Manager, Customer Success Engineering
Job Location:
Austin, TX - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Sonar is driving the future of agent-centric software development. As the leader in AI code verification and governance we solve a critical problem: ensuring that software generated by AI-assisted developers or autonomous agents is reliable secure and maintainable.
Integrating seamlessly with Claude Code Codex Cursor GitHub Copilot Gemini and Devin we help over 75% of the Fortune 100 build trusted reliable compliant software. Customers who use Sonar are 44% less likely to report an outage due to AI-generated code.
We believe code verification is the critical missing link in the Agent-Centric Development Cycle (AC/DC). Industry giants like Nvidia ServiceNow Goldman Sachs AstraZeneca and Ford Motor Company count on us to provide independent explainable consistent review and governance of their AI-generated code via products like:
- SonarQube: The worlds leading AI code review and verification platform.
- SonarQube Foundation Agent: Currently topping the leaderboards for agentic software repair.
- SonarSweep & Sonar Context Augmentation: Providing the enterprise-grade context and constraints agents need to be truly effective.
Our team operates across global hubs in Austin Bochum Dubai Geneva London Singapore Tokyo and Washington D.C. We move with a mindset we call CODE:
- Committed to our customers and community.
- Obsessed with quality.
- Deliberate in our decisions.
- Effective as one team.
With over $400M in revenue and profitable fast-paced growth we are building the backbone of the AI software revolution. If youre hungry to have an impact want to build at a fast pace and ready to work at the forefront of AI we want to hear from you.
Position description
We are looking for a Manager Customer Solutions Engineering to lead and build Sonars Austin CSE hub. This is a founding leadership role: you will hire develop and inspire a team of Customer Solutions Engineers (CSEs) establish the operating culture and execution rhythm of the hub and ensure the Austin CSE team delivers outstanding technical outcomes for Sonars Mid-Market and Enterprise customers. You will work closely with Field Engineering leadership and cross-functional partners across Sales Product and Support to set the standard for how Sonar earns its customers love at scale.
Build and lead the Austin CSE Hub: Recruit onboard and develop a high-performing team of Customer Solutions Engineers. Set the culture operating norms and execution standards for the hub from day one creating an environment where people grow fast and customers feel it.
Drive customer outcomes at scale: Own the technical health product adoption and value realization metrics across the hubs customer portfolio spanning Mid-Market and Enterprise accounts ensuring retention and expansion goals are met.
Coach and develop your team: Conduct regular 1:1s career development conversations and performance reviews. Cultivate a culture of continuous learning and technical excellence in CI/CD Agentic SLDC practices and Sonar platform expertise.
Establish hub operations: Define workflows escalation paths and collaboration rhythms that connect the team seamlessly with global counterparts in Austin Bochum Geneva London and beyond.
Partner cross-functionally: Serve as the voice of the hub in strategic planning product feedback loops and go-to-market initiatives. Work closely with Sales Product and Support leadership to align on priorities and resolve systemic customer challenges.
Represent Sonars technical leadership externally: Engage with key customers and executives as an escalation point trusted advisor and advocate reinforcing Sonars value proposition at the highest levels.
Shape the team charter: Define the roles hiring plan and team structure needed to scale the hub in alignment with Sonars growth trajectory.
The ideal candidate will:
Bring 8 years of experience in Solutions Engineering Customer Success Engineering Technical Account Management or similar customer-facing technical roles with at least 3 years in a people management or team lead capacity.
Have a proven track record of building and scaling high-performing technical teams ideally in a hub greenfield office or startup environment.
Demonstrate deep technical fluency in modern software development practices CI/CD pipelines code quality DevSecOps and Agentic/AI-assisted SLDC sufficient to coach CSEs and engage credibly with enterprise engineering leaders.
Possess exceptional leadership and coaching skills with the ability to motivate diverse teams develop individual career paths and hold a high bar for execution.
Have strong business acumen and customer empathy with experience managing complex Enterprise and Mid-Market customer portfolios and navigating executive stakeholder relationships.
Be fluent in English; proficiency in Spanish or other European languages is a plus.
Be based in or willing to relocate to Austin.
Thrive in a fast-paced high-growth environment and embody Sonars CODE values: Committed Obsessed with quality Deliberate and Effective.
Were intentional about this. We believe the best teams are built in the room together. Three anchor days Mondays Tuesdays and Thursdays create the collaboration rhythm that makes a hub office worth having.
Candidates need to be genuinely based in the location the role is posted if thats not where you are today were happy to support relocation for the right person.
At Sonar we believe that our diversity is our strength. We are a global company that values and respects different backgrounds perspectives and cultures. We are committed to fostering a diverse and inclusive work environment where everyone feels valued and empowered to contribute their best. We are proud to be an equal opportunity employer and welcome all qualified applicants regardless of race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status.
If you need any accommodation please reach out to us at emailprotected.
All offers of employment at Sonar are contingent upon the results of a comprehensive background check and reference verification conducted before the start date.
Applications that are submitted through agencies or third party recruiters will not be considered.
Required Experience:
Manager
About Company
Bad code is risky business. AI-generated or written by humans, Sonar ensures top-tier code quality & security. Protect your organization from bugs and vulnerabilities that jeopardize customer trust, damage your reputation, and undermine developer experience.
