Manager, Customer Success

Drive Transformation and Growth as Manager Customer Success - Strategic Accounts!

Are you ready to shape the future of customer engagement for top-tier clients at Trimble We are seeking a strategic leader to build and inspire a world-class team driving value and long-term retention for our global strategic accounts.

About Us:

Trimble is a global technology company that connects the physical and digital worlds transforming the ways work gets done. With relentless innovation in precise positioning modeling and data analytics Trimble enables essential industries including construction geospatial and transportation. Whether its helping customers build and maintain infrastructure design and construct buildings optimize global supply chains or map the world Trimble is at the forefront driving productivity and progress. The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture Engineering Construction and Operations.

AECO: The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture Engineering Construction and Operations.

What Makes This Role Great:

In this role you will help define our Strategic Account Model and establish best practices for our top-tier strategic accounts directly influencing customer adoption expansion and retention in the construction technology space. You will act as a key leader building a white-glove engagement culture that transforms how strategic clients realize value from Trimble Construction One.

Key Exciting Responsibilities:

• Lead coach and inspire a high-performing team of Strategic Customer Success Managers overseeing complex enterprise-level customer relationships.

• Establish operationalize and continuously enhance the Strategic Accounts Customer Success playbook to drive consistent high-impact account execution.

• Champion measurable business outcomes across customer adoption value realization renewal performance and portfolio growth.

• Cultivate strong executive relationships and partner with cross-functional leadership across Sales Product and Services to deliver a cohesive customer experience.

• Proactively leverage data and customer insights to monitor portfolio health mitigate risks and resolve high-impact escalations.

Essential Skills & Experience:

• 7 years of experience in Customer Success Account Management or a related customer-facing leadership function within SaaS or enterprise technology including 4 years leading teams.

• Proven experience managing strategic enterprise-level accounts with demonstrated accountability for driving customer value retention and growth outcomes.

• Demonstrated success in engaging senior customer executives building cross-functional alignment and managing complex business relationships.

• Strong background in core Customer Success disciplines including strategic account planning health scoring renewal forecasting and risk management.

• Proficiency with key enterprise technologies such as Salesforce Gainsight and G-Suite.

Bonus Points For:

• Experience within the construction technology AECO or related industrial tech sectors.

• Global leadership background managing international customer-facing or professional services operations.

Logistics:

Location: Atlanta GA; Westminster CO; or Lake Oswego OR (in office)

Travel Requirement: 30%

Why Youll Love Working With Us: At Trimble were not just a company that does goodwe are a team dedicated to making a tangible positive Real-World Impact. We build innovative solutions designed to solve the worlds most critical challenges. From construction sites to transportation hubs our work tangibly improves how people live build move and grow.

Youll work on projects that truly matter: Our purpose-driven culture means youll be helping to build and deliver solutions that make work faster safer and more sustainable for millions of people worldwide. Our impact is tangible from connected machines that save fuel to data-driven insights that reduce waste.

Collaborate with like-minded people: Our strong internal culture is a hidden gem. You will work with a collaborative supportive team that shares your purpose and fosters a genuine sense of belonging. Were a company of visionary pragmatists who think boldly and build things that work.

Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. Youll find an entrepreneurial spirit where success is often self-authored empowering proactive doers.

Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation depending on circumstances not related to an applicants sex or other status protected by local state or federal law.

Hiring Range

Pay Rate Type

Bonus Eligible

Commission Eligible

Benefits: Trimble offers comprehensive core benefits that include Medical Dental Vision Life Disability Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply: Please submit an online application for this position by clicking on the Apply Now button located in this posting.

Application Deadline: Trimble accepts applications on an ongoing basis until the position is filled.

At Trimble we are committed to fostering a diverse inclusive and equitable workplace where everyone can thrive. Guided by our core valuesBelong Innovate and Growwe embrace and celebrate differences knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer welcoming individuals of all backgrounds and advancing opportunities while embracing race color gender identity sexual orientation religion disability veteran status or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more please see Trimbles Code of Business Conduct and Ethics at under Corporate Governance.

Our mission to transform the way the world works starts with transforming how we work together. By actively listening asking questions and taking intentional actions we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

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