Manager, Employee Relations – Open Door

JOB SUMMARY:

Serves as a neutral party to investigate and facilitate the resolution of concerns of Team Members and managers within UDX involving allegations of unfair treatment discrimination harassment and retaliation. Operates in a manner to preserve the confidentiality of those seeking services. Acts as a liaison to NBCUniversal Legal regarding such investigations. Evaluates trends and assists with work environment assessments. Provides recommendations for the resolution of investigations.

MAJOR RESPONSIBILITIES:

• Responsible for conducting coordinating and handling internal investigations of highly sensitive and/or complex employment-related complaints (i.e. allegations of harassment discrimination retaliation management work environment reasonable accommodation etc.) to ensure issues are resolved in a fair and consistent manner.
• Reviews cases in the case management system for consistency and calibration purposes. Analyzes case data regularly to build metrics and provide trends to HR Business Partners and Operations.
• Regularly partners with Legal HR Business Partners and NBCU Fair Employment Practices on a variety of sensitive matters.
• Works with individuals and groups to assess work environments in order to continue the culture of direct relationships with Team Members. Recommends options to Operations and HR Business Partners to help resolve conflicts problematic issues or concerns and to bring systemic concerns to the attention of the organization and HR Business Partners for resolution.
• Understand and actively participate in Environmental Health & Safety responsibilities by following established UO policy procedures training and team member involvement activities.
• Perform other duties as assigned

QUALIFICATIONS:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skills and/or abilities (KSAs) required.

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Consistent attendance is a job requirement.

EDUCATION:

• Bachelors degree in Human Resources Management Labor Relations or Business Administration is required.

EXPERIENCE:

• 5 years of progressive Employee Relations experience including significant experience conducting investigations required; or equivalent combination of education and experience.
• Experience with labor unions preferred.

ADDITIONAL INFORMATION:

This role works independently with limited direction and must be comfortable in making independent fact-based recommendations. Will partner extensively across HR Legal and the addition:

• Exceptional written and oral communication skills
• Strong analytic and organizational skills
• Collaborative team-oriented approach
• Ability to identify prioritize and resolve issues quickly and effectively
• Experience conducting investigations in a corporate environment and ability to conduct investigations with empathy tact and discretion
• Ability to interface and communicate effectively with all levels of Team Members and managers
• Strong conflict resolution skills
• Excellent leadership problem solving project management and presentation skills
• Ability to manage risk while ensuring optimal outcomes are achieved

Your talent skills and experience will be rewarded with a competitive compensation package.

Universal Orlando Resort. Here you can.