Manager, Design & Experience (US)

Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

The Manager Design & Experience is responsible for research and benchmarking new concept development and business-specific solutions and standards. This role also is responsible for the development and documentation of presentations and other related content providing solutions that deliver an impactful interior and exterior design with a strong focus on improving customer and employee experiences that are reflective of the location community and current Brand standards.

Position Overview:

Seeking a forward-thinking design professional who can leverage Artificial Intelligence (AI) to enhance design quality accelerate project delivery and improve experiences while maintaining strong design and technical expertise

The Manager Workplace Design & Experience leads the planning and design and supports delivery of workplace environments across TDs U.S

corporate real estate portfolio (excluding Canada). This role is responsible for shaping the physical Corporate and Client Facing workplace design experiences that support employee engagement business performance brand expression wellness sustainability and operational excellence.

Working within Enterprise Real Estate the position provides strategic leadership for high-profile workplace initiatives executive environments amenity spaces and future workplace concepts while partnering with internal stakeholders consultants project teams and senior executives.

Depth & Scope:

• Researches relevant benchmarking and industry trends

• Brainstorms and conceptualizes a variety of possible experience scenarios and provides definition and application logic

• Creates and developsbusiness-specific concepts and solutions

• Connects requirements across lines of business to insure standards alignment and clear direction for partners and consultants

• Participates in planning managing and implementation of special programs providing design experience subject matter expertise (SME) as related to other business unit initiatives having an impact

• Establishes a close team relationship with all project partners to identify opportunities challenges and solutions to address customer requirements and special needs with actionable insight

• Manages multiple broad and large-scale initiatives

• Collaborates to ensure solutions developed meet company design and technical standards

• Manages external consultants to ensure timely and accurate production of design solutions that meet business objectives and align with established Company procedures and applicable legal and regulatory guidelines

Education & Experience:

• Bachelors degree required

• Graduate Degree or progressive work experience in addition to experience below

• 5 Years of related experience

• Registered or unregistered architect project manager or designer licensed professionals preferred

• Experience with LEED & WELL LEED AP & WELL AP certification preferred

• Must have management experience related to consultants

• Must have excellent organizational and communication skills

• Multi-day travel may be required including travel to active construction sites

• Must possess excellent computer skills including Microsoft Office suite including Microsoft Project

• Must have experience reading and performing quality control for construction documents

• Must have demonstrated architectural/interior design experience related to corporate and retail projects

Preferred Qualifications:

• Bachelors degree in Interior Design Architecture or related discipline

• Financial services or large corporate workplace experience is an asset

Customer Accountabilities:

• Understands and supports the Banks Customer Service Strategy

• Considers the impact of advice and decisions on the well-being of the Bank as well as its customers its employees and stakeholders

• Provides the highest level of Customer service when dealing with internal partners vendors or our Customers - WOW at every opportunity

• Leads coaches and models quality service delivery at every interaction

• Supports the ongoing improvement of the partner/Customer experience

Shareholder Accountabilities:

Financial Accountability

• Supports the development and implementation of operational strategies and objectives to achieve measurable excellence in the quality delivery of sales service and products aligned with Best Run concepts and overall enterprise strategy and objectives

• Participates in establishing and executing plans and goals for the Business to drive toward results.

• Develops and maintains an operating budget ensuring adherence to budget. May delegate budgetary assignments to direct reports but maintains overall budgetary responsibility and oversight

• Provides financial reports and analysis including budget variances to management on a regular basis

Business Operation Accountability

• Communicates business strategies programs and practices establishes and operates change strategy throughout the organization

• Delivers business services functions and capabilities that optimize the use of process technology and our people and takes advantage of TDs scale and operating model

• Ensures TD is a best run integrated customer-focused growth organization

• Understands business unit/functions own risk appetite statement objectives for risk and control and measures where applicable making sure these are aligned with TDs Risk Appetite. Ensure that the business / function operates within TDs Risk Appetite by tracking key metrics against its policies procedures and limits

• Successfully completes all required job specific compliance-related training and ensure team members complete all required training. Understand utilize and follow compliance/risk and control programs. Consult with all risk functions in the development and documentation of policies procedures and controls for all department processes

• Ensures ongoing compliance with internal / external audit and regulatory requirements. Provide prompt and comprehensive response to all external audit regulator and compliance requests and findings. Maintain appropriate records of action plans

Employee/Team Accountabilities:

• Sets appropriate context for the business unit/function to enable optimal performance and alignment to strategy

• Supports the creation of goals and objectives for the business unit/function. Communicates those goals and objectives to the team

• Builds capability supports / executes plans to acquire develops and retains the diverse teams with the skills and experience necessary to realize on current and future business strategies

• Role models behaviors consistent with TDs leadership profile customer and employee experience agendas and risk and control culture

• Creates an extraordinary place to work advances and sustains a unique inclusive culture that reflects TDs diversity agenda and creates an extraordinary employee experience

• Leads coaches and develops a highly effective team by ensuring on-going training and performance and development management

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel Occasional

• International Travel Never

• Performing sedentary work Continuous

• Performing multiple tasks Continuous

• Operating standard office equipment - Continuous

• Responding quickly to sounds Occasional

• Sitting Continuous

• Standing Occasional

• Walking Occasional

• Moving safely in confined spaces Occasional

• Lifting/Carrying (under 25 lbs.) Occasional

• Lifting/Carrying (over 25 lbs.) Never

• Squatting Occasional

• Bending Occasional

• Kneeling Never

• Crawling Never

• Climbing Never

• Reaching overhead Never

• Reaching forward Occasional

• Pushing Never

• Pulling Never

• Twisting Never

• Concentrating for long periods of time Continuous

• Applying common sense to deal with problems involving standardized situations Continuous

• Reading writing and comprehending instructions Continuous

• Adding subtracting multiplying and dividing Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to foster deeper relationships ensure disciplined execution and build a simpler faster banking experience. TD is deeply committed to being a leader in client experience that is why we believe that all colleagues no matter where they work are client facing. Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g. eligibility for cash and/or equity incentive awards generally through participation in an incentive plan) and several other key plans such as health and well-being benefits savings and retirement programs paid time off (including Vacation PTO Flex PTO and Holiday PTO) banking benefits and discounts career development and reward and recognition. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability status as a protected veteran or any other characteristic protected under applicable federal state or local law.

If you are an applicant with a disability and need accommodations to complete the application process please email TD Bank US Workplace Accommodations Program at . Include your full name best way to reach you and the accommodation needed to assist you with the applicant process.