Manager, Customer Success

Netradyne harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With growth exceeding 4x year over year our solution is quickly being recognized as a significant disruptive technology. Our team is growing and we need forward-thinking uncompromising competitive team members to continue to facilitate our growth.

The Senior Manager Customer Success is a senior customer-facing leader responsible for leading and developing a team of Customer Success Managers supporting Netradynes largest and most strategic enterprise customers.

This role combines executive leadership customer strategy operational excellence and data-driven consulting to ensure customers maximize the value of Netradynes AI-powered fleet safety platform. The Senior Manager serves as a trusted advisor to executive stakeholders guiding large-scale deployments enterprise adoption strategies change management initiatives and measurable business outcomes.

In addition to leading a high-performing Customer Success organization this individual will own the successful onboarding and customer adoption strategy for enterprise customers deploying 1000 vehicles. This leader will develop scalable implementation frameworks establish executive governance models and ensure customers achieve rapid time-to-value while driving long-term customer retention expansion and advocacy.

The ideal candidate brings significant customer-facing leadership experience executive presence strong business acumen and a proven track record partnering with enterprise customers to drive transformational outcomes through technology adoption analytics and operational excellence.

• Lead coach mentor and develop a team of 8 Customer Success Managers with plans to scale the organization to 11 team members over time.
• Build a culture of customer advocacy accountability operational excellence and continuous improvement.
• Serve as executive sponsor for Netradynes largest and most strategic customer relationships.
• Develop trusted advisor relationships with executive stakeholders including COOs CIOs Vice Presidents of Operations Vice Presidents of Safety Fleet Directors and executive leadership teams.
• Facilitate Executive Business Reviews focused on measurable customer outcomes ROI realization fleet performance safety improvements and strategic roadmap alignment.
• Drive executive-level engagement strategies that strengthen customer relationships and increase retention and expansion opportunities.

• Own Customer Success strategy for enterprise deployments exceeding 1000 vehicles.
• Lead cross-functional onboarding programs involving Sales Product Engineering Support Professional Services Implementation and Operations teams.
• Develop scalable onboarding methodologies that accelerate customer adoption and reduce time-to-value.
• Establish governance frameworks and executive alignment throughout implementation deployment and adoption phases.
• Identify customer risks early and proactively drive resolution across internal and customer stakeholders.
• Ensure enterprise customers successfully operationalize Netradynes platform and achieve desired business outcomes.

• Translate complex operational telematics safety and AI-generated insights into executive-level recommendations.
• Advise customers on leveraging analytics to improve driver safety operational efficiency claims reduction coaching effectiveness and overall fleet performance.
• Develop executive dashboards and KPI frameworks that demonstrate measurable business value and ROI.
• Lead strategic conversations around customer health adoption metrics utilization trends operational benchmarking and business outcomes.
• Use customer data to identify growth opportunities and proactively mitigate customer risk.

• Own team performance across customer retention customer satisfaction adoption utilization customer health Gross Revenue Retention (GRR) Net Revenue Retention (NRR) and expansion metrics.
• Hire develop mentor and retain high-performing Customer Success talent.
• Establish performance expectations leadership development programs and succession planning initiatives.
• Drive consistent execution of Customer Success methodologies Success Plans Executive Business Reviews account planning and customer governance programs.
• Build scalable organizational structures capable of supporting rapid company growth.

• Improve Customer Success processes through automation AI-enabled workflows standardized playbooks and best practices.
• Partner with Product Management to advocate for enterprise customer needs and influence product roadmap priorities.
• Establish reporting frameworks and executive dashboards to improve forecasting customer visibility and organizational decision-making.
• Create scalable customer success programs that support long-term growth and operational efficiency.
• Collaborate with Sales Product Engineering Support and Operations groups to improve the overall customer experience.

Success in this role will be measured through:

• Gross Revenue Retention (GRR)
• Net Revenue Retention (NRR)
• Customer retention and renewal performance
• Enterprise customer adoption and utilization rates
• Customer health and satisfaction metrics
• Time-to-value for newly onboarded enterprise customers
• Executive Business Review execution quality and cadence
• Strategic account growth and expansion opportunities
• Team performance and employee development
• Forecast accuracy and customer risk management
• Large-scale deployment success for enterprise customers
• Referenceable customer creation and advocacy
• Customer onboarding milestone achievement
• Reduction of customer escalations and risk events

• Minimum 10 years of customer success account management consulting professional services operations or related customer-facing experience required.
• Approximately 20 years of overall customer-facing leadership experience preferred.
• 10 years leading Customer Success Account Management Professional Services or post-sales organizations.
• Experience managing teams of 8-12 direct reports.
• Proven success supporting Fortune 1000 and large enterprise customers.
• Demonstrated success leading complex enterprise deployments involving 1000 assets users vehicles or endpoints.
• Experience partnering directly with C-suite executives and executive leadership teams.
• Strong financial operational and business acumen.
• Exceptional executive presence and communication skills.
• Strong analytical and data storytelling capabilities.
• Proven ability to influence internal and external stakeholders across complex organizations.
• Experience building and scaling high-performing teams.
• Bachelors degree required.

• Enterprise SaaS
• Artificial Intelligence or Computer Vision solutions
• Fleet Management
• Transportation Technology
• Telematics
• IoT Platforms
• Operational Analytics
• Safety Technology

• Executive Presence
• Strategic Customer Advisory
• Enterprise Change Management
• Data Storytelling
• Business Intelligence & Analytics
• Customer Value Realization
• Large-Scale Program Leadership
• Executive Communication
• Cross-Functional Leadership
• Customer Success Operations
• Team Leadership & Coaching
• Operational Excellence
• Revenue Retention & Growth
• Enterprise Deployment Strategy
• Consultative Leadership

• Bachelors Degree required.
• Masters degree preferred.

Preferred Location:Nashville TN

Alternative Location:San Diego CA

Qualified candidates in these locations will receive preferred consideration.

• Ability to travel up to 30% of the time throughout the United States.
• Travel will include customer site visits Executive Business Reviews strategic account meetings onboarding activities leadership engagements and industry events.

• Base Salary:$150000 - $195000 USD
• Eligible for annual performance bonus
• Company equity

• Company Paid Health Care Dental and Vision Coverage for you and most of your dependents
• Generous PTO and Sick Leave
• 401(k) with generous company match
• Disability Life Insurance and Ancillary Benefits
• And much more

We are committed to an inclusive and diverse team. Netradyne is an equal-opportunity employer. We do not discriminate based on race color ethnicity ancestry national origin religion sex gender gender identity gender expression sexual orientation age disability veteran status genetic information marital status or any legally protected status.

If there is a match between your experiences skills and the Companys needs we will contact you directly.

Applicants only. Recruiting agencies do not contact.

There has been an increase in fraud that targets job seekers. Scammers may present themselves as Netradyne employees or recruiters. Please be aware that Netradyne does not request sensitive personal information via text message or unsecured communication methods does not request advance payment for equipment and does not use recruiting agencies that charge candidates fees of any kind.

Official communication regarding your application will only come from email addresses ending in@or@.

United States

$150000 - $195000 USD

San Diego Pay Range

$150000 - $195000 USD