across the organization.

This role sits at the intersection of people leadership technical expertise and client service. You will set the standard for how the team engages with internal business partners establish and enforce LMS governance and operational practices and drive platform optimization that directly supports employee development engagement and retention at scale.

This is a hybrid role based in our Chicago IL office with an expectation of three days on-site per week to support cross-functional collaboration and stakeholder engagement.

Team Leadership and Management

• Lead coach and develop a small team of LMS administrators establishing clear performance expectations growth plans and accountability structures.
• Allocate team capacity across system administration client support and project work ensuring SLA commitments are consistently met.
• Foster a high-performance service-oriented team culture with a focus on continuous improvement and knowledge sharing.
• Serve as an escalation point for complex issues platform decisions and cross-functional stakeholder concerns.

• Own the administration configuration and ongoing optimization of HUBs enterprise LMS platform (Cornerstone OnDemand) to meet evolving organizational talent needs. This includes acting as the primary contact to our Cornerstone account partners managing escalations and contract agreements.
• Ensure platform stability security and data integrity through regular monitoring maintenance and proactive issue resolution.
• Lead evaluation and implementation of system enhancements new features and Cornerstone OnDemand releases; assess business impact and prioritize deployment accordingly.
• Manage and govern data integrations between Cornerstone OnDemand and HRIS/IT system and external content providers (Skillsoft Udemy etc.) ensuring seamless data flows and accuracy;
• Establish maintain and enforce LMS governance standards including roles permissions data integrity rules content policies and compliance with data protection regulations.
• Generate analyze and present LMS reporting and talent analytics to inform stakeholder decisions and demonstrate learning program impact.

• Serve as a senior consultant and point of escalation for business leaders and Learning Leads seeking LMS expertise functionality guidance and program support.
• Manage the intake and prioritization of learning content administration requests ensuring timely high-quality delivery in alignment with established SLAs.
• Partner with business stakeholders to design and configure learning programs curricula and content within the LMS translating business needs into effective platform solutions and robust reporting and metrics needed to evaluate HUBs learning investments.
• Provide direct support for high-priority and high-visibility learning programs including instructor-led program logistics and system-based facilitation support when needed.
• Create and maintain customized LMS assets including email banners thumbnails and evaluations in compliance with HUB Brand Guidelines.

• Co-lead the HUB Learning Administrator Community of Practice driving engagement best practice sharing and capability development across the network of local LMS administrators.
• Serve as the primary escalation and support resource for local administrators on issue resolution and advanced troubleshooting.

• Partner with the broader Talent Development leadership team(s) to align LMS capabilities with enterprise talent and learning strategy.
• Maintain current knowledge of Cornerstone OnDemand platform developments LMS industry trends and emerging learning technology best practices.
• Contribute to the development of the teams annual roadmap identifying priorities that advance platform maturity user experience and operational efficiency.

• Minimum 5 years of LMS administration experience with at least 1-2 years in a team lead supervisory or people management capacity.
• Demonstrated hands-on expertise with Cornerstone OnDemand; Cornerstone OnDemand System Administrator Certification strongly preferred.
• Proven experience managing client or stakeholder relationships in a consulting or internal service delivery capacity.
• Experience with HRIS data integrations and third-party LMS integrations; ability to partner effectively with IT and HRIS teams.
• Track record of developing and enforcing LMS governance policies data standards and operational procedures.

• Strong people leadership instincts: you lead with clarity develop your teams capabilities and build a culture of accountability and service excellence.
• Expert-level command of Cornerstone OnDemand back-end functionality including configuration reporting integrations and content management.
• Excellent analytical and problem-solving skills with a high degree of attention to detail in a complex multi-stakeholder environment.
• Outstanding communication skills including the ability to translate technical concepts for non-technical business partners and present data-driven insights to senior leaders.
• Strong project and workload management skills; comfortable managing competing priorities across team and individual responsibilities.
• Client-service orientation: you set a high bar for responsiveness quality and proactive communication.
• Proficiency in Microsoft Office Suite (Word PowerPoint Excel); experience with learning analytics and reporting tools a plus.

JOIN OUR TEAM

Do you believe in the power of innovation collaboration and transformation Do you thrive in a supportive and client focused work environment Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization When you joinHUBInternational you will be part of a community of learners and doers focused onour Core Values:entrepreneurshipteamwork integrity accountability and service.

Disclosure required under applicable law in California Colorado Illinois Maryland Minnesota New York New JerseyOhioand Washington states: The expected salary range for this position is $100000- $125000and will be impacted by factors such as the successful candidates skills experience and working location as well as the specific positions business line scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages: health/dental/vision/life/disability insurance FSA HSA and 401(k) accounts paid-time-off benefits such as vacation sick and personal days and eligible bonusesequityand commissions for some positions.