Manager, Customer Account

MANAGER CUSTOMER ACCOUNT
USX HEADQUARTERS
Monday - Friday 8:00 AM - 5:00 PM
Position open to remote: No
Grade: HR10
Compensation Range: This position is hourly

Who We Are:
Relentlessly Delivering Big Ideas.U.S. Xpress is one of the nations largest asset-based trucking companies. But the most valuable asset we offer isnt tractors trailers or even our exclusive cutting-edge technology. Its the collective brainpower of thousands of visionaries and problem-solvers. Together we are revolutionizing the transportation industry by providing innovative custom solutions. And here we believe in the sanctity of a promiseboth to our customers and our people. When we focus our varied talents on reshaping the future of transportation thats what we call the POWER OF U.S.

Why U.S. Xpress
Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career youre passionate about. Whether it is employee stock options profit-sharing 401K professional development or our competitive pay we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us Check out other perks below!

• Medical Dental and Vision
• Basic/Supplemental Life
• Accidental Death/Dismemberment
• Health Savings Accounts
• Flexible Savings Accounts
• Company Paid Holidays
• Paid Time Off
• 401k with Employer Matching Contribution
• Employee Stock Purchase Plan
• Paid Parental Leave
• Short Term Incentive Program
• Employee Assistance Program
• Pet Insurance

PrimaryPosition Purpose:
TheCustomer Account Manager is responsible for managing their book of businessholistically to include commitment management service freight solicitation revenuegrowth and relationship development. The Customer Account Manager isresponsible for making booking decisions and has the sole discretion to acceptor decline freight as the full owner in day-to-day tender commitment.

PositionFunctions
Full ownership and discretion on accepting and declining loads through tender acceptance to maximize revenue
Develop and maintain strong customer relationships to allow for the greatest opportunities in generating the highest level of freight order volumes
Implements cross functional action plans provided to customers and/or internal stakeholders
Continuously monitor all available communication exchanges of receiving freight load orders to accept available loads
Train and develop Account Representatives
Lead and facilitate customer calls and meetings and act as the face of U. S. Xpress
Act as a liaison and voice of customer needs in alignment with strategic plan to all relevant internal departments to ensure customer satisfaction and problem resolution
Own customer scorecardsto maintain and manage compliance
Consistently and continually solicit committed and non-committed freight orders from a designated and assigned customer base
Keep customers informed of the status of pickups and deliveries including in some cases updating the customer web sites or EDI exchanges
Contact capacity buyers fleets or load planning to seek alternate truck assignment for the load or other solution to prevent service failure to customer
May enter pick-up and delivery information specified by the customer
Utilize booking tools to obtain data regarding booking averages and market trends
Book and manage loads through internal and external systems with the best rate while maximizing safe utilization by strategic appointment setting
Monitor trailer pools to ensure maximum utilization for U.S. Xpress trailers
Collaborate in-person with all levels of the organization to harness collective intelligence of the workforce
Attend all in-person meetings and trainings on recent developments goals and objectives and participate in such discussions by offering input and advice
Regularly engage remotely and in-person with customers and potential customers to establish rapport open communication and expectations
Additional responsibilities/duties may be assigned as needed

What Were Looking For:

Education
College Degree or equivalent work experience required


Experience
Customer Service Administration Logistics & Supply Chain Data Entry or Transportation experience preferred

Skills/Abilities
Active Listening
Critical thinking and problem sensitivity; Ability to solve complex problems
Time management with ability to multitask and prioritize
Customer service phone etiquette to include professional communication
Ability to mentor and train team on account specifics when needed

Licenses & Certifications
N/A

Work Environment / Physical Requirements Normal office settings.

This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities duties or performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.

This role will remain open until it has been filled.

NA

Required Experience:

Manager