Manager Customer Relations
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Job Location:
Eugene, OR - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Position Title:
Manager Customer RelationsJob Group:
Professional & ScientificRequired Minimum Qualifications:
High school diploma or equivalent and 5 years of related experienceJob Description:
Summary of Duties and Responsibilities:
The Lloyd Veterinary Medical Center is looking for a Manager of Customer Relations to help lead daily operations and support the teams that keep our hospital running. This role is a great fit for someone who enjoys working with people solving problems in real time and helping create a positive experience for both clients and staff.
At the Lloyd Veterinary Medical Center we provide specialized medical and surgical care for companion and large animals across Iowa and the surrounding region. Our teams of clinicians residents interns technicians staff and students work together around the clock to provide the highest level of care.
In this role you will oversee a team of veterinary teaching hospital assistants help coordinate staffing and scheduling support employee development and work closely with clinicians and hospital leadership to keep things running smoothly. No two days are exactly the same and you will play an important part in supporting both people and operations in a busy teaching hospital environment.
What Youll Do
- Supervise schedule and support Veterinary Teaching Hospital Assistant teams to ensure consistent staffing coverage across hospital services
- Recruit hire train and evaluate staff including onboarding performance management and ongoing development
- Partner with hospital leadership clinicians faculty and staff to support daily operations communication and service delivery
- Oversee hospital scheduling processes and systems to support efficient coordination across service areas
- Address and resolve client concerns serving as a liaison between clients clinicians and staff to support a high quality service experience
Additional Details
- Hours: Swing shift 1:00PM - 10:00PM.
- Flexibility is required to adjust hours for morning meetings trainings and operational needs.
- Some evening weekend and holiday coverage is required to support 24 hour hospital operations.
- This is an on site position within a veterinary teaching hospital.
- Role includes direct supervisory responsibilities.
- Work environment includes interaction with clinical areas and animal patients.
About the Department
The Lloyd Veterinary Medical Center part of Iowa State Universitys College of Veterinary Medicine is a full service teaching hospital offering advanced diagnostic medical and surgical care for small and large animals while supporting the education and training of future veterinarians.
Preferred Qualifications:
- Experience scheduling staff across multiple shifts or service areas.
- Supervisory experience including responsibility for staff oversight.
- Experience developing and implementing standard operating procedures (SOPs).
- Experience performing accounting financial tracking or billing-related tasks.
- Experience working in a high-level customer service role with responsibility for resolving complex issues.
Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.
Application Instructions:
To apply for this position please click on Apply and complete the Employment Application. Please be prepared to enter or attach the following:
Resume/Curriculum Vitae
Letter of Application/Cover Letter
Why Choose Iowa State University
Iowa State Employees enjoy comprehensive health and work-life benefits including medical and dental as well as:
- Retirement benefits including defined benefit and defined contribution plans
- Generous vacation holiday and sick time and leave plans
- Onsite childcare (Ames Iowa)
- Life insurance and long-term disability
- Flexible Spending Accounts
- Various voluntary benefits and discounts
- Employee Assistance Program
- Wellbeing program
- Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when where and how you do your work. For more information please speak with the Hiring Manager.
If you have questions regarding this application process please email or call or Toll Free: 1-.
Appointment Type:
RegularNumber of Months Employed Per Year:
12 Month Work PeriodTime Type:
Full timePay Grade:
PS807Original Posting Date:
May 21 2026Posting Close Date:
June 4 2026Job Requisition Number:
R19275Iowa State University does not discriminate on the basis of race color age ethnicity religion national origin pregnancy sexual orientation genetic information sex marital status disability or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity 2680 Beardshear Hall 515 Morrill Road Ames Iowa 50011 Tel. email .
General ISU compensation information can be found on the University Human Resources website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.
Required Experience:
Manager
About Company
Attending Iowa State University of Science and Technology (ISU) can be a whirlwind experience for some. ISU is a public land-grant institution offering higher education courses and programs with an emphasis on science, technology, and related areas. It's also home to the Cyclones athl ... View more
