Manager Client Services

• Manage senior client relationships and build a portfolio of up to $30M-$50M.
• Own the opportunity management cycle: Prospect Evaluate Propose Close.
• Develop trusted advisor relationships with CXOs and senior business stakeholders.
• Drive new business acquisition wallet share growth and strategic account expansion.

• Collaborate with delivery and consulting stakeholders to ensure fulfillment of all client commitments.
• Drive customer satisfaction service excellence and successful program execution.
• Manage escalations and ensure timely resolution of business and delivery challenges.

• Create and execute account plans including relationship strategies growth opportunities pricing decisions and risk mitigation plans.
• Build executive-level relationship maps and revenue growth plans.
• Conduct periodic governance reviews and strategic planning sessions with clients.

• Conduct market research industry analysis competitor assessments client presentations solution positioning estimation efforts proposals and negotiations.
• Work closely with Solution Leaders to build customized digital transformation solutions and GTM initiatives for target accounts.
• Drive revenues from business-unit-sponsored solutions consulting offerings cloud modernization AI data engineering and digital transformation programs.

• Collaborate with Delivery Managers to address people infrastructure governance and operational issues impacting client engagements.
• Balance multiple programs and initiatives involving various delivery teams and competency units.
• Support strategic partnerships alliances and ecosystem relationships relevant to the Media & Entertainment industry.
• Provide leadership to account teams and participate in strategic pursuit planning and deal reviews.

• Support pricing decisions within the scope of Master Services Agreements.
• Drive contract renewals expansions and commercial negotiations.
• Provide pre-sales support for strategic opportunities both within and beyond the assigned account scope.

• Bachelors degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• 11 years of experience with strong sales relationship management account management and business development experience.
• Significant business development and project management experience.
• Experience within the Media & Entertainment industry.
• Track record of interacting and building relationships with C-level client contacts.
• Hands-on experience with proposal creation and leading proposal presentations.
• Strong leadership interpersonal communication and presentation skills.
• Wide variety of IT services consulting and digital transformation engagement experience.
• Experience leading large-scale transformation outsourcing managed services or consulting programs.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

• Experience working with Media Networks Broadcasters Streaming/OTT Platforms Studios Publishers Sports Media Organizations Gaming Companies or Digital Entertainment providers.
• Knowledge of Media & Entertainment industry business models technology trends and competitive landscape.
• Understanding of:
  • Streaming & OTT Platforms
  • Content Supply Chain Transformation
  • Content Management & Distribution
  • Rights Management
  • Audience Analytics
  • Advertising & Ad-Tech Platforms
  • Personalization & Customer Experience
  • AI & Data-driven Media Operations
• Knowledge of industry-specific go-to-market solutions.
• Good understanding of Media & Entertainment business drivers including subscriber growth audience engagement digital monetization advertising transformation and operational efficiency.
• Global Delivery Model experience.
• Experience managing large multi-location consulting and technology engagement teams.
• Strong track record as an Account Manager or Client Partner in a rapidly growing strategic client relationship.
• Experience selling and delivering Cloud Data AI Digital Engineering and Enterprise Transformation solutions.
• MBA or equivalent business qualification preferred.

Benefits

Along with competitive pay as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident Critical Illness Hospital Indemnity Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.