Manager, Digital Experience Ecommerce

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The Manager Digital Experience owns day-to-day ecommerce digital experience operations for ensuring digital initiatives promotional launches change requests and experimentation work are delivered efficiently and aligned to business priorities. This role supports execution of major projects manages ecommerce roadmap maintains project milestone tracking and operationalizes workflows that improve cross-functional alignment across Product Marketing Creative Analytics Engineering and other partners. The manager maintains program documentation process hygiene and stakeholder communication to ensure digital work moves through intake prioritization execution and launch with clarity. Through these efforts the role supports scalable ecommerce execution stronger customer experiences and improved business performance.

Job Responsibilities:

• Own day-to-day digital experience operations across ensuring ecommerce initiatives site updates and digital experience work are prioritized coordinated and executed effectively.
• Manages a team focused on delivering seamless user-centric digital experiences that align with strategic objectives.
• Support execution of all projects and promotional launches coordinating with cross-functional stakeholders to ensure requirements timelines dependencies and customer experience impacts are aligned.
• Own the end-to-end experimentation program including CRO program operations tooling roadmap management test intake prioritization and launch coordination.
• Maintain program documentation project tracking process hygiene and reporting to ensure digital initiatives are clearly documented and measurable.
• Own the ecommerce roadmap and operationalize workflows alignment processes and team rituals that improve visibility accountability and cross-functional execution.
• Defines the teams strategy and roadmap to optimize key digital journeys based on customer needs and business priorities.
• Champions digital experience best practices and advocates for continuous improvement and innovation within the organization.

Education and Work Experience:

• Bachelors Degree Digital Marketing Business Administration Computer Science or Related Field (Required)
• Masters/Advanced Degree Business Administration Digital Strategy or Related Field (Preferred)
• 4-7 years Leading cross-functional teams to design and implement digital customer experience initiatives across web and mobile platforms (Preferred)
• 2-4 years Utilizing data analytics and customer insights to drive continuous improvement and innovation in digital channels (Preferred)
• 4-7 years Managing digital projects or programs in a fast-paced customer-focused environment preferably within the telecommunications or technology sector (Preferred)

Knowledge Skills and Abilities:

• Project Management : Ability to manage multiple digital initiatives concurrently in a highly matrixed environment ensuring timely delivery and alignment with organizational priorities. (Required)
• Analytics : Strong analytical skills to interpret digital performance data measure key performance indicators and translate insights into actionable strategies for digital experience improvement. (Required)
• A/B Testing : Experience managing experimentation programs and operational workflows including test planning prioritization launch coordination tooling documentation and performance analysis to improve digital customer experiences and business outcomes ( Required)
• Process Improvement : Expertise in identifying designing and implementing process enhancements to optimize digital workflows and customer journeys. (Required)
• Cross Functional Relationships : Demonstrated ability to collaborate effectively with cross-functional teams including marketing IT and product management to deliver cohesive digital solutions. (Required)
• Leadership : Proven experience in leading and developing high-performing teams focused on digital experience and customer engagement. (Required)
• Customer Engagement : In-depth understanding of digital customer engagement strategies and user-centric design principles to enhance satisfaction and loyalty. (Required)
• Strategic Thinking : Capability to develop and execute long-term digital strategies that support organizational growth and competitive advantage. (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Total Target Cash Earnings Opportunity: $127535 - $230115

National Base Pay Range: $110900 - $200100

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results.

The base pay range reflects the compensation component of this opportunity. The candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location T-Mobile employees in regular non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary.

At T-Mobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave family building benefits back-up care enhanced family support childcare subsidy tuition assistance college coaching short- and long-term disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary long-term care insurance. We dont stop there - eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about T-Mobiles amazing benefits check out.

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As part of the T-Mobile team you know the Un-carrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!

T-Mobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression genetic information national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

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