Manager, CRM & Systems | Full-Time | OVG Austin Office

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services with a platform spanning venue development and end-to-end capabilities across venue management hospitality and sponsorship sales. Founded in 2015 the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas stadiums convention centers music festivals performing arts centers and cultural institutions spanning four continents.

The Manager CRM & Systems will support the Managers Systems Success with local execution ofSalesforce Sales Cloud Outreach automation and user support. This role turns the Revenue Systems & Data roadmap into practical day-to-day support for central and local teamsandassistswith futurefeaturebuild-out.

This role pays an annual salary of $91300-$118600 and is bonus eligible.

Benefits for Full-Time roles: Health Dental and Vision Insurance 401(k) Savings Plan 401(k) matching and Paid Time Off (vacation days sick days and 11 holidays)

This position will remain open until November 20 2026.

• Providemore technicalCRM and systems support for Salesforce Outreachlead distribution workflows and reporting
• Manage assigned support requests user questions process fixes data-cleanup needs and documentation updates.
• Partner with Director CRM & Systemson configuration testing user permissions process updates and system governance.
• Partner with Systems Success Managers to understand local adoption issues and recurring support needs.
• Help build training resources FAQs process documentation and self-service materials.
• Support CRM/data qualityprioritiesdatahygiene and reporting reliability.
• Escalate complex architecture automation or prioritization decisions toDirector CRM & Systems.

• 3-5 years of Salesforce administration or management experience with at least 1 years supporting Sales Cloud in a B2B environment.
• Bachelors degree in related field; equivalent experience considered.
• Strong leadership analytical and communication skills.
• Ability to manage cross-functional stakeholders and drive technical solutions.

Technical Skills:

• Deep expertise in Salesforce Sales Cloud configuration customization and administration.
• Proficiency in Salesforce Flow validation rules and declarative automation.
• Experience with Sales Engagement tools (e.g. Outreach Salesforce High Velocity Sales).
• Familiarity with Apex SOQL or Lightning components is a plus.

Credential Preferences:

• Required: Salesforce Administrator
• Preferred: Salesforce Advanced Administrator Sales Cloud Consultant CPQ Specialist or Platform App Builder.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.