Manager, Cortland Front Door Waste Phoenix, AZ Tucson, AZ

At Cortland we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector our focus on performance innovation and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources autonomy and support needed to deliver results and advance their careers in a high-performance environment.

Role Overview

As a Manager Cortland Front Door Waste youll lead and develop a team of Front Door Waste Technicians while overseeing frontdoor waste operations across your assigned communities. Youll own scheduling service quality compliance and reporting to ensure every property maintains Cortlands standards of cleanliness safety and resident experience.

Team Leadership & Development

• Interview hire and lead newhire onboarding training and ongoing development related to procedures customer service and safety.
• Facilitate newhire onboarding training and ongoing development related to procedures customer service and safety.
• Provide regular feedback performance documentation and support to reinforce expectations and accountability.
• Promote a positive collaborative team culture focused on safety service and operational excellence.

Operational Management

• Create and manage daily and weekly schedules for service teams to ensure timely coverage across all assigned communities.
• Approve time sheets and verify that routes and communities are serviced as scheduled.
• Manage a labor budget based on the number of assigned properties making staffing adjustments as needed.
• Oversee daily service logs appbased documentation and company reports to ensure accuracy completeness and timely delivery to community teams and the Director of Cortland Front Door.
• Lead new community launches including distribution of containers and initial service setup.

Quality Control & Safety

• Inspect communities regularly to ensure resident compliance service team compliance and adherence to Cortland standards.
• Enforce promote and train team members on all EPA OSHA and company safety policies.
• Report all safety incidents thoroughly and promptly following established protocols.
• Maintain accurate community associate and operational records.

Customer & Stakeholder Communication

• Serve as the primary operational contact for property managers and onsite teams.
• Address service escalations promptly and professionally.
• Partner with property teams to adjust service needs resolve resident compliance issues and maintain continuous service quality.

Resource & Equipment Management

• Maintain inventory of supplies (PPE containers waste stations tools) and ensure proper usage across the team.
• Drive to the warehouse as needed to replenish supplies or equipment.
• Ensure that vehicles carts compactors and tools are properly maintained and safe to operate.
• Coordinate repairs or service requests and reduce equipment downtime.

Qualifications

• High school diploma or equivalent required
• 2 years experience in waste services facilities operations or similar service environments
• 1 years of supervisory or peopleleadership experience; supervisory or technical training preferred
• Strong understanding of EPA OSHA and wastehandling safety requirements
• Effective communication coaching and conflictresolution skills; bilingual ability is a plus
• Ability to manage schedules labor budgets and productivity across multiple locations
• Comfortable working outdoors and in varying weather conditions
• Ability to climb stairs walk long distances and lift up to 50 lbs
• Valid drivers license and ability to drive locally between properties
• Personal smartphone (Android 2.2 or iPhone iOS 4.3) with data plan and active email for documentation

About Cortland

Founded in 2005 Cortland is an international vertically integrated multifamily real estate investment development and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US Cortland combines in-house design construction and operations to deliver value and innovation across its portfolio.

Join us as we reimagine apartment living and drive outsized returns through purpose performance and people.

Cortland is an equal opportunity employer and were proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race color religion gender sexual orientation gender identity or expression national origin age disability protected veteran status genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website please email

Cortland is a drug-free workplace.

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