Manager, Client Success

Landmark Ventures is looking for aManager Client Successto join our Events & Experiences team.

We work with leading global brands and high-growth B2B companies to bring the right people together through intimate VIP dinners executive roundtables curated experiences summits and other high-impact gatherings.

Our clients come to Landmark because we know how to convene extraordinary people and create experiences that lead to meaningful relationships and business outcomes.

Were looking for someone who can help make that experience exceptional from the clients side.

As a Manager Client Success youll become a trusted day-to-day partner to a portfolio of Landmark clients. Youll help them think through what they should do where they should do it when it should happen who should be in the room and how to make each experience successful.

Youll also make sure things happen.

Youll navigate calendars prepare for client calls coordinate with our internal teams answer operational questions develop speaker materials help recruit the occasional executive or speaker track commitments and anticipate whats needed next.

And because youll understand our clients deeply youll help identify where Landmark can support our partners to do more another dinner another city another audience another experience or another way to help them achieve their goals.

This is not traditional account management. And it isnt event production.

Its a relationship-driven role at the intersection ofclient success executive experiences and execution.

What Youll Do

• Own the Client Experience
  • Become someone our clients trust rely on and genuinely enjoy working with.
  • Youll serve as a primary day-to-day contact for a portfolio of clients developing a strong understanding of their businesses people priorities and objectives.
  • Youll lead and participate in client calls keep everyone aligned on decisions and next steps answer questions quickly and make sure clients always know where things stand.
  • Youll learn how each client likes to work and anticipate what they need before they have to ask.
  • Most importantly youll make Landmark feeleasy to work with responsive thoughtful organized and dependable.
• Help Clients Build Great Experiences
  • Our clients dont always arrive knowing exactly what they should do.Thats where you come in.
  • Youll help clients think through their calendars and advise them on opportunities for VIP dinners executive roundtables experiences and other gatherings.
  • Should they host something around a major conference Which city makes sense What audience should they bring together Dinner or roundtable Who should speak What would make the conversation compelling When should planning begin
  • You wont need to know all the answers on day one. Youll learn from an experienced team that produces hundreds of events and experiences each year and gradually develop the judgment to become a trusted advisor yourself.
  • Over time we want clients calling you not simply to askWhere does my event standbutWhat do you think we should do next
• Be the Quarterback
  • Great client service requires great execution.
  • Youll sit between the client and Landmarks teams and help keep everyone moving in the same direction.
  • Youll coordinate with colleagues across event production venues programming attendee recruitment marketing creative and leadership. Youll translate client conversations into clear actions owners and deadlines and make sure commitments dont disappear between meetings
  • Depending on the engagement that might mean helping to:
    • Build and maintain an event calendar or account plan
    • Prepare agendas meeting briefs and client updates
    • Coordinate event concepts dates markets and venues
    • Develop speaker guides briefing documents and talking points
    • Coordinate speaker outreach and preparation
    • Review invitation strategies and target attendee profiles
    • Work with our recruitment team on priority executives and attendee outreach
    • Gather client materials branding biographies headshots and content
    • Prepare clients for their upcoming dinners and experiences
    • Track decisions deliverables and outstanding questions
    • Support clients on-site when appropriate
    • Capture follow-up and help turn a successful event into meaningful next steps
  • You arenot the event producerresponsible for personally executing every detail.
  • You are the person who understands the client understands the engagement knows where things stand anticipates whats coming and brings together the right people to make it happen.
• Grow the Relationship
  • Client Success at Landmark isnt just about delivering what was sold.
  • Its about understanding what our clients are trying to accomplish and continually finding ways to create more value.
  • Youll learn their broader calendars markets audiences and priorities. Youll notice when a successful New York dinner could become Chicago and San Francisco. When an intimate executive gathering could become a larger program. When a client has another objective Landmark may be uniquely positioned to help solve.
  • Youll work alongside senior relationship owners to develop ideas proposals renewals and expanded engagements.
  • We are looking for someone withcommercial curiosity someone who understands that exceptional client service creates trust trust creates opportunity and successful relationships grow.
• Make It Better
  • Were building this function as we grow.
  • Youll help us continuously improve how Landmark manages client relationships how we prepare for meetings organize account information communicate with clients track calendars capture institutional knowledge and move from one successful engagement to a broader relationship.
  • Youll also be encouraged to use AI automation and modern tools to make our work smarter and our client experience better.
  • If theres a better way to do something we want you to find it.

Who You Are

• Youre arelationship person and a details person.
• Thats an unusual combination and its the heart of this role.
• You can comfortably join a call with a senior executive and represent Landmark well then spend the next hour making sure every commitment from that conversation has an owner and a deadline.
• Youre warm without being overly casual. Polished without being corporate. Organized without being rigid. Commercial without being salesy.
• You communicate exceptionally well and know how to turn a complicated conversation into a simple set of next steps.
• Youre curious. You want to understand the clients business and why theyre hosting the dinner not simply what time it starts.
• Youre proactive. If something doesnt look right you ask. If a deadline is approaching you dont wait to be reminded. If you see an opportunity you raise it.
• And you have exceptional follow-through.
• You dont just write down the action item. You make sure it gets done.

What You Bring

• Were less interested in finding someone with a perfect background than someone with the right combination of judgment relationship skills and drive.
• You likely bring 48 years of experience in client success account management experiential marketing events hospitality consulting partnerships or another high-touch client environment.
• You should be an exceptional communicator highly organized and comfortable managing multiple clients and engagements simultaneously. You should have the judgment and confidence to interact with senior executives while remaining willing to roll up your sleeves and handle detailed work.
• Experience working with B2B technology companies executive audiences events or experiential programs is valuable but not required.
• You should also be comfortable with presentations spreadsheets CRM systems and modern productivity tools and curious about how AI can make you better at your job.
• Above all were looking for someone who isthoughtful resourceful dependable low-ego and hungry to grow.

Why Landmark

Landmark sits at an unusual intersection ofrelationships innovation and execution.

For more than 25 years weve helped extraordinary founders brands and enterprises reach new customers enter new markets build strategic relationships accelerate pipelines create extraordinary events and experiences execute M&A transactions raise capital and unlock new opportunities.

Our Events & Experiences team produces more than 200 gatherings each year from intimate VIP dinners and executive roundtables to industry summits conferences and bespoke experiences.

Youll work directly with leading companies and senior executives while learning from a team that has spent years building relationships and bringing extraordinary people together.

Youll also have room to grow.

Success in this role can mean managing larger and more strategic client relationships developing deeper expertise in executive experiences taking on commercial responsibility and becoming an increasingly important part of Landmarks client leadership.

We want this to be a place where talented people can build careers not simply do jobs.

The Details

Our headquarters is located in New York City and we primarily work in the Eastern Time Zone. But we will happily consider exceptional candidates working remotely within the United States or Europe.

Because events happen when events happen this role requires flexibility occasional travel and some work outside traditional business hours.

Candidates must be authorized for employment in the United States.

Compensation will be based on qualifications and experience and Landmark offers a competitive benefits package.