Manager, Commercial Technologies CoE Salesforce

Primary Function of Position:

The Commercial Technologies Center of Excellence (CoE) - Salesforce drives value across the enterprise with processes capabilities and technology.  Over 7000 Intuitive colleagues leverage tools we manage as the backbone of their business and as the system of record.  In this position you will operate as a partner and trusted advisor for the global Commercial organization as well as all users of our solutions.

Reporting to the Director Commercial Technologies CoE the Manager Commercial Technologies CoE - Salesforce will be responsible for developing and optimizing solutions (process and technology) to fuel our continued growth.  You will lead a team of business analysts & admins partner with IT organization and guide the business for establishing and enhancing solutions.  By aligning with our stakeholders and leaders you will identify key areas of improvement socialize & prioritize those based on business needs and work through multiple teams to bring those ideas to market.  

Roles & Responsibilities:

• Drive significant improvements in our ability to support the business
  • Establish appropriate SLAs for Case response times based upon type and urgency
  • Develop automation and efficiencies related to high volume/low expertise Case Areas (user setup etc.)
  • Create Dashboard of Case volumes types SLAs actuals and team member case volume
• Lead a global team of Business Analysts and Salesforce Admins
• Collaborate with stakeholders at all levels to define business systems requirements for new technology implementations
• Manage the delivery of incidents bug fixes & enhancements to ensure the timely closure with required quality
• Identify and prioritize all process and system enhancements based upon business needs
• Research new technologies including AI to provide efficiencies and capabilities to our stakeholders
• Build and refine a roadmap of features and capabilities providing our stakeholders with clarity as to when they can expect rollouts of the functionality
• Align on ROI and adoption metrics to quantify the value we deliver to the business
• Coordinate relevant business resources to insure we deliver incredible solutionsincluding resources for Needs Assessment Requirements Gathering Acceptance Criteria Business Process Mapping Testing Training and ongoing continued support and utilization
• Collaborate globally and cross-functionally to identify best practices and process gaps and develop plans to align
• Foster strong partnerships with IT and other enabling functions
• Grow & develop team members to be their best selves including having documented Development Plans and regular discussions on how to grow
• Be a Connectorbuild relationships with the teams we serve and are served by.  Understand their business priorities and pain points.  Drive holistic end-to-end conversations and break down silos
• Leverage data on utilization value ROI business direction time spent and more to continually optimize our fast-growing business
• Drive regular alignment meetings with our leadership team to understand where the business is headed and what is needed for success
• Establish teams expectations and clear direction to meet departments goals and objectives
• Support ad hoc projects as prioritized by leadership

Qualifications :

Skills Experience Education & Training:

• At least 5 years of experience managing Salesforce platforms business systems or commercial technology solutions including roadmap planning stakeholder management and process improvement initiatives
• Strong understanding of the platform
• Experience leading people and processes
• Ability to interact and influence a variety of users and senior leaders
• Ability to work and manage projects independently
• Very strong collaboration and influence capability required
• Strong problem solving critical thinking and analytical skills are required
• Effective project management and facilitation skills required
• Strong leadership relationship building influencing and negotiation skills
• Ability to travel up to 10%
• This role requires working onsite in our Peachtree Corners GA office Tuesday Wednesday and Thursday every week

Required Education and Training

• Bachelors or undergraduate degree in Computer Science Information Systems Business or equivalent experience

Preferred Skills and Experience

• Experience supporting users in a medical device company is desirable

Additional Information :

Due to the nature of our business and the role please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race sex pregnancy sexual orientation gender identity national origin color age religion protected veteran or disability status genetic information or any other status protected under federal state or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR 743.13(b)) some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employeeswho are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the governments licensing process can take 3 to 6 months) or (ii) implement a Technology Control Plan (TCP) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employeesstart date which may or may not be flexible and within a timeframe that does not unreasonably impede the hiring need. If applicable candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidates experience knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidates qualifications consistent with applicable law.

We provide market-competitive compensation packages inclusive of base pay incentives benefits and equity. It would not be typical for someone to be hired at the top end of range for the role as actual pay will be determined based on several factors including experience skills and qualifications. The target base compensation ranges are listed.

Remote Work :

No

Employment Type :

Full-time